Mike Luo Email & Phone Number

Atlanta Metropolitan Area

Initiate, design, build, and implement automation & reporting programs for flight attendant instructors to ensure their teaching qualifications are on track.

Atlanta, Georgia, United States

- Managed a portfolio of 2K+ weekly shifts and 68K+ weekly working hours for an assigned workgroup (1.5K+ FTE)- Led the end-to-end responsibility of staff forecasting, shift planning, shift releasing, staffing productivity/spending monitoring, new hire class shift award by creating automation using Python, SAS, VBA, Tableau, and PowerPoint which reduced project turnaround time by 33%- Led the transfer of headcount forecasting responsibility from the HDQs to ATL Hub, standardized the forecasting procedure by using INFORM optimization software. Trained and supervised team members in operating the SOP- Generated the ATL staffing target to be presented for company CEO and CCEO- Fulfilled leadership strategy of increasing shift coverage by 2% and reducing scheduled hours by 2%- Evaluated staffing KPI and prevented imbalanced staff allocation by generating advanced Excel models and PowerPoint reports (shift by start time/length/time of day/employment type, historical attendance DOW variance) which shared with the frontline managers and the VP of ATL Hub

Dallas-Fort Worth Metroplex

- Initiated and generated Python, VBA, Teradata SQL, Hyperion Essbase, and Tableau report automation series based on weekly frontline employee overtime data to support $3M monthly cost reduction on airport staff OT. Identified unsafe OT across 60 domestic hubs and stations among over 26K airport staff. Optimized data collecting, wrangling, and feature engineering process while eliminating station analysts’ effort on data collection and report distribution- Led a team of 9 analysts on gathering authorized headcounts to deliver tidy datasets by using VBA for a visualization project that narrows the gap between staff planning and implementation which was initiated by the Operations Analysis team- Budgeted and forecasted staff headcounts and planned shifts for ORD, ATL, STL, MCI, and DEN by using VBA-based Excel model, Sabre Gate Planner, and INFORM GS Planner. Maintained communications with Finance, airports leadership, and Talent on hiring and resource operations.

Jacksonville, Florida, United States

- Partnered with 4 Product Managers and UI/UX team to initiate user funnel and Data Studio reports by using Google Analytics (GA360), which supported the decisions to retire and optimize the web contents and user flow by identifying customer segments and their relative web views. Presented the findings to VP and the stakeholders- Supported UI/UX and group clients with ad hoc funnel reports on user interactions, prioritized new web production progress- Collaborated with GA engineer, documented tagging and reporting issues, prevented report errors

Xi'An, China

- Lead and initiated a Business Class campaign based on customer segmentation analysis and competitor products via Salesforce and market research. Collaborated across Network Planning, Revenue Management and Marketing which engaged valuable customers with a 38% increase- Generated moving average forecast in Excel to visualize revenue weakness of current year, presented to department VP. YOY revenue up by 37.47% and load factor by 1.42% on the company’s most profitable market- Calculated group fares in accordance with protection level, booking limit, and overbooking allowance

Master Of Science - Ms, Data Science, Concentration: Aviation Business, Gpa 3.889/4.0

Bachelor Of Science - Bs, Aviation Business Administration, Gpa 3.5/4.0, Cum Laude

Activities and Societies: Former President - International Student Programming Council * Lead 10-person management team * Organized club.