Michael Mancuso Email & Phone Number

I’m part of a stealth-mode team at Phase 3 Dental, where we're reimagining the future of dentistry with groundbreaking tech. We’re building something that’s going to change the industry—stay tuned!

US

• Drove a 340% increase in value delivery by adopting Agile methodologies, boosting productive time from 20% to 80%.
• Reduced software costs by 32% through consolidating 20+ SMB applications into HubSpot Enterprise, enhancing Sales, Marketing, and Service team capabilities.
• Oversaw the migration from Keap, Pipedrive, ZenDesk, and WordPress to HubSpot, cutting task cycle times by 90% and improving data integrity for 600+ member firms.
• Developed and implemented the "North Star" strategy to align KPIs with company goals, fostering collaboration and improving efficiency.
• Led the adoption of Scrum, training teams, establishing sprint reviews, and focusing on retrospectives, which sped up time-to-market and enhanced product quality.
• Created a comprehensive roadmap and Agile operating model, reducing bottlenecks and improving project delivery timelines.

Columbus, Ohio, US

• Crafted a tech strategy inspired by customer journeys, resulting in a 100% CAGR and improved gross margins.
• Promoted a culture of innovation, leading to an 81% reduction in service requests from physicians and a 96% decrease in practice-related inquiries.
• Implemented custom applications for physicians and practices, enhancing self-service options and reducing patient clearing cycle times by 76%.
• Developed applications that provided real-time operational insights, identifying $1.3 million in unbilled claims and demonstrating significant financial impact.

Arlington, Virginia, US

• Offered strategic coaching to the product organization, enhancing skills and delivering improved results.
• Worked closely with Scrum teams to boost efficiency and overall performance.
• Managed Corporate IT and security, maintaining high-quality standards.
• Facilitated communication between IT and other teams, fostering a cohesive work environment.

Arlington, Virginia, US

• Led an agile transformation for a team of 70, enhancing efficiency and productivity.
• Increased team velocity and happiness through comprehensive Scrum training.
• Secured board approval for an increased technology budget by demonstrating the value of backlog items.
• Reduced IT licensing costs by eliminating legacy technology and prioritizing cost reductions.

Dublin, Ohio, US

• Redesigned Wendys.com, launching the site in 88 days and significantly increasing mobile ordering.
• Provided a comprehensive view of the digital ecosystem using advanced analytics tools, driving data-driven decision-making.
• Established a dedicated digital analytics practice, enabling rapid and impactful experimentation.
• Enhanced the marketing tech stack, integrating platforms to create a personalized omnichannel experience.
• Centralized local listing pages, resulting in an $8.8 million increase in system sales and a 21% boost in Google Maps interactions.

Mechanicsville, VA, US

• Launched a Project Management Information System (PMIS), created templates, and designed scorecards to monitor the health of strategic initiatives.
• Enhanced engagement and streamlined communication during the National Sales Meeting by developing and launching an interactive event app.

Mechanicsville, VA, US

• Generated $4.6 million in first-year revenue by launching a digital continuing education platform with 120+ courses utilized by 46,000+ learners across 350+ hospitals.
• Developed and implemented an online CVAHP certification course for AHVAP members, streamlining the registration, learning, and certification process.

Mechanicsville, VA, US

• Played a key role in the $200+ million acquisition of Medical Action and ArcRoyal as the technical lead of a 5-member core acquisition team, ensuring seamless IT integration and maximizing business value.
• Successfully led IT integration for the acquisitions, facilitating smooth transitions and operational efficiencies.

Mechanicsville, VA, US

• Developed a custom web app to enhance hospital supply chain assessments, contributing to a significant $1.1 million in annual savings.
• Reduced assessment times by 95% and improved proposal response times by 30x through comprehensive standardization and streamlining of the process.

Wilmington, NC, US

• Increased enrollment by 8% in 30 days through strategic planning and brand development for Amy Bradley School.
• Designed and developed an e-commerce platform for Aloha Y’all, achieving profitability in 45 days.
• Created PlantationBuilding.co, improving uptime to 100% and reducing support incidents by 87%.

Wilmington, NC, US

• Developed an RFID/RTLS solution with Mayo Clinic to automate hospital supply chain processes.
• Provided technical guidance for Reva Systems, leading to an RFID-driven workflow solution.
• Designed a patient safety data repository for Industry Partners for Patient Safety, benefiting major corporate members.

London, GB

• Created a strategic marketing plan and built the first measurable view of the marketing team by establishing KPIs, defining processes, and streamlining operations.
• Developed and executed B2B campaigns, including a dedicated partner website and personalized content.

London, GB

• Created technical demo to introduce VisionWare’s Master Data Management platform to the US healthcare market.

Coral Gables, FL, US

• Pitched and developed a product that significantly impacted healthcare, driving company growth and acquisition.
• Led the acquisition of Guest Technologies and Active RFID Systems, securing $6M in new business and integrating technical teams.
• Implemented an RFID solution to track 25,000+ assets across 151 clinics for a $150M project with Odell International and the U.S. Army Corps of Engineers for the Iraqi Ministry of Health.

Coral Gables, FL, US

• Automated document processing workflow, achieving significant cost savings and operational efficiency.
• Saved $150K annually, reduced temporary resources by 80%, and improved customer request response by 60% through ISO 9000:2001 compliance, value engineering, and digitizing internal forms.