Writer for a technology/litigation support/training site, and blog about mental health and surviving child abuse. Using the platforms to share things I learn. https://www.mikemcbrideonline.com/https://www.childabusesurvivor.net

Working in Global Advisory, became a go-to resource for both client and internal requests for training on Microsoft’s Purview eDiscovery platform after spending time learning the complexities of the tools. In 2022 moved into the Training and Development role to implement and oversee onboarding and cross-training for Advisory consultants. Relevant Accomplishments:· Conduct training with clients and potential Microsoft customers on the Purview eDiscovery platform.· Test and document Purview eDiscovery features as part of client engagement and CloudCompass subscription service.· Coordinate and conduct training program for Advisory team and other internal Lighthouse audiences. · Coordinated onboarding program that helped new hires get up to speed as project contributors one month quicker than previously.· Created Advisory training newsletter and documentation library.. Oversaw a successful training program for transition to new timekeeping platform for our consultants

Assist clients with in-house eDiscovery related workflow and solutions implementation, with a special focus on the Microsoft 365 Compliance tools. Test and educate clients on using Microsoft's Advanced eDiscovery tools and the handling of MS Teams data.

Handle eDiscovery related tasks for the firm, from intake of client data, utilizing LAW Pre-discovery and Relativity for review and production to using Trial Director for presentation. Consult with attorneys and clients on proper collection processes and formats. Conducted introductory training for structured analytics, production formats and preservation of metadata. Work with vendor to troubleshoot issues in the hosted review environment, and manage users and permissions within the environment. Ensure proper billing of litigation supports costs back to clients, and work with attorney to respond to any questions from clients.

Create and maintain an eDiscovery training, and certification, program. Work with other internal resources to develop strategic objectives for training customers on the use of Nuix Workstation, Web Review and Director to accomplish eDiscovery related tasks. Conduct training classes with a wide variety of customers, from Litigation Support Vendors, Corporate, Legal and Government Entities across the world, as well as Nuix staff. Monitor support systems to proactively identify training needs of customers. Relevant Accomplishments:· Creation of first formal eDiscovery-based training courses· Successful roll-out of classes to prepare students for the Nuix eDiscovery Specialist certification exam· With input from various internal resources, put together a plan for further certification programs and the design of courses to meet a variety of needs for different types of customers· Mentor new eDiscovery trainers and partners· Work with new sales staff in classes to help them understand the product and customer workflows

Design and update training curriculum for AcessData's eDiscovery product. Conduct online and onsite training classes for eDiscovery and Summation product lines with law firm, corporate, and government customers.

Member of the Litigation Support Training team responsible for teaching all relevant Summation course work, both onsite and through our live online training environment. We developed curriculum and materials for new coursework related to new software releases.

Part of the firm's five-person operations team, responsible for all backend litigation support needs of the firm, including ESI analysis and processing, administration of Concordance and Summation document review platforms, Livenote transcript management, and various other tools, in a centralized, production-type environment.

Took over managerial duties after staffing change. Currently oversee one remote, part-time, Litigation Support Specialist. Oversee all aspects of the Litigation Support Department’s responsibilities for the firm’s attorneys and paralegals. Work closely with paralegals to meet all of their technological requirements, including document collection, processing, review, production and presentation at trial. Maintain relationships with outside vendors to fill in the gaps in our in-house resources. Delegate projects as appropriate.

Working with the litigation support manager to support the attorneys and legal professionals in using litigation support tools to deliver client services. Tools include CT Summation, EScan-IT and Trial Director as well as various audio/video capture, conversion, editing and archiving tools.

Part of a three person team providing tech support for over 300 users in three offices. Answer calls and emails regarding software (Microsoft XP/Office, Interwoven, HotDocs, Acrobat, Deltaview, etc.), PC’s, peripherals, Blackberry devices, VPN and other miscellaneous requests. Tracking and maintenance of laptops, creation of CD/DVD media, and one-on-one training of users. Work with rest of IS staff to identify and solve common problems.

Provide all IT support for 25 employee organization. Administrating Windows network, handling all desktop support needs, user training, resource monitoring, database administration, report writing, disaster recovery/backup operations, software licensing, and any other technology needs as they come up. Investigated, researched and suggested new technology and justified purchases to improve staff productivity. Manage vendor relations with outside entities that handle our internet connection, email hosting and anti-spam/anti-virus at the email server level.