Mike Ludden Email & Phone Number

Austin, TX, US

Austin, Texas, US

I was responsible for architecting and optimizing the entire revenue operations lifecycle, from sales forecasting to data management, while aligning operations with business objectives to drive growth and efficiency. - Developed and executed a revenue operations strategy, aligning with the CRO, CFO, and other senior leaders to optimize revenue forecasting.

Austin, Texas, US

In this role, I led the development and execution of customer success strategies that drove adoption, expansion, and retention across the organization. I focused on building a scalable customer success framework that aligned with business goals, ensuring that customer outcomes were directly tied to business growth. - Managed a team of 40 CSMs, 7 Account.

Austin, Texas, US

I began with a small support and service team of around 10. During my time, we added several new teams (field support, fulfillment, sales engineering, key accounts). I developed these teams and the operational processes from scratch. Created KPIs to measure performance against OKRs and team/department goals. Managed CRM data quality/management, budget.

San Francisco, California, US

At EZ Texting, I was responsible for 3 teams - these teams provided customer support (10 people), TCPA compliance and Trust and Safety for our carrier teams (4), as well as our escalations team (3) handling outages, bugs, and more serious customer care issues. One of my biggest accomplishments I achieved with a cross-functional team was in eliminating 95%.

Santa Monica, CA, US

I started here as a CSM, and quickly became a team lead, running a small team of 5. We were responsible for everything! Sales, support, escalations, product feedback, and creating internal tools for the team. Resolved complex technical support and API issues, driving high customer satisfaction. Direct interface with high-value customers handling.

Managed all aspects of operations and finance as a Principal of the business. Here we managed from bid to job completion for REO properties that were purchased after the financial crisis by hedge funds to remodel and turn them into single family rentals. Here I was responsible for all CRM data and data quality for clients and projects. Created and tracked.

Minneapolis, MN, US

Achieved top 10% performance for division in sales, service, and operations metrics at my position. Performed comprehensive employee review/rating process for all direct reports, working with employees to create individual growth plans and goals. Served as the focal point for all customer escalations. Key person in all recruiting/screening activities.

Minneapolis, MN, US

Elite Management Training Program at US Bank. The Leader Development Program takes 10-15 internal employees per year per region (out of several thousand per region) and provided in-depth exposure to many business lines within the organization: risk management, deposit and ATM processing, collections, consumer lending, underwriting, sales, commercial.

Minneapolis, MN, US

Contributed heavily to branch bottom line through growing consumer and business loan balances YOY with loan growth of $1.1mm.Educated the community on personal and business finance.Coached employees to sales goals, underwriting criteria and appropriate excellence.Mastered customer transactions with accuracy and highest customer service levels.Sold.

Contacted small business owners to initiate new business and qualify potential new clients. Identified and verified critical information to determine if opportunities existed from a corporate finance or mergers and acquisitions standpoint and educated clients on corporate finance options. Set appointments for Regional Directors to meet with potential new.

New York, NY, US

Prepared asset allocation charts and account documents for clients. Supported office staff by researching and organizing client files, maintained organization of client documents, and facilitated communication with clients. Assisted with notifying clients of mandatory distributions and amounts and mailed appropriate paperwork.

Performed inside and outside sales in a retail environment. Provided education while making sales to customers on new products. Built and improved relationships as well as revenues. Made all purchases from more than 40 different vendors and monitored and developed new vendor relationships. Trained employees on products, sales, and warehouse responsibility..