Alternative Claims Management’s (ACM) mission is to maximize “not at fault” claim recovery by leveraging our proprietary methods and experience. By leveraging our perfected damage recovery program, ACM has successfully settled hundreds of thousands of claims and recovered over $1 Billion in proceeds for our clients. ACM serves clients in every industry and of every size.ACM was born out of necessity. Our founders, fleet operators themselves, made a discovery that transformed the way they managed “not-at-fault” accident claims. By 1997, they had developed an effective, proprietary model for maximizing “not-at-fault” damages. They founded ACM on this unique specialization. ACM accomplishes its objective by leveraging a significant difference between subrogation and damage recovery. ACM specializes in these “not-at-fault” damage recovery services as an outsourced partner to our clients.ACM has proven our methods work in consistent delivery for 1000s of clients over the past 27 years, as our satisfied clients can attest. Today, we continue to provide our expertise to a rapidly growing number of organizations, including states, counties, cities, and businesses in every industry and of every size across the United States.Hired by the owners in 2017, my role evolved from an initial scalability assessment to a full growth-oriented corporate buildout. Capitalizing on our founder's business model and approach, we have transformed ACM in a cutting-edge provider in our unique but valuable damage recovery niche. Our growing list of raving fans is proof to our ongoing value and client success. Many thanks to to our owners, ACM team members, and many clients that make it all possible!

LCS has provided management consulting expertise to a host of clients. LCS has served both large and small organizations, from Fortune 500 clients to startup ventures. Rather than advisory services, LCS uses agile hands-on techniques at the CXO-level adapted to each client's unique circumstances and strategies. This approach maximizes the use of people, process, and technology to drive digital transformation, higher customer satisfaction, employee engagement, and profitability. We have helped to scale businesses for growth and profitability with superior customer experience embedded at the heart of it all. Specific areas of expertise include:• Leadership & Team Building• Turnaround & Reengineering Efforts• Project Vision Definition & Scope• Resource Planning, Budgeting, & Estimation• Gap Analysis, Package Selection, Vendor Management• Program & Project Planning• SWOT Analysis & Initiative Prioritization• Digital Sales & Marketing Funnel Management• Customer Relationship Management (CRM)• Program, Project & Risk Management• Full Software Development Lifecycle• Client Account and Feedback Management

Directed and launched key program deliverables for MMA MATT initiative.

Responsibility & Achievement Profile: Hired by the Partners to refine the business model and establish people and process scalability for a new $5M startup focused on frontline training and coaching to premium hotel brands, including Hilton Hotels, Waldorf Astoria, JW Marriott, The Ritz-Carlton Hotels, Hyatt and Four Seasons. Had P&L responsibility for North America, managed to plan of 20% gross margin during a high growth period of over 700% growth.• Established the operational structure, exceeding plan by launching new clients and growing from 10 Hotels to over 70 Hotels in less than 1.5 years.• Following the FPG methodology for incremental sales performance, generated over $30M in total incremental revenue for client hotels in 2015. • Direct reports grew from 3 to 13, with overall responsibility for 45 people across North America from Hawaii to Orlando.

Responsibility & Achievement Profile: Hired by the Owners to establish core sales and marketing strategy and operations for this $14M healthcare startup franchise with 95 franchisees and over 800 total network partners. Exceeded plan with 120% pipeline growth and 10% growth in franchise ownership.• Analyzed target market, developed a strategic plan and budget, and led the team to exceed plan.• Reorganized staff of nine to gain labor efficiency and reduce internal labor costs, saving over 10% YOY. • Reorganized job functions for entire sales & marketing department, which resulted in right hires and necessary turnover to establish a lean service-focused culture.• Integrated Salesforce.com, ActOn, Google Analytics and SMSMagic for marketing execution. • Increased email open and click-thru rates by 15%, and social media interaction by 10% YOY.

Responsibility & Achievement Profile: Recruited by CEO and business owner of $17M tech-startup to establish one-, three- and five-year product strategies to serve the independent resort and vacation rental markets. Overall efforts contributed to 20% YOY growth. The strategic acquisition increased the client base by 184% and revenue by 8%.• Developed core Customer Relationship Management (CRM) product design enhancements, opening up 10% incremental revenue opportunity within existing client base.• Led the strategic acquisition effort of a smaller $2M company (specializing in email marketing automation and data analysis). Modified organizational structure, transferred knowledge, trained staff, communicated with clients, and led the technical analysis and design.• Integrated people, process and technology between existing company and newly acquired company.

Responsibility & Achievement Profile: Recruited by the COO and promoted in year two, after completing CRM alignment project. Asked to lead all Marketing, Revenue Management and Leisure Sales with P&L responsibility of $17M. Efforts resulted in 16% YOY growth, including a 12:1 ROI on centralized call center improvements. Achieved business turnaround by taking profitability from a -$20M loss to break-even in three years. Asset buyout in late 2011 brought the team’s efforts to successful completion.• Developed a strategic, branded marketing plan and budget. Cut marketing spend by 10% each year while continuing to increase annual revenues in a very tough economic environment. • Aligned staff of 25 to streamline effectiveness and realize 15% in labor savings. • Established a high performing team in each department with clear lines of cross-department communication.• Configured a highly complex pricing model to maximize profitability and simplify BAR adjustments. • Developed creative inbound marketing campaigns to maximize performance in all distribution channels, including SEO, web booking, extranets, GDS and key advertising partners.

Responsibility & Achievement Profile: Managed a critical brand initiative to automate The Ritz-Carlton’s world-class guest recognition and service programs, focused on delivering a truly unique experience for each guest. Delivered an integrated CRM solution (Siebel Systems) with defined processes and documented training for 64 properties worldwide, supporting The Ritz-Carlton’s brand reputation. Spent approximately 50% less than similar sized CRM initiatives.• Spearheaded the development strategy to maintain the packaged software’s integrity, minimizing the need for custom code thus lowering future upgrade costs.• Functioned as business and technology liaison to executives across the business units of The Ritz-Carlton, MVCI, and Marriott.• Led Siebel Systems implementation team of 10, created project plan, and managed related budgets.• Developed a train-the-trainer network, saving an estimated $150K in outsourced training expenses.

Responsibility & Achievement Profile: Advised leadership and clients in architecting, scoping, planning and delivering major initiatives for Fortune 500 clients, including Walt Disney World Parks & Resorts, Sprint International, IBM, Williams Communications, SBC, A.G. Edwards, & Sons. Managed multiple CRM projects resulting in on-budget, on-time and on-plan delivery. Held 100% successful delivery record.• Delivered a CRM solution for Williams Communications, reducing the overall order-entry time by 50-80% and saving $10K in monthly labor.• Drove approximately $11M in revenue for Capgemini through joint sales with IBM.• Directly contributed to multi-million dollar consulting service contracts as CRM Subject Matter Expert.• Designed, developed and delivered multiple solutions, including a reservation and group sales system, enterprise marketing system, a complex product catalog and order entry system, and a sales force automation system.• Completed more than 80 hours of CRM and System Development Life Cycle (SDLC) training per year.• Chosen to lead six-day training for new Capgemini consultants and achieved highest instructor rating.• Achieved all top performance reviews as Project Manager, Business Analyst, and CRM Developer.

Grew a multi-state recruitment territory with over 200 applicants and exceeded goals each year. Implemented a telemarketing program to help qualify over 30,000 prospective students each year. Published a Training Program and Handbook, newsletters and marketing pieces. Delivered training to over 200 volunteers in seventeen cities. Succeeded with the Alumni and Parent recruitment initiative by increasing application volume by 250%.

Spent a year of service as a full-time volunteer in Camden, NJ serving as a youth minister and physical education teacher.