Michael Mancuso work email
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Michael Mancuso personal email
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I am an innovative Technology and Product Executive with over 15 years of experience driving exponential value delivery while achieving record employee satisfaction. My expertise spans Fortune 500 companies, start-ups, and iconic brands, where I managed budgets of $10M+ and led cross-functional teams of 80+ members across engineering, product, design, BI, IT, and customer service. My career highlights include launching 15+ products, achieving a 13x increase in digital sales at Wendy’s, and slashing support calls by 96% at SmileMD. I have also engineered a 6x increase in value delivery at Kapitus and a 32% reduction in software costs at New Law through effective platform consolidation. 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬:✪ Strategic Leadership & Agile Transformation✪ Technology Strategy & Product Development✪ Operational Efficiency & Financial Oversight✪ Cross-functional Collaboration & Program Management✪ Digital Transformation & Customer Experience𝐓𝐨𝐨𝐥𝐬 + 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬:✪ Customer Relationship Management: Salesforce (Health, Sales, Marketing, Service) | HubSpot (Sales, Marketing, Service)✪ Analytics & BI: Google Analytics 360 | Power BI | Tableau✪ Productivity & Collaboration: Microsoft 365 | Jira | Confluence | Google Workspace✪ Agile Methodologies: Scrum | Kanban | Scrum@Scale | LeSS | Nexus | Lean Six Sigma✪ Security & Compliance: HIPAA | Microsoft 365 Security Center | Compliance Center | Entra ID | Sentinel | Defender for Office 365 | Cloud Apps | Endpoint I am driven by the goal of translating innovative strategies into tangible results, fostering a culture of continuous improvement, and delivering exceptional value. Let's connect and explore how we can drive success and innovation together!
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Chief Product OfficerPhase 3 Dental Sep 2024 - PresentI’m part of a stealth-mode team at Phase 3 Dental, where we're reimagining the future of dentistry with groundbreaking tech. We’re building something that’s going to change the industry—stay tuned!
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Turnaround Chief Information Officer (Cio)New Law Business Model (Nlbm) May 2023 - Jul 2024Us• Drove a 340% increase in value delivery by adopting Agile methodologies, boosting productive time from 20% to 80%.• Reduced software costs by 32% through consolidating 20+ SMB applications into HubSpot Enterprise, enhancing Sales, Marketing, and Service team capabilities.• Oversaw the migration from Keap, Pipedrive, ZenDesk, and WordPress to HubSpot, cutting task cycle times by 90% and improving data integrity for 600+ member firms.• Developed and implemented the "North Star" strategy to align KPIs with company goals, fostering collaboration and improving efficiency.• Led the adoption of Scrum, training teams, establishing sprint reviews, and focusing on retrospectives, which sped up time-to-market and enhanced product quality.• Created a comprehensive roadmap and Agile operating model, reducing bottlenecks and improving project delivery timelines.• Trained and developed a team of 9, fostering a collaborative and skilled work environment. -
Growth Chief Information Officer (Cio)Smilemd / Offor Health Apr 2021 - Feb 2023Columbus, Ohio, Us• Crafted a tech strategy inspired by customer journeys, resulting in a 100% CAGR and improved gross margins.• Promoted a culture of innovation, leading to an 81% reduction in service requests from physicians and a 96% decrease in practice-related inquiries.• Implemented custom applications for physicians and practices, enhancing self-service options and reducing patient clearing cycle times by 76%.• Developed applications that provided real-time operational insights, identifying $1.3 million in unbilled claims and demonstrating significant financial impact. -
Executive Advisor For Digital, Customer ExperienceKapitus Dec 2020 - May 2021Arlington, Virginia, Us• Offered strategic coaching to the product organization, enhancing skills and delivering improved results.• Worked closely with Scrum teams to boost efficiency and overall performance.• Managed Corporate IT and security, maintaining high-quality standards.• Facilitated communication between IT and other teams, fostering a cohesive work environment. -
Svp Of Digital, Customer ExperienceKapitus Mar 2019 - Dec 2020Arlington, Virginia, Us• Led an agile transformation for a team of 70, enhancing efficiency and productivity.• Increased team velocity and happiness through comprehensive Scrum training.• Secured board approval for an increased technology budget by demonstrating the value of backlog items.• Reduced IT licensing costs by eliminating legacy technology and prioritizing cost reductions.
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Head Of Digital Analytics, Product OwnerThe Wendy'S Company Mar 2017 - Mar 2019Dublin, Ohio, Us• Redesigned Wendys.com, launching the site in 88 days and significantly increasing mobile ordering.• Provided a comprehensive view of the digital ecosystem using advanced analytics tools, driving data-driven decision-making.• Established a dedicated digital analytics practice, enabling rapid and impactful experimentation.• Enhanced the marketing tech stack, integrating platforms to create a personalized omnichannel experience.• Centralized local listing pages, resulting in an $8.8 million increase in system sales and a 21% boost in Google Maps interactions. -
Technology Lead, Office Of The CeoOwens & Minor 2016 - 2016Mechanicsville, Va, Us• Launched a Project Management Information System (PMIS), created templates, and designed scorecards to monitor the health of strategic initiatives.• Enhanced engagement and streamlined communication during the National Sales Meeting by developing and launching an interactive event app. -
Head Of Technology, Owens & Minor UniversityOwens & Minor 2015 - 2016Mechanicsville, Va, Us• Generated $4.6 million in first-year revenue by launching a digital continuing education platform with 120+ courses utilized by 46,000+ learners across 350+ hospitals.• Developed and implemented an online CVAHP certification course for AHVAP members, streamlining the registration, learning, and certification process.
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Technology Lead, Mergers & AcquisitionsOwens & Minor 2014 - 2015Mechanicsville, Va, Us• Played a key role in the $200+ million acquisition of Medical Action and ArcRoyal as the technical lead of a 5-member core acquisition team, ensuring seamless IT integration and maximizing business value.• Successfully led IT integration for the acquisitions, facilitating smooth transitions and operational efficiencies.
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Healthcare Technology And Process Sme, Center For ExcellenceOwens & Minor 2013 - 2014Mechanicsville, Va, Us• Developed a custom web app to enhance hospital supply chain assessments, contributing to a significant $1.1 million in annual savings.• Reduced assessment times by 95% and improved proposal response times by 30x through comprehensive standardization and streamlining of the process.
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Digital Marketing And Product Management ConsultantEvnture 2011 - 2013Wilmington, Nc, Us• Increased enrollment by 8% in 30 days through strategic planning and brand development for Amy Bradley School.• Designed and developed an e-commerce platform for Aloha Y’all, achieving profitability in 45 days.• Created PlantationBuilding.co, improving uptime to 100% and reducing support incidents by 87%. -
Management ConsultantEvnture 2008 - 2011Wilmington, Nc, Us• Developed an RFID/RTLS solution with Mayo Clinic to automate hospital supply chain processes.• Provided technical guidance for Reva Systems, leading to an RFID-driven workflow solution.• Designed a patient safety data repository for Industry Partners for Patient Safety, benefiting major corporate members.
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Vice President Of Marketing, GlobalVisionware 2011 - 2012London, Gb• Created a strategic marketing plan and built the first measurable view of the marketing team by establishing KPIs, defining processes, and streamlining operations.• Developed and executed B2B campaigns, including a dedicated partner website and personalized content. -
Director Of Solutions Consulting, North AmericaVisionware 2011 - 2011London, Gb• Created technical demo to introduce VisionWare’s Master Data Management platform to the US healthcare market.
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Chief Technology Officer (Cto) / Vice President (Vp) Of Product Development & InnovationSymx Healthcare Corporation 2005 - 2008Coral Gables, Fl, Us• Pitched and developed a product that significantly impacted healthcare, driving company growth and acquisition.• Led the acquisition of Guest Technologies and Active RFID Systems, securing $6M in new business and integrating technical teams.• Implemented an RFID solution to track 25,000+ assets across 151 clinics for a $150M project with Odell International and the U.S. Army Corps of Engineers for the Iraqi Ministry of Health. -
Director Of Information TechnologySymx Healthcare Corporation 2004 - 2005Coral Gables, Fl, Us• Automated document processing workflow, achieving significant cost savings and operational efficiency.• Saved $150K annually, reduced temporary resources by 80%, and improved customer request response by 60% through ISO 9000:2001 compliance, value engineering, and digitizing internal forms.
Michael Mancuso Skills
Michael Mancuso Education Details
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University Of Maine At Presque IsleManagement
Frequently Asked Questions about Michael Mancuso
What company does Michael Mancuso work for?
Michael Mancuso works for Phase 3 Dental
What is Michael Mancuso's role at the current company?
Michael Mancuso's current role is Chief Product Officer at Phase 3 Dental.
What is Michael Mancuso's email address?
Michael Mancuso's email address is mike.mancuso@me.com
What is Michael Mancuso's direct phone number?
Michael Mancuso's direct phone number is +191042*****
What schools did Michael Mancuso attend?
Michael Mancuso attended University Of Maine At Presque Isle.
What are some of Michael Mancuso's interests?
Michael Mancuso has interest in Ansi Incits 371, Data Management And Analyticsvisionware, Exchangewindows Server 2003, Sharepoint, Linux, Prism Data Visualization Healthcare Iq, Vista, Illustrator, Sketch Infrastructure Microsoft Office, Reading.
What skills is Michael Mancuso known for?
Michael Mancuso has skills like It Strategy, Strategy, Business Development, Management, Integration, Product Development, Enterprise Architecture, Marketing Strategy, Leadership, Enterprise Software, Start Ups, Marketing.
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