Mike Maciag Email & Phone Number

Allentown, Pennsylvania Area

Manage a team of 7 business operations specialist by leading weekly 1x1 meetings, conducting quarterly and annual reviews, and auditing overtime hours to manage work/life balance effectively Subject matter expert for 4 of the top 13 life insurance carriers Mentor, train, and on-board several new hires to my team to acclimate them to Andesa’s tools Worked on several projects to increase efficiency for the Operations teamAct as a client advocate for issue resolution in… Show more Manage a team of 7 business operations specialist by leading weekly 1x1 meetings, conducting quarterly and annual reviews, and auditing overtime hours to manage work/life balance effectively Subject matter expert for 4 of the top 13 life insurance carriers Mentor, train, and on-board several new hires to my team to acclimate them to Andesa’s tools Worked on several projects to increase efficiency for the Operations teamAct as a client advocate for issue resolution in interdepartmental meetings Stepped in as interim Relationship Manager for a top insurance carrier by leading weekly status calls, escalating issues, and scheduling monthly release enhancements Show less

Allentown, Pennsylvania

Oversaw a team of 10 employees in day to day request processingHandled first level escalations of system or client reported issues Audit review of transactional logs, mailings, and daily checklists Assisted in the group interview process of potential employees Provided input and suggestions in the creation of the business operations specialist lead positionResponded to after-hour support calls from our nightly processing team to triage system or data related issues

Allentown, Pennsylvania Area

Supported life insurance carriers by processing requests made via emailProcessed carrier request on both a java based and a linux based command prompt platformResearched issues that arise and respond in a timely mannerWorked alongside a senior team member, business analyst and quality assurance members to help respond to client inquiries

Allentown, Pennsylvania Area

Worked alongside a team of 17 District Managers to assist clientsUtilized SalesForce to create sales documents for client signatures Handled requests from existing clients to implement additional servicesConsulted with existing clients to determine what additional products could be useful to their business Partnered with other ADP product specialist to sell beyond payroll needs Successfully completed a five week training course on payroll basics and proper selling methods

Allentown, Pennsylvania Area

Collaborate with a team of 7 to expedite the lead processWork independently to verify and qualify inbound inquiries for sales readinessFoster effective communication with clients, addressing their requests in a timely mannerOversee sales ready leads and successfully connect to opportunities through SalesForce Communicate with sales representatives to track opportunity statusMentor new hires and train them to transition into the roleAssist Senior Marketing Campaign… Show more Collaborate with a team of 7 to expedite the lead processWork independently to verify and qualify inbound inquiries for sales readinessFoster effective communication with clients, addressing their requests in a timely mannerOversee sales ready leads and successfully connect to opportunities through SalesForce Communicate with sales representatives to track opportunity statusMentor new hires and train them to transition into the roleAssist Senior Marketing Campaign Developer in connecting inquiries to matching accounts Show less

Office Of Residence Life

Utilize strong judgement and interpersonal skills when answering inquiries and knowing when to seek out other staff's assistanceGreet students, faculty, staff, and others who enter the office

Led a team of four interns to research and present on a new line of business that would be profitable for the companyFound and evaluated policies to use for an agency document retention auditResearched large loss claims for trends in losses and made recommendations for prevention based on findings

Desales University

Advertised and create promotions for the Facebook page Created point of sale displays for various products

I gained insight and valuable knowledge about the Underwriting process and customers while working for a Super Regional Insurance Carrier. While learning about the insurance industry, I was exposed to special projects and production work that led to the continued success and growth of the Personal Lines operation. Special projects and production work included, coverage review, work flow, inspection review, and data base management.

I effectively communicated with customers through product promotionsI also observed vendor relationship management

B.S.

Education record