Michael Loyer Email & Phone Number

Erlanger, Ky

Responsible for commissioning and repair of laser-based measurement systems for the steel industry, and laser-based projection systems for the aerospace and stone industry.Provide preventive and emergency service, to reduce down time and increase profitability of customer.Prepare and edit systems quotations for new sales opportunities. Assist Sales Engineers in developing and executing web demonstrations.Manage and maintain traveling schedules and customer repair calls to achieve the goal of total customer satisfaction, when economically possible.Provide written and hands on training to operators and maintenance personnel, resulting in quicker acceptance of new equipment and a reduction in additional phone or onsite assistance.

Hebron, Ky

Team Group leader for 7-10 technicians with various skill levels. Provided guidance, training, mentoring to ensure technicians had the necessary tools and skills to perform tasks, repairing 200 units per day relating to the needs of the clients. Provided phone support to clients (nationwide) regarding in house repairs, resulting in consistent high customer satisfaction ratings for the department.Served as calibration coordinator for the department, ensuring test fixtures were routinely calibrated and properly maintained, reducing down time and increasing customer confidence associated with failed equipment.Supported Engineering, Quality, Product Support departments on quality issues. Monitored incoming repairs for DOA units, evaluated for cause, reported findings to appropriate department resulting in an improvement in quality and returning the product to market.Served on internal audit team, resulting in certification and subsequent recertification of the company to ISO 9001:2008 standards.

Hebron, Ky

Perform component level repair on complete line of Psion (Teklogix) terminals. Consistent low repair times (year over year).Performed maintenance and repair of backbone equipment at client sites.Obtained training and certification on two different manufacturer’s hand held barcode scanners allowing the department to repair these scanners in house, reducing the repair time for the customer and increasing our profitability.

Cincinnati, Ohio Area

Performed testing, troubleshooting, and repair of IV controllers, peritoneal dialysis exchange devices, and other medical devices.Designed and built test fixture to screen incoming UV bulbs, improving reliability in manufacturing.Redesigned amplifier circuit in lamp calibration fixture, reducing testing costs.Performed calibration and validation of various test fixtures. Built and maintained fixtures for use in product testing. Maintained test fixtures for QA department, reducing downtime.

Bs, Electrical Engineering Technology

As, Electrical Engineering Technology