Developed and executed learning pathways and content strategies for business users, driving engagement for over 6,500+ learners across 120 countries. Directed a team of 8 learning designers to develop strategic learning initiatives supporting 20+ functions across the enterprise. Collaborated with cross-functional teams to ensure learning solutions met the strategic needs of diverse business functions, supporting revenue growth from $454 million to $2.5 billion. Integrated 2 design teams to centralize learning design, unifying processes to boost operational efficiency, team cohesion, quality assurance, and project delivery. Implemented metrics to increase business agility including Time to Market (T2M), CSAT, Ability to Innovate (A2I), unrealized value. Leveraged data-driven insights to refine learning strategies and improve business user engagement, achieving an average CSAT score of 93+ over 4.5 years. Spearheaded initiatives to reduce Time to Market (T2M) for learning programs by 40%, contributing to increased business agility and faster adoption of new skills. Drove success of experience design for the annual Leadership Summit from its inception directly impacting over 400 Director+ leaders for 3 consecutive years. Spearheaded an overhaul of post-Leadership Summit content strategy, launching a user-focused internal website achieving a 60% increased reach year-over-year and an engagement rate of 47%, within just 2 weeks following the event.

Led the design of our Strategic Planning Program in collaboration with senior leaders from Organizational Development, Corporate Strategy, and Finance, enhancing business strategy acumen across Director+ leadership.

Stepped into the operational leadership role ahead of formal recognition in March of 2020, managing design of our learning experiences, focusing on human-centered design principles to enhance impact and relevance. Formally recognized in May of 2021. Developed and scaled the Situational Leadership learning suite from 0 to 2 flagship courses and 2 learning labs impacting 1,200+ leaders, integrating user/learner research and feedback into the design process, resulting in innovative scenario-based solutions tailored to organizational needs. Led short-term assignment (direct report) starting in Octobter of 2019; onboarding, mentoring, and managing a first-time designer to develop learning content and programs to support our partnerships with local schools and the Urban League. Led our Summer 2020 internship program for HR amidst the pandemic, hiring, leading, coaching, and supporting four interns on a rotational experience throughout HR. Managed the rapid transition to a fully virtual onboarding process, ensuring uninterrupted employee induction during critical times. Introduced VR into the onboarding process, setting a new standard in immersive learning and engagement.

Served as interim manager for our LMS team in addition to my regular instructional design and eLearning responsibilitiesLed redesign of New Hire training program for Cable Repair Advisors by conducting a Needs Analysis, providing leadership with a thorough report & design recommendations, and working with SMEs to create a blended learning solution designed to decrease time to job and increase competencyAssisted in implementation of a new Learning Management System across the TDS, TDS Telecom, OneNeck, & Suttle Strauss enterprisesServed as primary instructional design consultant and eLearning developer to create a 6 course training series to support our OneNeck subsidiary company’s 2017 initiatives

My job responsibilities as Curriculum Manager include providing creative direction and cohesion for our online and instructor led training courses, helping to lead our learning content teams in maintaining high quality curriculum, and targeting new development projects through needs analysis. I also managed our incoming training request queue where I work with various SMEs throughout our organization to identify new training opportunities.

Coached, mentored, and developed multiple new instructors in curriculum design, delivery, and constructivist approaches to adult learningLed multiple eLearning projects where I worked with newer members of the eLearning team to help familiarize them with interacting with SMEs, designing, and completing a project life cycle Maintained a presence in the classrooom instructing product coursesAssisted course design teams with creative direction, needs analysis, and the course development process

Taught instructor led product courses geared toward new employees within Fastenal Designed and piloted new courses intended to grow employee performance in the areas of basic product knowledge, sales, store operations, and software processesRegularly created curriculum that translated complex technical information into understandable termsWorked with multiple teams to design and create asynchronous, VILT, and ILT coursesAssisted in LMS implementation & administration and contributed to change managementTook initiative to self-study HTML, CSS, basic programming, and graphic design in order to create engaging online training resulting in more trained employees and a decrease in training expensesBalanced multiple projects in a self-directed environment

Taught hands-on product training to new employees and store managers within Fastenal Developed a new product course for 0-6 month employees Helped to write and edit a technical manual on fastenersPiloted an advanced fastener training course