SME interfacing between GM engineers and Instructional Service Designers (ISD) to develop exceptional training resources for GM dealership service technicians.

- Coordinate field service engineering personnel to handle necessary repairs and maintenance of Gehring honing machines and related automation with OEM engine and gear manufacturers around the world. - Supervise and assist service team operations ensuring to exceed customer expectations. - Develop and provide training resources for machine operators as well as mechanical and electrical trades.

- Field service representative for GM Global Electrical Support Team (GEST) supporting new vehicle launches by conducting root cause analysis of electrical system components to accurately identify assembly and vehicle deficiencies for purpose of improving electrical first-time quality (eFTQ).- SME for GM Automotive Manufacturing Electrical College (AMEC) acting as a liaison between manufacturing engineering and general assembly by developing and delivering training materials related to vehicle assembly process, electrical harness manufacturing, vehicle network communications (CAN, LIN, Ethernet, coax, etc), vehicle electrical system architectures and schematics.- Diagnosis and repair of GM pre-production vehicles with no published service information and limited or no scan tool functionality, documenting and reporting feedback on findings in the field.- Performed validation and provided feedback of GM diagnostic scan tool (GDS2) and eDiagnostics software.- Provided enhanced electrical training and support to UAW End-of-Line (EOL) team members across GMNA plants, helping to ensure GM brand’s quality.- Design high quality job-aids to help EOL team members locate modules, connectors, and other components on early production vehicles utilizing Teamcenter Visualization Math data and engineering schematics.- Create CAN bus network topologies and other simplified schematics to be used as job aids prior to service information release.

- Lead diagnostic author tasked to develop, write, and revise complex technical documents and technical manuals used to support troubleshooting, repair, maintenance and operation of military ground vehicles, systems, and equipment, ensuring documents conform to company and government standards and contract requirements.- Developed Interactive Electronic Technical Manuals (IETMs), National Maintenance Work Requirements (NMWRs), Repair Parts and Special Tools List (RPSTL) and logistics documents for military vehicles and equipment, specializing in troubleshooting and diagnostics using latest MIL-STD-45001-C and Arbortext XML. - Engineered and validated electrical, pneumatic, and hydraulic schematics for use with interactive computer software.- SME responsible for interpreting OEM technical documents, engineering drawings and schematics, as well as reverse engineering to obtain required knowledge of system, providing expertise to fellow peers ensuring the highest quality standards and resolution of complex and specific problems.- Intentionally set faults to perform validation and verification of mechanical and diagnostic processes including electric, hydraulic, and pneumatic systems, as well as wiring harnesses, CAN bus communications, software, and On-Board Diagnostic (OBD) scan tools.- Review work directive to determine scope of work; research and compile work in accordance with approved contract; determine project scope and track project milestones; collaborate with internal teams including Illustrators, Maintenance Engineers, Provisioning Technicians, Desktop Publishers, Engineers, Drafting, Designers, Editors, Quality Assurance, Experimental Mechanics, and Configuration Management; collaborate with external customers and suppliers.- Development and upkeep of Operator Manuals, Maintenance Manuals, Interactive Electronic Technical Manuals, and incorporating changes determined by Engineering Change Proposals, Engineering Release Records, and DA Form 2028s.

- Assisted dealership technicians with advanced technical support to find resolutions of troubled vehicles effectively reducing mean time to repair and prevent vehicle buybacks.- Master Consultant providing leadership, training, and guidance to engine and driveability team.- Compiled extensive internal data on engines, drivetrains, fuel systems, and emissions, and electrical concerns and effectively developed comprehensive PowerPoint presentations and other training materials used to train, mentor, and support fellow colleagues.- Specialized in collecting and interpreting OBD scan tool data recordings to identify intermittent issues and reduce reoccurring incidents.- Participated in warranty conferences providing field data to quality engineers (QE) and Design Release Engineers (DRE) to help root cause analysis and prevent repeated failures. - Collaborated with diagnostic authors and engineers to validate and update troubleshooting processes.- Recognized by management and awarded for "Teamwork and Commitment to Quality".

- Consistently ranked one of the top salespeople in the Great Lakes region by providing exceptional customer service while maintaining a commitment to honesty and integrity.

- SME for the newest automotive technology, training customers, as well as fellow salespeople, the latest safety and infotainment features.- Assisted management with inventory, ordering, and marketing of vehicles.- Maintained dealership website with vehicle descriptions and pricing.

- Utilized technical expertise to work on all makes and models of vehicles, including imports, hybrids, and diesels.- Specialized in overhauling engines and transmissions, as well as driveability, advanced electrical issues and other highly skilled areas.- Strong attention to detail, especially with custom work for higher-end clients.

- Consistently outperformed other technicians with fixing problems right the first time, while maintaining excellent customer satisfaction through exceptional problem-solving skills. - Specialized in electrical diagnostics, troubleshooting, repairing wiring and electronic components.

- Prided myself in taking on the biggest, most challenging tasks, and served as the ultimate authority in finding solutions to complex problems that others could not solve. - Trained and supervised apprentices.

- Ran all aspects of a traditional 3-bay service station including vehicle repairs, building maintenance, inventory, ordering, customer satisfaction, and training and supervision of employees.