Mike Lingo Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Reporting to the COO, managed a team of 40+ consultants and delivered 20M+ of annual revenue across enterprise clients in a variety of industries implementing salesforce.com solutions. Responsible for solution delivery, revenue and margin targets across the Salesforce platform across CPQ, BIlling, Service and Community Cloud solutions.

Espoo, Fi

Leading delivery for Fluido's UK-Ireland market. Delivery of global UK-based engagements for Infosys-Simplus-Fluido.

Minneapolis, Minnesota, Us

Showing enterprises how to leverage value from the salesforce.com platform -- from adoption to innovation. Customer experiences designed, journeys mapped, touchpoints analyzed, and outcomes delivered.

Teaneck, New Jersey, Us

Responsible for Solution Architecture, Value Management, and Customer Journey mapping for key clients in our CRM practice focused on call center solutions using salesforce.com, Genesys and Avaya technologies to drive customer engagement and experience optimization.

Plano, Tx, Us

Lynnfield, Massachusetts, Ma, Us

Reporting to the CEO, managed a field team of 500 resources with 9 direct reports who managed all aspects of the Customer Journey for Astadia’s Top 50 clients representing 80% of revenue, encompassing ownership of both sales and delivery teams on a global basis. Includes pre-sales solution engineering, customer roadmap activities and partner solution vision. • Achieved project and team profitability as measured by positive company EBITDA of $600K in Q4 through a 15% reduction in cost. • Increased practice margins from 35% to 45% by increasing utilization and bill rates while focusing on profitable account profiles during and after the sales cycle.• Created Customer Value Management Framework for use in enterprise accounts resulting in an 8% effective bill rate increase by lessening price sensitivity from prospects during the sales cycle.• Negotiated positive financial resolution of difficult customer delivery challenges created during M&A activity, resulting in reclamation of over $400K in revenue attainment from accounts which were 180+ days past due with no intent to pay for services rendered.

Lynnfield, Massachusetts, Ma, Us

Reporting to the CEO, managed all aspects of the 200 person Astadia sales and delivery team with $32M in revenue on a global basis, including Europe and Asia team management. • Built and led largest Salesforce.com practice in the partner ecosystem between 2008-2011 with 280 certifications and 150 consultants on a global basis.• Developed a strong leadership team, founded on operational excellence, with a differentiated methodology and strong recruiting and retention processes and policies.• Served as Exec Sponsor for Astadia’s largest accounts >$1M in revenue and drove over 50% additional revenue across the Top 10 Accounts such as Telus, American Airlines, Amerisource-Bergen, and DirecTV. • Created a Cloud roadmap strategy called CloudMap that increased penetration into Enterprise Accounts growing Average Deal Size from $180K to $375K in less than 18 months. • Designed an NPS customer sat process that scored a 9.2 NPS score out of 10 after 12 months of go-live. • Developed a vision, strategy and tactics for Astadia to focus on Customer Journey and CX delivery taking 12 disparate service lines to 4 with a focus on Customer Journey services.• Completed Astadia rebrand project using internal Digital practice resources while delivering high quality content, messaging and graphics for 25% of the external cost for similar results.

Lynnfield, Massachusetts, Ma, Us

Reported to the VP of Sales, and Founder of Astadia with responsibilities for managing a 25 person technical delivery team of integration architects, technical architects and developers building client solutions responsible for $8M in annual revenue. • Created and managed first technical delivery team in the Salesforce.com ecosystem in 2006, focused on app development and integration services.• Managed global delivery team across Salesforce.com, Marketing Automation (Eloqua) and HCM (Workday, Xactly, Cornerstone On-Demand) solutions and grew team 50% YOY.• Launched a Solution Engineering team to deliver pre-sales solution support to Sales Reps on a global basis which supported a 30% organic growth target from 2007-2011• Established an Integration practice using solutions from Cast Iron (now IBM), and Informatica by delivering hands-on service work with both products and managing vendor relationships and sales opps. • Delivered Astadia Methodology (AIM) with team of thought leaders hand-selected to drive a differentiated experience based upon thousands of implementations across thousands of clients. • Enabled PMO team to help manage increasingly complex project and account challenges as Salesforce.com scaled to the enterprise account level, which decreased services givebacks and project failures to less than 1% of revenue, an 80% decrease.

Las Condes, Santiago Metropolitan, Cl

Responsible for building Salesforce.com practice for a global boutique CRM services firm focused on marketing automation, analytics and service center development projects.

Orlando, Fl, Us

Reported to the VP of Application Delivery with responsibilities for managing a 30-person CRM team of analysts, project mangers, integration architects, technical architects and developers building client solutions responsible for driving $500M in Marketing, Sales and Service revenue.• Built CRM team to deliver >$12M in CRM Services for internal CRM projects over a 3 year period with a team size of 25 comprising a mix of FTE, contractor and off-shore resources delivering Marketing, Sales and Service solutions utilizing Epiphany, Informatica, Oracle, and Websphere scaling to 2000+ users across the US. • Negotiated enterprise vendor contracts with Epiphany and Informatica saving Cendant over $1M in software license costs and maintenance fees.• Delivered a New Owner Welcome program which reduced new contract attrition by 5% over 12 months resulting in a $5M savings using Epiphany Service to drive complex forecasting to determine who was likely to rescind and how to create effective retention offers in advance of their rescission.

San Francisco, Us

Reported to the CIO with responsibilities for managing a 10 person solution team responsible for building solutions with Epiphany products for internal use, sales references, demos and field reuse. Working with Engineering and Professional Services, this was critical for product marketing and platform development.• Delivered Epiphany solutions in Marketing, Sales and Service for use internally and in external demos resulting in 10% less product defects, better product documentation and known good solution stories for field sales and services teams to sell and implement, resulting in over $1M in sales• Rolled out Epiphany products internally on a global basis to create a culture of “drinking our own champagne” which helped drive sales efforts using internal teams and models as best-practice references.• Created offshore relationships that were utilized company-wide in Engineering and Quality Assurance to reduce Engineering budget costs by 15%.

Espoo, Southern Finland, Fi

Brooklyn, New York, Us

San Francisco, Ca, Us