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As the President and Co-founder of AlediumHR, I am proud to lead our organization in offering specialized direct-hire recruiting services for both clinical and non-clinical roles across the healthcare industry. Our expertise extends to hospitals, clinics, home care, assisted living facilities, healthcare companies, and related sectors. Notably, AlediumHR pioneered the field of telehealth recruiting. My passion lies in identifying and placing top talent within the healthcare sector, leveraging our proprietary Talentlytical® AI Talent Acquisition Platform to achieve this goal.I possess a demonstrated history of providing successful recruiting solutions that have consistently reduced costs for our clients by a minimum of 35%. Our clientele spans hospitals, healthcare providers, healthcare companies, and startups within the healthcare industry across the US and Canada. My qualifications include certifications in quality management, process improvement, and new business development, notably Six Sigma, Total Quality Management (TQM), and the Theory of Profound Knowledge (SoPK).I have been recognized with numerous awards and featured in several publications, highlighting my expertise and contributions to the field of healthcare recruitment. I continuously seek out emerging technologies and trends in health tech, biomedical, and pharmaceutical sectors, identifying both opportunities and challenges within the healthcare industry. At AlediumHR, we go beyond traditional recruitment; we engage in what we refer to as "Intelligent Recruiting," partnering with our clients to fill both clinical and non-clinical roles effectively.
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Co-Founder | PresidentAlediumhr Mar 2020 - PresentTampa, Florida, UsEstablished in 2013, AlediumHR has emerged as a premier talent acquisition firm within the healthcare industry, with expertise in Telehealth, Health-Tech, Allied Health, Pharmaceutical, Academic, and Biomedical fields. We cater to Hospitals, Healthcare Providers, Healthcare Companies, and industry startups across the United States and Canada. Our comprehensive direct-hire healthcare recruitment services encompass all clinical and non-clinical positions, ensuring optimal staffing solutions. -
Vice President Of Cx SolutionsStaffmark Group Feb 2018 - Mar 2020Cincinnati, Ohio, Us -
Vice President Of Hr Benefit ServicesHodges-Mace, Llc Dec 2016 - Jan 2018Atlanta, Ga, UsPursued to install strategy and vision for underperforming client support division, eliminate contractual penalties associated with service delivery failures, and prevent loss of several multimillion-dollar contracts. Leveraged knowledge of Six Sigma methodology and statistical analysis to evaluate and redesign operational processes. ✓ Improved customer confidence 30% by resolving quality and process failures through root cause analysis, implementation of Six Sigma best practices, and strategic action plans developed through collaborative efforts with key stakeholders. ✓ Engineered 60% productivity gain by leveraging ability to identify gaps across functional lines with expertise in leading solution-focused, brainstorming sessions with employees and managers through maturity model benchmarking. ✓ Replaced ineffective operational model with segmented model, realizing 2-fold increase in staff productivity and 48% cost reduction. ✓ Reversed flagging team morale by enabling leadership skills development of management team, accepting diverse ideas from all employees, and teaching effective communication skills by mandating Covey training and 40 additional hours of annual training. -
Vice President Of Hr & OperationsCircles North America Feb 2012 - Jan 2013Waltham, Massachusetts, UsPositioned the company for sale by joining a new executive team and swiftly addressing challenges in human resources and operations, yielding positive results within 6 months. Reversed years of declining revenue, reduced operating costs by 20%, and boosted employee engagement by 20 points.✓ Leveraged over 20 years of call center experience to optimize operational processes and incorporate technological advancements, resulting in enhanced service delivery to customers.✓ Introduced a groundbreaking internal employee campaign that sparked a remarkable 50% surge in customer satisfaction scores, while significantly improving employee morale and cohesiveness.✓ Pioneered an extensive analysis of system performance metrics, identifying operational strategy flaws and securing support from C-level executives to implement proposed solutions. -
Director Of Hr Shared ServicesThe Home Depot Mar 2010 - Feb 2012Atlanta, Georgia, UsSuccessfully met the challenge of reengineering the HR service center, as demonstrated by exceeding SLA goals. Answer speed doubled to 90% within 30 seconds, resulting in a drop of the abandon rate to less than 2%. Additionally, the first-call resolution rate increased by twofold, reaching a remarkable 91%. ✓ Established a reputation for congenial and inclusive leadership, leading to an extraordinary 180° turnaround in team morale and customer satisfaction ratings. Notably, our organization's VOC scores soared, propelling us to a top 5 ranking company-wide. ✓ Introduced the highly effective "Raising-the-Bar" initiative, a program designed to align and reward employees for their active contributions to the process and customer service optimization meetings. The initiative yielded outstanding results, including a significant 48% increase in employee retention and a remarkable 74% increase in attendance. Furthermore, post-implementation, we consistently achieved a weekly customer satisfaction score of 97% or higher.✓ Recognized with the prestigious "Associate Engagement Award" merely three months after assuming the director position. -
General Manager Of Cat Accesscard Customer ServiceCaterpillar Financial Services Corporation Oct 2003 - Oct 2006Nashville, Tn, Us -
Vice President Of Call Center Staffing ServicesStaffmark Jun 1999 - Sep 2003Cincinnati, Ohio, Us -
Principal ConsultantPwc Feb 1997 - Jun 1999Gb
Mike Maffei Skills
Mike Maffei Education Details
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Mercer University Stetson-Hatcher School Of BusinessGeneral
Frequently Asked Questions about Mike Maffei
What company does Mike Maffei work for?
Mike Maffei works for Alediumhr
What is Mike Maffei's role at the current company?
Mike Maffei's current role is Co-Founder and President at AlediumHR.
What is Mike Maffei's email address?
Mike Maffei's email address is mi****@****ace.com
What is Mike Maffei's direct phone number?
Mike Maffei's direct phone number is +131244*****
What schools did Mike Maffei attend?
Mike Maffei attended Mercer University Stetson-Hatcher School Of Business.
What are some of Mike Maffei's interests?
Mike Maffei has interest in Florida Gator Football, Son's Sports Activities, Children, Vintage Mustangs, American Pickers, Economic Empowerment, Presidential History, Family Vacations.
What skills is Mike Maffei known for?
Mike Maffei has skills like Strategy, Leadership, Crm, Management, Vendor Management, Talent Management, Human Resources, Outsourcing, Recruiting, Business Development, Call Center, Program Management.
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