Michael Lum Email & Phone Number

● Prepared and migrated critical part information to a new system, ensuring seamless transition and minimal downtime● Connected and synchronized multiple workbooks to maintain data consistency and accuracy● Developed and implemented real-time data averaging techniques

United States

● Developed a macro in Excel and Python to automate a daily report,allowing for more frequent updates, and a cost saving of anestimated $30k/year● Developed multiple Python scripts to automate frequent tasks● Engineered tools to automate data entry and maintenance for otherdepartments● Created and maintained system data to further optimize the overhaulprocess● Created a tracking sheet utilizing complex Excel formulas to track parttimelines based on multiple factors, and automatically assign ordersto engineers● Developed tools used during a mass server migration, includingupdating hundreds of VLOOKUP formulas● Leveraged data mining techniques to analyze historical work orders,identifying average operation completion times to refine customertimelines and optimize operational efficiency● Determined economic repair viability of parts during the overhaulprocess● Coordinated repair process between departments● Submitted out of scope repair requests to OEMs and customers● Reviewed and maintained repair documentation● Trained new co-workers on processes and procedures emphasizingboth efficiency and quality● Strategized and implemented new and more efficient methods formaintaining and accessing data● Implemented system wide process improvements

Burbank, California, United States

For my role I provide user support in SAP, Citrix, and remote work software. Additionally I maintain our ADP clocks that we have onsite and replace parts as needed. When appropriate, I also provide hardware support for users including ordering equipment, issuing out and setting up equipment, and providing solutions for both PCs and iPhones.For our remote work setups I help to coordinate solutions for users with the appropriate teams that maintain the services affected. Additionally I setup and maintain our SharePoint sites for different departments. These tasks include creating the sites, creating groups and access levels, and creating lists and databases to maintain information relevant to the teams. Alongside the SharePoint pages, I also help to setup and maintain different teams in MS Teams.

Pasadena, Ca

Glendale, California

Arcadia, Ca

Greater Los Angeles Area

My responsibilities included maintaining computers around the office, and keeping logs on equipment up to date.

Master'S Degree, Performance Psychology, 3.72 Gpa

Bachelor Of Science (B.S.), Physics

Activities and Societies: Men's volleyball teamFor my degree I did research and a project on how to measure the Stoke's parameters.