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With over 25 years of experience in the healthcare industry, I am passionate about delivering exceptional customer experiences that drive profitability and growth. As the Chief Customer Officer at ClearChoice Dental Implant Centers, I lead the strategy and execution of programs that enhance the customer journey and increase retention across our sales funnel. I bring diverse perspectives and experiences to the team, as well as a strong background in process improvement, cross-functional team leadership, and corporate strategy.In my previous roles at ClearChoice, I was responsible for driving overall performance within 20-35+ centers as the President of the Central Division, and for identifying and implementing strategic initiatives that improved performance and supported the company's short and long term goals as the VP of Corporate Strategy. In both roles, I leveraged my Lean Six Sigma Black Belt certification and my skills in process improvement, cross-functional team leadership, and leadership to optimize operations, enhance culture, and increase customer satisfaction. I also received multiple awards for my contributions and achievements, including the CEO Cabinet Award twice in a row.
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PresidentApa Aesthetic Apr 2024 - PresentNew York, Ny, UsLeading Culture, Commercial, and Operations for Apa Aesthetic across all locations. Driving excellence in the patient and team member experience. Solidifying the foundation to scale the business and processes to new locations around the globe. -
Chief Customer OfficerClearchoice Dental Implant Centers Apr 2023 - Apr 2024Greenwood Village, Co, UsAs the Chief Customer Officer, I'll be focused on building long-term competitive advantages and create a strategy to help increase profitability across our sales funnel. In partnership with the ClearChoice Leadership Team, Field Leadership and Centers, we will design new programs to improve the customer experience and ultimately change more lives. -
President, Central DivisionClearchoice Dental Implant Centers Nov 2021 - Apr 2023Greenwood Village, Co, UsThe President of the Central Division is responsible for driving overall performance within 20-35+ centers. This leader is fully accountable for the P&L across their footprint, driving top-line growth, and facilitating operational and cultural excellence.
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Vp Of Corporate StrategyClearchoice Dental Implant Centers May 2021 - Oct 2021Greenwood Village, Co, UsAs part of the Executive Team, the Vice President of Corporate Strategy is part of a team that drives value creation and growth optimization through solutions development and implementation to help the company achieve its short and long term goals. The VP of Corporate Strategy is responsible for: (1) identifying strategic opportunities at all layers of the organization, (2) developing, managing, and implementing initiatives that exploit those opportunities by driving change and ultimately improving performance, and (3) advising on resource needs to support the growth of company. The Vice President of Corporate Strategy is also responsible for analyzing market, industry, and consumer trends, monitoring the competitive landscape, analyzing potential partnerships and/or acquisitions, and supporting the strategic planning process.
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Vice President, Strategic Business DevelopmentE*Trade Advisor Services Apr 2018 - May 2021Centennial, Colorado, UsThe Vice President of Strategic Business Development at E*TRADE Advisor Services, is responsible for managing relationships with registered investment advisors and helping them to grow their business. In this role, I help clients through practice management support, process improvement strategies, and vendor introductions. Prior to this role, I was VP of Process Improvement for Trust Company of America. I also held positions at Baxter Healthcare, TEG Global, and LTS, LLC and have assisted with 3 company transactions along the way. -
Senior Vice President, Key AccountsE*Trade Advisor Services Jun 2015 - Apr 2018Centennial, Colorado, UsMeeting with key clients regularly to review business growth objectives and how TCA can assist in their growth objectives through the use of practice management tools. Introducing vendors of solutions that will support the growth. Identifying, recommending, and reviewing policies, procedures and product changes resulting from input of strategic clients and manages the Manager of Process Improvement to drive outcomes. Generating detailed P&L analysis for each client and advise the Board and SLT on adjustments that will drive cost reduction, increase revenue, and grow net income. Acting as the voice of the customer for operational, service and software product development questions.
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Vp, Process ImprovementE*Trade Advisor Services Oct 2012 - Jun 2015Centennial, Colorado, UsStudying, monitoring and driving improvements across business processes to simplify and create customer ease. Providing support to ongoing initiatives that drive and deliver growth and efficiency for the company. Creating a culture of continuous improvement. Helping RIA clients grow by offering process improvement opportunities.My role focuses on: 1) internal process improvement to drive revenue and scalability 2) Practice Management (consulting) for our top clients 3) providing executive sponsorship, strategic direction, and implementation of new features for our technology platform
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Sr Director Of ImplementationsBaxter Healthcare Feb 2010 - Oct 2012Deerfield, Illinois, UsThe Senior Director of Implementations provides leadership to the implementation team responsible for software and medical devices in hospital pharmacies. The scope of the team encompasses implementation and installations. This position developed and enhanced processes needed to achieve desired outcomes, track and develop savings opportunities, lead project planning and timelines as well as develop, modify and communicate the strategies and services of the implementation team. -
Lean Six Sigma Sme At Teg GlobalTeg Global Sep 2009 - Feb 2010Brookfield, Wisconsin, UsProfessional Services and Staffing Solutions. We are a woman-owned, small business enterprise with global partners and alliances. TEG’s executive leadership team has a combined experience of more than one hundred years in IT staffing, professional services, telecommunications, management consulting and educational markets -
Principal At Lts, LlcLts Apr 2009 - Feb 2010LTS provides comprehensive and complete set of tools to small to medium businesses from strategy development to execution. Powered by the Lean Six Sigma and Kaizen Methodologies, LTS can help you develop the "big idea," manage the change, execute the strategy in your business, and measure its success vs. your targets.
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Director Of Finance Transformation ProjectsIntrawest, Ulc Jul 2008 - Apr 2009Denver, Co, UsResponsible for leading cross-functional teams comprised of employees from all of Intrawest’s divisions to successful implementation of financial transformation strategies. This position includes strategic business leadership, as well as team management using company and industry wide best practices to teach, train, manage, and mentor all levels of team employees. Detailed project management skills utilizing expertise in accounting, statistical analysis, internal control management, financial analysis, and change management are exercised to meet project goals. -
Director Of Intrawest Retail Group Rental And Retail OperationsIntrawest, Ulc Jul 2007 - Jun 2008Denver, Co, UsAccountable for three Retail Outlets, two warehouses, and a Starbucks franschise daily operation and its short and long term success. Concentrated in the areas of retail sales, rental sales, cost, effective buying and merchandising of product to suit our customer mix, control systems, and operating standards.
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Lean Six Sigma Black BeltIntrawest, Ulc Jul 2005 - Jul 2007Denver, Co, UsOperational Excellence (OE) team focused on process improvement initiatives across the Leisure and Travel Group. The OE team enabled a variety of business teams to meet overall Leisure and Travel group growth objectives. A Kaizen event describes a short, intensive project where a team of individuals focuses full time to apply structured improvement methods to a process or activity in a five to ten day meeting facilitation.
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Director Of The Intrawest Colorado Call CenterIntrawest, Ulc Sep 2000 - Jul 2005Denver, Co, UsThe director is responsible for all aspects of Intrawest Colorado’s Call Center Division. As a part of the Yield team, the director manages the development and execution of the business strategies and tactics, monitors the ongoing progress of these plans, recommends and implements adjustments that resulted in maximum revenues, room nights and visitation as well as guest service.
Mike Lover Skills
Mike Lover Education Details
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The University Of ToledoPre-Medicine/Pre-Medical Studies
Frequently Asked Questions about Mike Lover
What company does Mike Lover work for?
Mike Lover works for Apa Aesthetic
What is Mike Lover's role at the current company?
Mike Lover's current role is President @ Apa Aesthetic.
What is Mike Lover's email address?
Mike Lover's email address is ml****@****ica.com
What is Mike Lover's direct phone number?
Mike Lover's direct phone number is +130370*****
What schools did Mike Lover attend?
Mike Lover attended The University Of Toledo.
What are some of Mike Lover's interests?
Mike Lover has interest in Crafts, Sports, Kids, Collecting.
What skills is Mike Lover known for?
Mike Lover has skills like Process Improvement, Cross Functional Team Leadership, Business Process Improvement, Leadership, Strategy, Management, Change Management, Six Sigma, Strategic Planning, Team Building, Analysis, Operations Management.
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