Mike Maffei Email & Phone Number

Tampa, Florida, Us

Established in 2013, AlediumHR has emerged as a premier talent acquisition firm within the healthcare industry, with expertise in Telehealth, Health-Tech, Allied Health, Pharmaceutical, Academic, and Biomedical fields. We cater to Hospitals, Healthcare Providers, Healthcare Companies, and industry startups across the United States and Canada. Our comprehensive direct-hire healthcare recruitment services encompass all clinical and non-clinical positions, ensuring optimal staffing solutions.

Cincinnati, Ohio, Us

Atlanta, Ga, Us

Pursued to install strategy and vision for underperforming client support division, eliminate contractual penalties associated with service delivery failures, and prevent loss of several multimillion-dollar contracts. Leveraged knowledge of Six Sigma methodology and statistical analysis to evaluate and redesign operational processes. ✓ Improved customer confidence 30% by resolving quality and process failures through root cause analysis, implementation of Six Sigma best practices, and strategic action plans developed through collaborative efforts with key stakeholders. ✓ Engineered 60% productivity gain by leveraging ability to identify gaps across functional lines with expertise in leading solution-focused, brainstorming sessions with employees and managers through maturity model benchmarking. ✓ Replaced ineffective operational model with segmented model, realizing 2-fold increase in staff productivity and 48% cost reduction. ✓ Reversed flagging team morale by enabling leadership skills development of management team, accepting diverse ideas from all employees, and teaching effective communication skills by mandating Covey training and 40 additional hours of annual training.

Waltham, Massachusetts, Us

Positioned the company for sale by joining a new executive team and swiftly addressing challenges in human resources and operations, yielding positive results within 6 months. Reversed years of declining revenue, reduced operating costs by 20%, and boosted employee engagement by 20 points.✓ Leveraged over 20 years of call center experience to optimize operational processes and incorporate technological advancements, resulting in enhanced service delivery to customers.✓ Introduced a groundbreaking internal employee campaign that sparked a remarkable 50% surge in customer satisfaction scores, while significantly improving employee morale and cohesiveness.✓ Pioneered an extensive analysis of system performance metrics, identifying operational strategy flaws and securing support from C-level executives to implement proposed solutions.

Atlanta, Georgia, Us

Successfully met the challenge of reengineering the HR service center, as demonstrated by exceeding SLA goals. Answer speed doubled to 90% within 30 seconds, resulting in a drop of the abandon rate to less than 2%. Additionally, the first-call resolution rate increased by twofold, reaching a remarkable 91%. ✓ Established a reputation for congenial and inclusive leadership, leading to an extraordinary 180° turnaround in team morale and customer satisfaction ratings. Notably, our organization's VOC scores soared, propelling us to a top 5 ranking company-wide. ✓ Introduced the highly effective "Raising-the-Bar" initiative, a program designed to align and reward employees for their active contributions to the process and customer service optimization meetings. The initiative yielded outstanding results, including a significant 48% increase in employee retention and a remarkable 74% increase in attendance. Furthermore, post-implementation, we consistently achieved a weekly customer satisfaction score of 97% or higher.✓ Recognized with the prestigious "Associate Engagement Award" merely three months after assuming the director position.

Nashville, Tn, Us

Cincinnati, Ohio, Us

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