Mike M. Email & Phone Number

San Antonio, Texas, Us

Delivery of New Business Ventures and Innovation- Currently leading a diverse $30M 170-person global IT organization, delivering P&C-focused innovations in GenAI, auto telematics, blockchain, IoT, water leak detection, aerial imagery, and other emerging technologies. Integrating new water leak detection products in the Connected Home Discount offering. Delivering non-core insurance products such as small business insurance, the first new product launched by P&C in 30 years and integrating Noblr pay-as-you-drive usage-based insurance, the first ever acquisition by USAA.- Manage finances to end the year on or under plan, every year of my tenure.Lead People- Successfully source and lead top talent with strong personalities, ninja skills, and diverse perspectives for one of the highest performing and most well-regarded groups in USAA. My teams include software engineers, research engineers, data scientists, project managers, and scrum masters. - Mentor and coach many peers for their personal and professional growth. Focused on mentoring women in IT.- Develop and track employee’s objectives against company OKRs and personal growth goals.- Determine merit increases, performance incentives, and promotions that reflect employee performance and corporate guidance.Shape the Future- Gather competitive technical intelligence to provide strategic guidance to senior executive leadership across USAA for critical technology initiatives related to GenAI, Cloud, IoT, telematics, network security, blockchain, etc.- Serves as IT representative to multiple working groups related to transformation, modernization, and innovation of P&C systems and businesses, leveraging my strong relationships across the business to influence the future of P&C.

- Directed the operations of a regional A/V, IoT, and home technology integration business. Managed relationships with High-Net-Worth individuals, including professional athletes, entertainers, and prominent business owners, influencing technology decisions through 1-on-1 engagement.- Quickly brought lingering projects under control, reducing the average project duration by 69%, increasing efficiency, profitability, and customer satisfaction.- Managed scheduling for all new projects, technicians, warehouse specialists and contracted vendors. Hired, coached, and managed staff.

San Antonio, Texas, Us

- As an executive and key manager of an $18M defense industry IT business, secured the company's largest ever win - a $54M Enterprise IT contract – defeating a 10-year incumbent. Developed proposal and pricing strategies and authored the management section. Influenced the RFP to align with company strengths. Received “Outstanding” in all sections with a pricing win of 1% below the incumbent, demonstrating a keen understanding of the spoken and unspoken needs of the customer and of the price needed to win.- Negotiated teaming agreements, contracts, subcontracts, NDAs, vendor agreements, and Letters of Intent. - Hired, coached, and managed six PMs over an operations staff of over 100.

San Antonio, Texas, Us

- Executive and key manager - Led all business development activities for the company, including teaming agreements, capture strategies and proposal writing in the areas of Cyber Security, Intel, an Enterprise IT leading to multiple competitive and set-aside contract awards.- Won $12M in new business on 6 contracts in just over 1 year.- Captured a Seaport-e contract. Developed and wrote the technical proposal and assisted with the cost proposal.- Proposed against and won three 8(a) contracts and three fully competitive contracts.- Developed opportunity tracking database to manage the new business pipeline.- Managed employee performance and contract deliverables.

- Focused on improving the efficiency of internal operations, rigorously analyzed corporate finances to identify places for potential improvement. - Reduced overhead expenses while executing strategy to significantly increase top-line growth. Established business development processes and tools to manage the pipeline. Filled the pipeline with over $100M in qualified opportunities. - Identified weak process points and potential areas for improvement. Developed a roadmap to execute the improvements based on that effort. The resulting streamlined IT processes, procedures, talent sourcing models, and tools reduced operating costs related to IT by over 40%.

- Key contributor to business unit growth from ~$30M to ~$300M in under 6 years. - Proposed, won, researched, designed, and developed XML-based iterative schema development process and supporting GUI that allowed non-technical “Information Engineers” to structure and exchange information across Communities of Interest. Delivered to the Air Force Research Laboratory.- Grew in responsibility from published research engineer to business development manager to operations director, where I stood up the San Antonio operation including secure facility buildout, staffing and contract management.- Developed the Cyber/Information strategy for the Information Systems division. The strategy included acquisition, investment, and organic growth components. Led the M&A research for the acquisition of Dolphin Technologies. Analyzed IP and developed road maps, capability gap models, and projections that were used to complete the acquisition, resulting in a $20M+ acquisition leading to $100M+ of synergistic opportunities.- Generated business as a new USAMS II Prime Contractor against established incumbents. Established teammate and task order response processes and leveraged them in proposal development efforts directly leading to $60M in new business with new customers in less than 6 months.

Falls Church, Va, Us

- Led a team of employees, contractors, and government civilians in the design, development, and testing of an enterprise-class web-based Program Management system for the Air Force Research Lab. ASP. COM. CSS.- Analyzed requirements, presented possible solutions, wrote white papers, led design and code reviews, and mentored junior developers in effective development and debugging techniques.- Published and presented papers at national and international conferences.

- First engineer hired by the founders of this venture-funded early social network start-up that supported millions of users with services located throughout the United States. - Led the telephony engineering group in the design and development of highly efficient C++ based client/server and 3-tier systems for real-time interactive voice response (IVR) communication services. C++. SQL. Oracle. Sockets. Telephony clusters included Windows NT based front-ends and Linux or AIX back-ends.

Washington, Dc, Us

Stationed on board the USS Nimitz, Reactor Dept, Reactor Propulsion Division, I was responsible for preventive and corrective maintenance on several nuclear and non-nuclear engineering systems.I consistently received outstanding performance evaluations including a Sailor of the Month Award for the entire ship. I qualified the senior watch station in a short period of time while mastering many systems along the way.

Masters, Mba

Bs, Computer Science, Minor In Language And Communications