Mike M. Email & Phone Number

San Francisco, Ca, Us

United States

San Juan, Puerto Rico

-Providing world class customer service and support to all passengers.-Resolving customer problems in line with company procedures, and policies. -Supervising and directing other crew members in the proper discharge of their duties. Assisted flight attendants in completing in-flight tasks to meet customers expectations and needs. -Mentoring and developed various crew members while supporting, motivating and communicating effectively with all flight crew.-Maintaining a calm and safe atmosphere under pressure while tending to medical emergencies and passenger disturbances during and post flight. -Maintaining a high level of knowledge in the following areas: Company Policy, FAA Regulations, transportation of unaccompanied minors, and youth travelers.-Communicating clearly with cross functional teams to resolve customer problems to ensure operations ran smoothly and high level of customer satisfaction.

San Francisco, California, United States

-Providing world class customer service for passengers at the airport.-Managing in person customer enquiries and resolving problems such as; misconnections, rebookings, lost luggage, oversold flights, boarding issues, etc.-Communicating clearly with customers and other departments to resolve passenger problems and ensuring high levels of customer satisfaction.-Training and mentoring new associates on the procedures and policies of the role.-Working with the Southwest Sabre booking software to generate and manager customer reservations and bookings.

Fulda, Hesse, Germany

Dental Assistant, Dental Assisting/Assistant

Core Curriculum

High School Diploma, General Studies, 3.5