Physical Retail Technology: Led strategic projects within Amazon’s Physical Stores organization, delivering innovative physical retail shopping experiences that delight customers and drive business value.• Founding product team member for Amazon One (launched September 2020), a customer identity and payments product for brick-and-mortar retail. Defined customer and retail-partner feature set/UI and influenced hardware design for a "first-of-its kind" product.• Defined monetization and go-to-market strategy for Amazon One. Drove business development activities including partner segmentation, engagement strategy, and value pitch creation; led product discussions with C-level executives, ultimately securing launch partnerships for Amazon One business.• Managed launch of Prime member rewards program at Whole Foods Market (May 2018). Owned product definition and launch execution for all digital experiences (website, mobile app).• Built product roadmap for Prime at Whole Foods Market program, prioritizing program and feature enhancements that attract new Prime members and engage existing customers.Cloud Drive: Led product and marketing for the Amazon Cloud Drive storage subscription business.• Improved economics of cloud storage business by deprecating unprofitable Unlimited Storage subscription in favor of new storage plans; defined requirements (PR, customer communications, CX, and pricing) for June 2017 launch.• Relaunched Amazon Drive web and mobile apps, improving navigation, layout, and organizational features.• Drove 2018 strategic planning for all three business in Cloud Drive org (Prime Photos, Amazon Drive, Amazon Prints).

• Drove category management for Starbucks Tea business, including product portfolio management and new product introduction. Developed category growth strategy using market test results and customer insights, leading to the launch of a new Tea beverage (March 2017).• Built category forecasting and performance reporting; leverage various data sources to identify trends and opportunities; enacted initiatives - marketing and operational - that drove business results.

Amazon Prime membership: Led a team of product managers responsible for launching program benefits that drove engagement and new member acquisition.• Crafted strategic vision to extend Prime membership benefits to Amazon subsidiaries by identifying mutually beneficial opportunities for Prime and partner businesses; developed business cases and made recommendations that were considerate of brand alignment, operational fit, and potential financial opportunity.• Drove strategy and customer experience definition for Prime benefit launches, including partnerships with Audible, Twitch, and The Washington Post.Delivery Experience: Managed Amazon’s global free shipping programs and focused on increasing program profitability and improving the customer experience.• Executed project to increase free shipping minimum order thresholds globally, resulting in a significant profitability improvement for the program. Coordinated with engineering, marketing and PR to implement change, and partnered with retail economics team to measure the impact of the change.• Improved shipping program profitability through pricing actions. Completed competitive benchmarking to develop price change recommendation and instituted decision-making framework for future price changes.

MBA internship with AT&T's Customer Experience team

• Owned forecasting and analysis for Ariba's Global Services Organization; coordinated planning efforts between Operations and Corporate Finance; forecasted expenses and revenues within 2% accuracy.• Designed and implemented an operational planning model for a growth area of the business that reduced costs by 10% and allowed for more accurate staffing of customer projects.• Performed ad hoc analyses to support management decision making and developed reports that tracked effectiveness and productivity of operational teams.

• Conducted requirements gathering sessions with clients to evaluate current business processes and recommended areas for improvement.• Liaised between business teams and technical experts to ensure that clients’ requirements were met in the design of the clients ERP system (Oracle/PeopleSoft).• Provided project management support to keep engagement delivery on-time and within scope.