With over 25 years of experience in the healthcare industry, I am passionate about delivering exceptional customer experiences that drive profitability and growth. As the Chief Customer Officer at ClearChoice Dental Implant Centers, I lead the strategy and execution of programs that enhance the customer journey and increase retention across our sales funnel. I bring diverse perspectives and experiences to the team, as well as a strong background in process improvement, cross-functional team leadership, and corporate strategy.In my previous roles at ClearChoice, I was responsible for driving overall performance within 20-35+ centers as the President of the Central Division, and for identifying and implementing strategic initiatives that improved performance and supported the company's short and long term goals as the VP of Corporate Strategy. In both roles, I leveraged my Lean Six Sigma Black Belt certification and my skills in process improvement, cross-functional team leadership, and leadership to optimize operations, enhance culture, and increase customer satisfaction. I also received multiple awards for my contributions and achievements, including the CEO Cabinet Award twice in a row.
Listed skills include Process Improvement, Cross Functional Team Leadership, Business Process Improvement, Leadership, and 46 others.