Mike Reid Assoc Cipd

Mike Reid Assoc Cipd Email and Phone Number

Financial Analyst @ Venesky Brown
Glasgow, GB
Mike Reid Assoc Cipd's Location
Greater Glasgow Area, United Kingdom
About Mike Reid Assoc Cipd

Graduate with strong academic background possessing Bachelor of Arts Business Management Degree from Edinburgh Napier University achieving a 2:1 notable Distinction overall while working full-time.Possessing higher national qualifications in Administration & IT, Business Management, Health Safety & Security, Counselling, and Human Resources with qualifications in teaching, training, and Recruitment.A Strong support professional with a demonstrated varied valuable work history with skills knowledge and experience in Management, Security, Office Administration, supervising, teaching, training and assessing, and continuous improvement and project management. Holding professional membership with Organisations involved in these areas reading the latest information and news ensuring knowledge is kept refreshed relevant for today.Seeking a rewarding role, where I can perform at my very best and be rewarded and invested in for my efforts with a career and real opportunities to develop within a company furthering my skills and knowledge with that employer. A role in Human Resources, Recruitment, education, and training or compliance or any role with elements of this I feel would be of strong benefit to my development and progression.I worked full-time for an employer being on furlough from my main job, self-funding my education and personal ambitions. While gaining solid valuable work experiences to achieve in life, highlighting my ambition and determination to do what is really necessary to achieve my goals and ambitions.I intend to study for a B.Sc. in Human Resource Management with the University of Lincoln through distance learning providing me with a HR degree. I have completed the CIPD Associate Diploma in People Management through #Stayharp. I am ready to pursue the HR degree when the time is right, ensuring a seamless transition to further my professional growth and make a significant impact in the field.Completed a Diploma in Education and Training (DET), which supports my career in various contexts, having strengthened my expertise in education and training, a field related to Human Resources and organizational learning and development.I am a self-taught hobbyist writer creating articles, novels, and film scripts to unwind in my spare time and self-taught myself GFX design using GIMP able to create a variety of graphical pieces. I am a keen learner undertaking the study of two languages possessing a passion for learning and exploring the outdoors, mountain biking in my spare time while attending the gym and visiting the cinema regularly.

Mike Reid Assoc Cipd's Current Company Details
Venesky Brown

Venesky Brown

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Financial Analyst
Glasgow, GB
Website:
venesky-brown.co.uk
Employees:
141
Mike Reid Assoc Cipd Work Experience Details
  • Venesky Brown
    Financial Analyst
    Venesky Brown
    Glasgow, Gb
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  • Fabled Publishing
    Creative Lead
    Fabled Publishing Jun 2024 - Present
    United Kingdom
    I manage the development of a broad range of creative works, including novels, articles, screenplays, poetry, lyrics and other artistic projects, from initial conception to final publication. I collaborate with writers to refine and enhance their work, ensuring it is publication-ready through constructive feedback and detailed revisions.In my role, I work with graphic artists, designers, and photography studios globally to create impactful visuals that support and elevate each project. This includes coordinating with international teams, negotiating contracts, and managing budgets to balance cost with quality, ensuring that all visual elements meet project requirements and artistic standards.I lead an in-house team of creative professionals, providing strategic direction, mentorship, and support to foster a collaborative environment. I also oversee the engagement and management of third-party vendors, freelancers, and specialists when additional expertise or resources are needed. This involves careful project planning, resource management, maintaining clear communication to integrate all contributions seamlessly.Additionally, I undertake investigative journalism projects to uncover and report on significant wrongdoing by unethical employers affecting British citizens. This includes conducting thorough research, gathering evidence, interviewing sources, compiling detailed reports to highlight these issues, aiming to inform the public and drive accountability and reform.I handle the copyright registration process for various creative works, ensuring that they are legally protected. I provide expert advice on intellectual property rights, guiding creators through the complexities of copyright laws and registration procedures to protect their work from infringement.My varied busy-role blends creative vision, managerial skills, and investigative diligence to deliver high-quality content while upholding ethical standards and ensuring robust legal protections.
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  • Mitie Security
    Distribution Security Officer
    Mitie Security Oct 2024 - Present
    Glasgow, Scotland, United Kingdom
    As an experienced Security Officer, I am committed to maintaining the safety, security, and smooth operation of large commercial environments. Currently, I manage security operations at Sainsbury’s Langlands, where I am responsible for ensuring the protection of multiple buildings and their occupants. My role involves conducting thorough internal patrols, monitoring CCTV across four or more buildings, managing gatehouses and receptions, and ensuring that fire exit doors are secure, placing seals when necessary. I also perform warehouse patrols, where I look for damaged stock or potential faults, ensuring that any issues are reported promptly to the relevant departments.In addition to my core security responsibilities, I manage a range of essential administrative duties that help support the overall safety and operational flow of the site. This includes managing staff access, issuing passes for employees, visitors, and contractors, and handling both incoming and outgoing mail. I ensure that all visitors and contractors follow the necessary security protocols, maintaining clear communication and overseeing their access to the site. These tasks require a high level of organization, attention to detail, and a proactive approach to problem-solving.My role at Sainsbury’s Langlands has equipped me with a unique combination of practical security skills and administrative expertise. I am proficient in using modern security technologies and take a hands-on approach to ensuring a secure environment. I understand the importance of balancing vigilance with efficiency, ensuring that all security processes are seamless and that any potential risks are addressed before they escalate. Whether it’s managing the safety of the site, handling administrative tasks, or ensuring smooth operations for staff and visitors, I approach each task with professionalism and a focus on excellence.I log all vehicles coming into and out of the site to ensure a record of access is available.
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  • Mitie Security
    Cpo
    Mitie Security Oct 2024 - Present
    United Kingdom
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  • Mitie Security
    Corporate Security Officer
    Mitie Security May 2022 - Present
    Glasgow, Scotland, United Kingdom
    Part-time weekend only employment, doing one Saturday on-top of my primary employment. Patrolling interior and exterior of Government building checking car park and access areas around the building, monitoring CCTV undertaking CCTV patrols completing reports and shift handovers fully. Issuing ID badges to all staff and signing in and out of keys and logging any vehicles on or around the perimeter of site, while undertaking check calls when required, responding to security or fire alarms escalating appropriate actions to resolve and reporting to Security Management as required for record purposes. Acting as a key-holder, performing unlock and lock-up duties for the site when required.Checking visitor credentials for accessing the site. Assisting any staff requests for assistance, dealing with lost property, logging appropriately in books and recording. Acting as a first-aider if required by business and manning reception areas, assisting any and all persons in the building. Dealing with any incoming or outgoing mail and deliveries, facilitating access.Attending other sites as required, acting as cover for staff taking annual leave supporting wider business.Undertaking additional training as required such as additional security courses enhancing employability and skill set and professional development opportunities such as reading newsletters from Professional Security bodies, maintaining knowledge in line with feedback from Account Manager. Following required company e-learning activities, refreshing knowledge of policies and procedures. Undertaking client authorised course work and study on shift when appropriate, enhancing knowledge and abilities. Following site assignment instructions, reviewing content regularly while working in a logical methodical systematic way, dealing with all duties fully and promptly ensuring processes and procedures are followed while carefully only challenging anyone on site where justification can be provided for security.
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  • Freelance
    Security And First Aid Trainer
    Freelance Sep 2024 - Present
    Glasgow, Scotland, United Kingdom
  • Aspire Housing And Personal Development
    Human Resources Administrator
    Aspire Housing And Personal Development May 2024 - Aug 2024
    Glasgow, Scotland, United Kingdom
    I handle a diverse range of HR tasks, including the detailed review and update of policy documents to ensure they are aligned with both current and forthcoming legislation, such as Labour’s Plan to Make Work Pay. This process involves thorough analysis of existing policies, identifying necessary amendments, and strategically planning workload to implement these changes effectively within the required timescales. This proactive approach ensures the organization remains compliant with evolving legal standards and helps mitigate potential risks associated with non-compliance.To stay updated on HR trends and legal developments, I consistently engage with CIPD training materials and review relevant information sent via email. During team meetings, I provide essential updates on changes in employment law and noteworthy case law developments. This enables me to offer informed advice on required adjustments for effective business management, supporting risk management and reducing exposure to potential legal challenges.Additionally, I am responsible for accurately recording minutes during grievance and disciplinary hearings, as well as corporate team meetings. Ensuring precision in these minutes is crucial for maintaining a reliable and comprehensive record of all discussions and decisions. I meticulously review these minutes before finalizing and distributing them, thereby ensuring their accuracy and completeness and supporting transparent and accountable record-keeping practices.Moreover, I actively share my HR knowledge and best practices with managers and wider staff to support appropriate management actions. This includes providing guidance on effective HR strategies, compliance issues, and industry best practices. By doing so, I help mitigate business risks and foster a well-informed, compliant, great managed workplace. My role's pivotal in promoting adherence to HR policies and enhancing the overall operational effectiveness and efficiency of the organization.
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  • Aspire Housing And Personal Development
    Hr Recruitment And Support Administrator
    Aspire Housing And Personal Development Jul 2023 - Aug 2024
    Glasgow, Scotland, United Kingdom
    The first point of contact for job applicants, I am knowledgeable regarding all vacancies, possessing a wealth of knowledge about our organisation and what we do. Following the recruitment processes, I meet operational plans and requirements by taking information from hiring managers listing accurate job vacancy advertisements timely while checking recruitment considerations ensuring all vacant posts are advertised and refreshed appropriately while maintaining excellent recruitment tracking for reporting purposes for creating reports and other data supporting operational requirements.Replying to applicants timely while also arranging interviews and liaising with human resources colleagues progressing with the onboarding process for successful candidates, setting up initial personnel file and advising on company benefits.During interviews, I apply a series of questions and questioning techniques while considering our organisational values. Ensuring any job applicants have the right desired behaviours and values ensuring a good fit for the candidate, the organisation and importantly the service users who depend on the quality of the people we employ to support them. I assist in planning a variety of events including walk in recruitment days managing recruitment stock and attending 3rd party events as well as working with 3rd party organisations. Effectively storing all information securely following GDPR processes and procedures ensuring all information is kept safe and secure either physically or digitally.Using excellent communication skills both written and spoken, while applying my excellent administrative skills and strong knowledge of PC and Microsoft packages to effectively organise and work to a high standard on competing and conflicting priorities with varying degrees of importance and deadlines. I take minutes at the weekly HR meeting meetings, ensuring all information is captured correctly for reviewing and analysing later for reporting purposes.
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  • Aspire Housing And Personal Development
    Learning Development And Training Administrator
    Aspire Housing And Personal Development Jul 2023 - Aug 2024
    Glasgow, Scotland, United Kingdom
    Contacting managers and checking their staffs' availability to attend planned training events and conducting 30 day onboarding and training feedback questionaries supporting identifying issues allowing for remedial actions. Ensuring training certificates received from staff for various courses are logged within employee's personnel file and within HR database during recruitment and onboarding processes. Checking what outstanding e-learning certificates require to be logged and assigning these to HR staff and printing staff in-house training certificates, as well as logging external certificates and distributing to staff. Reviewing training database checking data is accurate and up to date while querying why training gaps exist while updating the training download report each month. Updating staff's SVQ learner agreement forms supporting their professional development.Attended staff induction to understand what mandatory initial training all new frontline staff receive, supporting my own knowledge of the business and for my role. Signposting staff to free training opportunities where appropriate allowing for upskilling and professional development. Listing private training events on Eventbrite and sharing the link with our staff and relevant third parties supporting training learning and development for our staff and partner organisations.
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  • Amulet Security
    Security Coordinator
    Amulet Security Jan 2023 - Jul 2023
    Hamilton, Scotland, United Kingdom
    Covering reception throughout the day issuing out access control passes to staff and contractors while ensuring a point of contact is present to countersign for providing passes or contacting persons on behalf of visitor or using email, teams or telephone to reach host. Handling any visitors queries and supporting accordingly. While ensuring any visitors sign the visitor's sheet for use during any fire evacuations. Conducting weekly fire test and understanding fire-plan drawings such as zones and cause and effects noting down the point tested each week ensuring all points are tested throughout the year for health and safety, while acting as a fire-marshal during evacuations. Fixing any door/fire release points if activated, and responding to fire refuge calls and disabled-toilet alarms. Answering the phones and emails, supporting any visitors queries and Scottish Power customers as required. Advising of process to get their Scottish Power passes updated with new access or new cards. Responsible for locking/unlocking reception allowing staff entry to the building and booking building alarms on and offline via alarm receiving centre. X-Ray trained for incoming mail and parcels, ensuring no suspicious items are present while signing for deliveries if required. Supporting delivery of perishable goods for workplace canteen, placing goods in appropriate areas. Conducting patrols at random, ensuring all areas of the building including basement car park and bike stands are safe and secure. Issuing and holding vehicle keys and others as required for company vehicles. Reporting building faults to ISS and Managers for remedial action and their awareness copying in others as required.Reception administration filing away visitor and contractor sheets and log books, filling in daily occurrence register to support others in days of annual leave while placing additional signage and printing materials as required around the building while keeping the front desk presentable.
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  • Amulet Security
    Alarm Recieving Operator
    Amulet Security Oct 2022 - Mar 2023
    Glasgow, Scotland, United Kingdom
    TUPED to Amulet, trained for the role of Alarm Receiving Operator in one of few UK-wide category II Alarm receiving centre having Gold accreditation. The role involves monitoring several hundred Scottish power sites across the entire UK on multiple systems. Monitoring motion-detected CCTV systems and thermal imaging cameras along with monitoring standard cameras. Remotely turning on or disabling Intruder alarms at all of Scottish Power’s critical infrastructure across the UK. Answering phones taking incoming calls booking engineers in and out of sites and phoning third-party Alarm receiving companies to activate/deactivate systems we do not have access to. Answering Intercoms for various sites UK-wide, advising if access can be granted depending on site infrastructure. Conducting camera patrols of all sites ensuring doors windows and gates are all secure and if persons are found on site investigating if any works are being carried out on premises, failing this contacting third-party Alarm response officers to attend the site and investigate further, raising any issues with Security Managers seeking authority to contact Police when required. Noting any faults when using systems and reporting further speaking with engineers on site creating and collating information, then passing fault reports to Security Management to discuss at morning meetings for corrective action. Reviewing CCTV footage and Managing HQ’s Fire-alarm panel, conducting weekly fire tests and testing internal stairwell intercoms for usage in events of fire. Signing in and out of ARC per entry and exit. Checking safe ensuring emergency documentation is inside for easy access when required in emergency situations requiring their usage. Checking the emergency backup site bag, ensuring all items required for operating the secondary site should primary ARC be out of use are in the bag ready for a minutes use. Using internal speaker system if required to communicate with entire building for emergencies.
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  • Amulet Security
    Security Coordinator
    Amulet Security Oct 2022 - Mar 2023
    Glasgow, Scotland, United Kingdom
    TUPED to Amulet, based in Scottish Powers HQ, employed as a Security-Coordinator. My role involves working in the Access-control office beside Security Management. Issuing Scottish Power employee and Contractor badges to various sites across the UK and world-wide dealing with pass renewals, and international access requests to the UK. Monitoring emails requesting new starter/re-starter badges & access requests, ensuring photos are to acceptable standards. For HQ Access, I ensure that those attending site have signed HQ's site induction form or London's Induction, which is mandatory for accessing sites.I gain approvals for managing car-park access due to space requirements of site. Ensure that business separation processes are followed, as employees cannot have access to other business units due to legal requirements. Ensuring persons have correct access and any Comms access is justified sometimes for set dates only.Checking card readers remotely fault-finding in any instances of reports of access cards not working as expected checking readers are online checking for instances of other persons cards working as well, then taking appropriate remedial action. I pull information from different reports and systems sending to various Scottish Power Management such as Human Resources and Corporate Security assisting them in their roles such as signin/out data reports for evacuations, phoning other sites taking down data on passes issued for reporting. Taking on some duties and responsibilities in the event of fire such as taking staff names ensuring everyone is accounted for and assisting front-line security. My role also involves contacting third party Contractors to carry out repair-work across the UK after getting appropriate management sign off for call-outs, maintaining and updating management on outcomes from callouts. Managing inventory for reception and department while managing internal and external mail systems, ordering new badge materials when required.
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  • Bidvest Noonan
    Alarm Receiving Operator
    Bidvest Noonan Dec 2021 - Nov 2022
    Glasgow, Scotland, United Kingdom
    Trained as a Alarm Receiving Operator to support my primary role, in one of a few UK-wide category II Alarm receiving centre, having Gold accreditation. The role involves monitoring several hundred Scottish power-sites across the entire UK on multiple systems. Monitoring motion detected CCTV systems and thermal imaging cameras along with monitoring standard cameras. Remotely turning on or disabling Intruder alarms at all of Scottish power’s critical infrastructure across the UK. Answering phones taking incoming calls booking engineers in and out of sites and phoning third-party Alarm receiving companies to activate/deactivate systems we don't have access to. Answering Intercoms for various sites UK wide, advising if access can be granted depending on site infrastructure. Conducting camera patrols of all sites ensuring doors windows and gates are all secure and if persons are found on site investigating if any works are being carried out on site, failing this contacting third party Alarm response officers to attend site and investigate further, raising any issues with Security Managers seeking authority to contact Police when required. Noting any faults when using systems and reporting further speaking with engineers on site creating and collating information, and passing fault reports to Security Management to discuss at morning meetings for corrective action. Reviewing CCTV footage and Managing HQ’s Fire-alarm panel, conducting weekly fire tests and testing internal stairwell intercoms for usage in events of fire. Signing in and out of the ARC as required.Checking safe, ensuring all emergency documentation is inside the safe for easy access when required in emergency situations requiring their usage. Checking the emergency backup site bag, ensuring all items required for operating the secondary site, should the ARC be out of use are in the bag ready for a minutes use. Using internal speaker system if required to communicate with entire building for emergencies.
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  • Bidvest Noonan
    Security Coordinator
    Bidvest Noonan Dec 2021 - Nov 2022
    Glasgow, Scotland, United Kingdom
    TUPED to Amulet, Based in Scottish Powers HQ employed as a Security-Coordinator. My role involves working in the Access-control office beside Security Management. Issuing Scottish Power employee and Contractor passes to various sites across the UK and world-wide, dealing with pass renewals and international access requests to the UK. Monitoring emails requesting new starter/re-starter badges & access requests, ensuring photos are to acceptable standards. For HQ Access I ensure those attending site have signed HQ's site induction form or London's Induction, which is mandatory for accessing sites.I gain approvals for managing car-park access due to space requirements of site. Ensure that business separation processes are followed, as employees cannot have access to other business units due to legal requirements. Ensuring persons have correct access and any Comms access is justified sometimes for set dates only.Checking card readers remotely looking to fault find in any instances of reports of access cards not working as expected checking readers are online checking for instances of other persons cards working as well, then taking appropriate remedial action. I pull information from different reports and systems sending to various Scottish Power Management such as Human Resources and Corporate Security assisting them in their roles such as signin/out data reports for evacuations, phoning other sites taking down data on passes issued for reporting. Taking on some duties and responsibilities in the event of fire such as taking staff names ensuring everyone is accounted for and assisting front-line security. My role also involves contacting third party Contractors to carry out repair-work across the UK after getting appropriate management sign off for call-outs, maintaining and updating management on outcomes from callouts. Managing inventory for reception and department while managing internal and external mail systems, ordering new badge materials when required.
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  • Moxy Hotels
    Crew Member
    Moxy Hotels Sep 2021 - Jan 2022
    Glasgow, Scotland, United Kingdom
    Working at a brand new 184 bedroom Moxy Hotel near the SEC, my role as a night crew member involves running the nightly Audits ensuring the day's accounts balanced and preparing the Hotel for the following day such as cleaning the bar and all back of house areas. Early morning food preparation for the breakfast Buffet and typing up a handover email with any notable events. Acting in a Supervisory capacity when required, stepping in ensuring the Hotel runs smoothly during unforeseen circumstances directing staff as appropriate ensuring all guest requirements and Hotel requirements are exceeded, such as assisting any early morning agency workers in what they should be doing until day shift Management arrive to advise. Assisting Hotel guests in any possible manner ensuring a positive memorable experience utilising staff empowerment to help resolve any guest problems such as not being happy with a service and reducing bills if justified. Operating Food & Beverage Outlets within the Hotel preparing foods and cocktails while cleaning tidying and restocking various Hotel areas while managing room inventory and assisting in checking guests in and out of the Hotel assisting Reception while managing all bills and payments correctly adhering to food safety licensing and Health and safety policies to work safely while supporting various other colleagues. Dealing with challenging guests appropriately when required, taking necessary security actions. Providing recommendations of great places to visit in Glasgow such as great entertainment venues places to eat and fun activities nearby, while providing local taxi numbers and address information to Guests. Working in Partnership with Management, suggesting continuous improvement ideas, enhancing the Hotel experience for customers and staff alike. Creating different help sheets and a how-to guide for how certain systems work to assist myself and other staff in delivering excellent service to Hotel Guests and other customers.
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  • Morrisons
    Customer Assistant
    Morrisons Aug 2021 - Oct 2021
    Glasgow, Scotland, United Kingdom
    Temporary employment on top of role at Diligenta. Working different shift patterns, taking inventory from warehouse and placing onto shop-floor. Arranging products into neat rows, maximizing sales space while maintaining professional image for customers. Pulling products going out of date to front placing newer products behind, marking down products in as appropriate reducing wastage. Working on tills serving customers while coming off at quiet moments tidying around work area. Scanning vouchers and swiping Morrisons cards and processing NHS Discounts. Dealing with Deliveroo orders, which involved walking around the store picking items off the shelves for Deliveroo drivers to collect then deliver to customers. Taking customers to correct part of store to find products they require if not in stock, offering to phone other stores to check inventory saving customers time and hassle while increasing Morrisons sales potential. Assisting in a refit of store, moving products from one area of store to the other.I also started training for working at the Customer service desk during quieter days learning to deal with requests for lottery tickets, covering Customer services dealing with refunds and customer queries escalating to Management where appropriate. While challenging anyone who looks like they could be under 25 for proof of age for age-restricted products. I was briefly shown how to work the self-service checkouts.Tidying the front-store and warehouse areas and undertaking light cleaning duties, taking any open or damaged products to the correct area at back of store for correct disposal. Taking customers to products around the store when required, dealing with any customer requests and walking around car park cleaning and ensuring trolleys are available for customers purchases by moving trolleys from various car park bays to trolley bays located at front of store. Working in partnership with co-workers and Managers, ensuring store ran efficiently.
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  • Diligenta - A Subsidiary Of Tata Consultancy Services
    Pensions Customer Service Advisor
    Diligenta - A Subsidiary Of Tata Consultancy Services Jun 2021 - Sep 2021
    Glasgow City, Scotland, United Kingdom
    Temporary contract carrying out pensions Administration for Phoenix Life Group working through their outsourcing partner Diligenta through an Umbrella company Trafalgar. Role involved handling incoming calls and making outbound calls when customers had requested callbacks. Handling various Life and Pensions products such as retirement quotes, updating customers personal details such as address changes and associated contact information. Providing general and factual information on their pension, supporting customers making retirement claims. And transferring calls when appropriate to other departments to continue resolving other areas that resolution was required for customers. Taking calls from Financial Advisors, taking their details before passing onto a dedicated team who handles all financial advisor calls.Dealing with the associated administrative tasks after each call, such as updating internal systems and sending out correspondence to customers. Dealing with any complaints that arise professional manner while taking on any other duties as required, providing a first contact resolution to customers. Reading from various scripts which were approved by internal Quality control teams and the FCA ensuring all parts were read to customers ensuring that they know and understand the whole process of claiming their pensions and what's involved such as risks and considerations they need to be aware of, and informing of different things they can do with their pensions such as taking some money out now but keeping the rest invested in flexible drawdown products which involved contacting other parts of the company to pass the call over to, to assist the customer in accessing their pension the way they want. Also advising customers if they did want to combine their pensions, advising on process to action this request.While answering all customer queries, liaising with other departments as required, making strong efforts to understand multiple complex systems.
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  • Adecco
    Customer Service Representative
    Adecco Dec 2020 - May 2021
    Glasgow, Scotland, United Kingdom
    Temporary agency role handling incoming calls for National Savings & Investments (NS&I) working through Adecco. Role involved general enquiries' management through understanding Customer enquires allowing a first point of contact resolution and handling customer complaints, logging these on internal systems. Checking for customers if they had won on the Premium bonds via internal tools and systems, while also signposting customers to the NS&I's App and referring them to the website for future to better reduce call waiting times for customers by informing of self-service ways to meet their needs.Guiding customers through online form submissions and posting out forms to customers where required for regaining access to savings. Advising of the requirements for signing the form such as witnessed signatures and to do nothing online until they received the code and to then either give us a phone call or go online and follow the steps provided.Created a short help-sheet for use when first starting helping become familiar with the different systems and processes.Actioning requests specifically taking customers through the password reset process, referring to other departments for other specific enquiries over related products while monitoring own performance working towards meeting KPI’s such as call handling time and which was always exceeded.During this employment I made significant continuous improvement contributions such as suggesting new methods and ways of working which would better support staff and customers alike such as finding unique ways of introducing workarounds to existing problems that were a source of staff and customer frustration, these ideas were shared with the Client's continuous improvement manager who saw significant potential in those ideas resulting with myself being given dedicated time off the phones to justify the idea through what the benefits were and what problem areas these ideas helped resolve therefore benefiting the business.
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  • Confida Fm Limited
    Security & Customer Service Advisor
    Confida Fm Limited Nov 2020 - Jan 2021
    Glasgow City, Scotland, United Kingdom
    Contract change from One Recruitment to Confida FM. Manning entrances to Glasgow Royal Infirmary Hospital. Questioning Visitors ascertaining right to enter Hospital, directing Visitor’s to appropriate entrances and areas of Hospital, encouraging use of hand gel to Visitors & Staff, checking staff identification, acting as a Supervisor on designated days providing staff breaks. Acting in a Supervisory capacity dealing with staff breaks, passing staff questions and concerns through myself to upper management then debriefing the team the next morning informing of management responses to staff questions ensuring any staff concerns we're reported and Management responses given.Reporting to Security Management for daily briefings while also reporting to other Hospital Management ensuring areas of site staff are working in are appropriately manned from start to finish, breaks covered as well as dealing with any staff issues therefore meeting Client Managements expectations. Advising staff of Hospital's H&S procedures dealing with these accordingly while recording staff start and end times in daily log books while undertaking a morning and night shift hand over ensuring notable occurrences we're passed onto new shift ensuring all staff are away of any issues. Assisting Hospitals incident response team in the monitoring of persons who we're removed from hospital grounds on good reason while challenging these persons when they attempted to re-enter Hospital crowds and communicating via radio and internal hospital phones advising other positions of persons movements preventing them gaining entry elsewhere to Hospital.Signing radios in and out, while ensuring new starters had a Hospital induction and signed that they understood the Covid H&S procedures. I created a log for logging hours and consolidating daily work sheets into an end of week sheet, while creating up-to-date phone lists for desks to use to better support communication between entrances to the Hospital.
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  • Securigroup
    Corporate Security Officer
    Securigroup May 2017 - Dec 2020
    East Kilbride, Scotland, United Kingdom
    TUPED from Regent-Samsic, Security Officer at a multi-billion dollar computer memory and data chipmaker Micron Technology. Duties involved controlling access to site patrolling on foot and using CCTV, issuing of Security passes to staff and visitors, logging vehicle entry and exits, controlling barrier and yard gates access, maintaining records of visitor access and property, gritting paths and areas around doors for Health and safety reasons.Carrying out weekly fire-test and supporting ADT and other security systems contractors while supporting Client line Manager, maintaining an effective working relationship with Client Management.Working a variety of long shifts both days, nights and weekends covering for staffs annual leave. Acting as the first point of contact between Micron and their customers, undertaking a range of various Administration and Reception duties while providing a reliable, courteous and professional Security service to Clients and Customers. Answering queries for all visitors to premises while working at Reception meeting and greeting visitors and undertaking a range of Administration activities for Clients, printing report and rota making. Patrolling interior and exterior of the building throughout shift's logging tag points in the building. Reporting any issues to Management via reporting system for re-medial action. Checking the fire alarm system one day a week and checking fire doors and acting as a designated First Aider. Proactively ensuring the protection of staff, property & assets creating a safe and comfortable working environment directing emergency vehicles & responding to emergency situations. Conducting staff searches, wanding staff at end and during shift. Operation and monitoring of multiple CCTV & Security Systems checking & validating visitor credentials, editing accesses on passes while logging vehicle registration details and issuing access cards with correct access levels applied to comply with security processes.
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  • One Recruitment
    Security & Customer Service Advisor
    One Recruitment May 2020 - Nov 2020
    Glasgow City, Scotland, United Kingdom
    Furloughed from main job. Manning entrances to the Glasgow Royal Hospital, questioning Visitors ascertaining right to enter Hospital, directing Visitor’s to appropriate entrances and areas of Hospital while encouraging use of hand gel to Visitors & Staff, checking staff identification while acting as a Supervisor on designated days providing staff breaks dealing with any issues as appropriate day-to-day while working with Hospital management to deliver the expected standards of service.Dealing with extended hours shift allocation assigning staff to work additional hours. Reporting to Security Management for daily briefings while also reporting to other Hospital Management ensuring areas of site staff are working in are appropriately manned from start to finish, breaks covered as well as dealing with any staff issues therefore meeting Client Managements expectations. Advising staff of Hospital's H&S procedures dealing with these accordingly while recording staff start and end times in daily log books while undertaking a morning and night shift hand over ensuring notable occurrences are passed onto new shift ensuring all staff are away of any issues. Assisting Hospitals incident response team in the monitoring of persons who we're removed from hospital grounds on good reason while challenging these persons when they attempted to enter Hospital grounds and communicating via radio and internal hospital phones advising other positions of persons movements preventing them gaining entry elsewhere to Hospital.Signed radios in and out of Hospital while ensuring new starters had a Hospital induction and signed that they understood the Covid H&S procedures. I created a log for logging hours and consolidating daily work sheets into an end of week sheet while creating up-to-date phone lists for desks to use to better support communication between entrances which supported Hospital visitors for getting bags to and from the wards supporting patients and their families.
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  • Professional Security
    Door Supervisor
    Professional Security Nov 2016 - May 2017
    Glasgow
    Secondary employment, a visual deterrent at a variety of Pubs and Clubs, using good judgement to determine a person’s suitability to enter the venue to maintain good order and health and safety within the premises for all customers and staffs benefit.Screening a person’s suitability to enter the venue while searching of persons for prohibited items and refusing or allowing entry dependent on this. Acting as a visual deterrent which helped in maintaining good order in any que's to enter venue and within. Challenging those who are causing a disturbance of maintaining of good order and atmosphere within the venue using confidence and reasonable respectable manners of speaking with persons resolving any potential fights before they could start however failing verbal requests to change their manner physically and forcefully removing from the venue while applying only the minimal of necessary force. Liaising with local police force via telephone and in person chats. Liaising with Security from other nearby venues via radio or chats about any incidents during the night. While having responsibility for a group of up to eight stewards, acting as a Supervisor for special occasions such as Christmas and new year and for big events such as football games which would attract bigger crowds needing higher security presence.When necessary, restraining of unruly persons who are causing a disturbance and removing from the venue, such as splitting up two or more people who have been coming to blows over matters either inside or outside the venue or assisting other pubs and clubs at their front doors when matters have escalated.Having my Door Supervisor and CCTV and First Aid, I am able to intervene physically when required but use good conflict management communication skills and knowledge gained on delivering conflict management training course to resolve primarily. While monitoring CCTV and directing stewards response to challenges and providing basic first aid when needed.
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  • Regent Samsic
    Security Officer
    Regent Samsic May 2016 - May 2017
    Glasgow, Scotland, United Kingdom
    TUPED to Securigroup and continued being a Security Officer at Micron Technology. Duties involved controlling access to site patrolling on foot and using CCTV, issuing of Security passes to staff and visitors, logging vehicle entry and exits, controlling barrier and yard gates access, maintaining records of visitor access, lost property and found products. Carrying out weekly fire test and supporting ADT and other security systems contractors while supporting Client line Manager, maintaining an effective working relationship with Client Management.Working as a Corporate Security Officer for Micron, involved working a variety of long shifts both days, nights and weekends covering for staffs annual leave. Acting as the first point of contact between Micron and their customers, undertaking a range of various Administration and Reception duties while providing a reliable, courteous and professional Security service to Clients and Customers. Acting as the first point of contact between Clients and their customers. Answering queries for all visitors to premises while working at Reception meeting and greeting visitors and undertaking a range of Administration activities for Clients, printing report and rota making. Patrolling interior and exterior of the building throughout shifts, logging points in the building. Reporting any issues to Management via reporting system. Checking the fire alarm system one day a week and checking fire doors and acting as a designated First Aider. Proactively ensuring the protection of staff, property & assets creating a safe and comfortable working environment directing emergency vehicles & responding to emergency situations. Conducting staff searches, wanding staff at end and during shift. Operation and monitoring of multiple CCTV & Security Systems, checking & validating visitor credentials while logging vehicle registration details and issuing access cards with correct access levels applied to comply with security processes.
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  • Advance Construction Scotland
    H&S Administrator
    Advance Construction Scotland Jun 2016 - Jan 2017
    Bellshill Industrial Estate, Scotland, United Kingdom
    As a H&S Administrator I was responsible for scanning through a large H&S spreadsheet collecting and updating this spreadsheet with new information and finding key information when requested by H&S Management. I expanded creating a Database which pulled information from different types of tables onto one master page which you could scroll through or use functional buttons, naturally having to fault-finding when key pieces of information weren’t matching or displaying correctly due to the change of system. From this database I ran monthly reports which pulled details management required for use at meetings for discussion purposes which the Health and Safety directly used for quarterly board meetings on this database I hyperlinked files on the H&S drive to make jumping to key files easier.Responsible for circulating departmental mail and ordering of new stationary items when required. Printing and editing files from subcontractors or primary contractors. Taking information, re-ordering and rephrasing to bring their information and ours together. I would then print these books off in full colour making use of the printer and utilizing binding machines and folders ensuring a presentable site H&S file was produced for all sites. These books we’re then delivered to various sites across the country by contracts managers. In the absence of other colleagues, I would take messages noting them down and passing them on appropriately by face to face, email or leaving a voice mail for colleagues ensuring they had up-to-date information to act on.During this employment I undertook the study of SVQ Health and Safety Modules through an apprenticeship provider being a private provider provided by the company who visited the site assessing my knowledge understanding and ability to do the job of a Health and Safety Administrator. I created my own risk assessments and method statements responding to requests for information, which the Assessor was happy to sign off on.
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  • Lodge Service
    Security Officer
    Lodge Service Nov 2013 - May 2016
    Scotland, United Kingdom
    Working as a Security Officer in a variety of stores from Primark to Three Mobile, Superdrug, Savers and various other places working a variety of shift patterns doing twelve-hour shifts including day shifts and night shifts. When required, travelling to premises across Scotland. Undertook store detective training during my role. Working together with co-workers and Client staff and Management, apprehending shoplifters benefiting crime reduction. Having knowledge of A.S.C.O.N.E & F.I.R.E. ensuring it was adhered to ensuring lawful arrests with no risk of claims being made for wrongful detention. Proactively ensuring protection of merchandise, property & assets by patrolling site observing all persons within the store which prevented & allowed for detecting of offences. Created a safe and comfortable working environment from patrolling the shop floor while directing emergency vehicles & responding to emergency situations. Undertaking fire-walks ensuring areas weren't blocked in any way with correct fire-fighting equipment present. Accurately reporting all incidents to management on site via written reports and emails and telephone calls. Conducting staff searches while monitoring and operation of various CCTV systems. Undertaking investigations into reports of offences on site working with coworkers. Using the correct radio voice procedure while escorting individuals off the premises due to unwanted behaviours. Checking and validating visitor credentials such as contractors. Controlling the entry and exit of vehicles to delivery area. Making sure no unauthorised persons enter restricted areas such as vaults. Answering any queries of visitors to the premises and providing directions to appropriate areas of site. Collecting statements and evidence in allegations made by persons on site and escalating appropriately, working with Police and Ambulance services when required. Communicating with other stores on the Link radio system passing on key information required.
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  • Lodge Service
    Store Detective
    Lodge Service Nov 2013 - May 2016
    Glasgow, Scotland, United Kingdom
    During my employment with Lodge Service, I was trained as a Store Detective. My role involved patrolling the shop floors of Primark and other major retailers in casual clothes, blending in with other shoppers. Watching any suspicious shoppers working co-operatively with CCTV Operator ensuring cameras captured the right moments when a shopper placed items in their bag or swapped price labels committing fraud, monitoring entrances on CCTV to capture persons coming in and out of Store.Ensuring ASCONE was followed at all times, monitoring customers movements from approaching item to when they left the shop without payment or at the till points when fraud was committed. Such as checking count of items taken to and from fitting rooms and checking for discarded tags that were not in fitting rooms before entry, ensuring persons at Customer service have the right to return items they've approached the desk with.Following known shoplifters around the store covertly ensuring no loss to Retailers, ensuring Security Officers passed known shoplifters on via Link Radio. While attending Court providing evidence of crimes committed on the premises when the persons challenged the decisions. Phoning police when detailed persons and providing statements, filling out witness statements for Client and completing Civil Recovery forms for RLP, Retail Loss Prevention ensuring recovery of costs involved for Retailers while acting as a deterrent for future thefts.Stopping a person with a Security Officer when they leave the shop, escorting them calmly to the holding room awaiting police to charge the person taking next steps. Monitoring person in holding room, ensuring no attempts to hide property on person are made. Sometimes assisting other Retailers when a large group is needing to be stopped on exit from store. Assisting Security Officers with their job roles such as assisting in clearing the store during closing or supporting Management carrying out staff bag or locker searches.
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  • Ek Job Centre (Unemployed)
    Unemployed - Job Seeker
    Ek Job Centre (Unemployed) Aug 2012 - Nov 2013
    East Kilbride, Scotland, United Kingdom
    Left High School and completed a years mixed course at College to hopefully assist in knowing what I wanted to study or do going forward which involved a variety of level five subjects, but I was still unsure about what I wanted to do, I decided to get work until I had a better idea of what sort of career I wanted out of life such as work opportunities and further education unfortunately getting work was proving difficult due to economic problems and high youth unemployment at the time.Being unemployed I heard of a Government Scheme where I could get an opportunity to work part with certain companies who had agreed to work with Department for Work and Pensions in helping unemployed people get work, right away I applied to do this, so I could work while on benefits to gain the valuable work experiences and skills I urgently needed to help in securing employment I took up employment at Savers and later Futura when I was allowed to again which helped a lot in having strong work experience assisting in gaining future employment. Unfortunately at the time there was a real lack of programs to help people who were finding work difficult the fortnightly meetings were essentially a quick chat due to my age at the time I seemed to have fallen between programs being too old or too young for some which was a real frustration at the time as I wanted to work hard and hopefully develop a long-term career.With many major sporting events coming to the UK in a few months to a few years away with high demand for Security a Government scheme was started providing funding for SIA training and licences this greatly helped me in starting my first official full time role in the security and protective services sector where I started off my proper work experiences which developed into a long and exciting journey filled with many ups and downs within Security working in Retail pubs clubs and events CCTV roles and corporate but nonetheless these added to my development and progression.
  • Ek Job Centre (Unemployed)
    Unemployed - Retail Sales Assistant - Futura
    Ek Job Centre (Unemployed) Jul 2013 - Oct 2013
    East Kilbride, Scotland, United Kingdom
    I started working at Futura in East Kilbride as a Sales Assistant, I would assist the warehouse operative in picking orders for shipment to customers finding items in warehouse or on shop-floor marking them off the pick-list as I found them, as well as merchandising products onto shelves and sorting products into methodical bays in warehouse area for easy picking later.Meeting and greeting customers at the front door of the shop assisting customers with their queries possessing excellent communication skills by understanding customer needs and taking Customers to the products that they needed help finding and advising of any promotions or other products that could be suggested with the product they required maximising sales through upselling opportunities and building customer rapport informing of birthday balloons and key party wares and notable products throughout the store enhancing sales opportunities.Labelling products with prices using the pricing sticker gun, querying price by checking on the till system when unsure of price. Counting products when doing an inventory count, ensuring inventory level matches sales in checking shrinkage levels.Assisted in moving products from one isle to the next when changing store layout at busy times of year such as Easter, Christmas and New-year. Assisted in putting up decorations at festive times of the year, assisting in boosting sales for the company by promoting and showing the products we have on sale off. Sorting the card isle which could get a little messy depending on the time of year, while carrying out basic house-keeping throughout the shop tidying up all shelves and sales areas as I went around the shop. Carrying cardboard and plastic and general waste to disposing areas of the premises while undertaking general housekeeping, swiping moping and wiping down surfaces.Working co-operatively with other colleagues and co-workers, ensuring the work for the day got done to expected standards through teamwork.
  • Ek Job Centre (Unemployed)
    Unemployed - Retail Sales Assistant - Savers
    Ek Job Centre (Unemployed) May 2013 - Jul 2013
    East Kilbride, Scotland, United Kingdom
    Left high-school and was totally unsure about what I wanted to do, as such I tried to secure employment in a variety of roles, however with the world's economic problems and high youth unemployment this was proving difficult.I heard of a scheme where I could work while on Job Seeker's allowance to gain valuable employment experience to hopefully resolve my situation and find full-time work sooner rather than latter, I undertook this work for around twelve weeks.I started working at Savers where I learned to merchandise new stock into bays, counted stock and marked down food products which were approaching expiry, learned how to use the POS system properly and knowledge of the shopping centre's voucher scheme where gift-cards can be used for purchases in the store benefiting knowledge. While learning how to up-sell products such as Aftershaves and perfumes on promotion increasing sales and profitability for the company through having strong sales skills and excellent product knowledge encouraging shoppers to sample the products while at the till to increase engagement with the promotional products on offer.I learned to challenge anyone who looked like they could be under a certain age to ask for proof of age to prevent breaching selling restrictions. I learned about the stickers and other Security tags which were either placed on high value products or mid-value products or small products which were easy to hide assisting in reducing theft from the store reducing shrinkage.Furthermore, I was shown how to handle refunds and informed of the store cleaning procedures and what was expected for store cleanness, informed of Health and safety requirements such as need to put out wet floor signs. Assisting in handling deliveries to store, taking count of inventory before taking to shop floor for replenishment. Walking the isle to tidy up isles while being a presence there to support any customer queries, enhancing the shopping experience for all customers in store.

Mike Reid Assoc Cipd Education Details

Frequently Asked Questions about Mike Reid Assoc Cipd

What company does Mike Reid Assoc Cipd work for?

Mike Reid Assoc Cipd works for Venesky Brown

What is Mike Reid Assoc Cipd's role at the current company?

Mike Reid Assoc Cipd's current role is Financial Analyst.

What schools did Mike Reid Assoc Cipd attend?

Mike Reid Assoc Cipd attended Edinburgh Napier University, Cipd Qualifications, Brighton School Of Business And Management, Britannia School Of Academics, City Of Glasgow College, University Of Derby, Ncrq National Compliance And Risk Qualifications, British College Of Journalism.

Who are Mike Reid Assoc Cipd's colleagues?

Mike Reid Assoc Cipd's colleagues are Megan Drysdale, Nicoleta Grubi, Niamh Schütte Byars, Francis Somerville, Luca Venturini, Andrew Welsh, Tony Hanlon.

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