Mike Lombardo Email & Phone Number

Utilized TMS programs to quote, schedule, dispatch, and track all LTL Freight shipments Shipping and receiving dutiesPacked and shipped small parcels using UPS & Fedex Ship ManagerOptimized and streamlined shipping processes including NMFC classing of all equipment Provided online and over the phone customer support for shipping and delivery issues Met with carriers to discuss and negotiate better shipping rates Processed and filed customer orders and shipments using Quickbooks Certified forklift operator

Pittsburgh, Pennsylvania, United States

Represented Scream Team Releasing brand at industry eventsRecruited acquisitions for brand's future line of releases Performed in-person sales at events, including but not limited to film festivals, conferences, and conventions

Lititz, Pennsylvania, United States

Trained and managed a 20+ employee team responsible for picking over 1 million units per year for fulfillmentUpheld completely green fulfillment operational metrics during a global pandemic that increased workload and sales by over 300% Developed and trained new team membersRegularly met and exceeded store performance metrics for picking orders, packing and shipping in a time-based, fast-paced environmentCoordinated with leadership team new initiatives for team performance optimization, logistics efficiency, and process improvementPromoted a culture of excellent guest service on the sales floor with the team

East Petersburg, Pennsylvania, United States

Supervised second shift and managed all general operations, including inventory, team training and handling of escalated customer service issuesOpened and closed restaurant, as well as processed final daily financials and bank depositAssisted team with food preparation, point-of-sale transactions, and customer order intake, as well as any other restaurant duties, always with a hands-on leadership styleCoordinated and implemented team-building activities for optimal restaurant staff morale; participated in new team member recruitment as needed