Michael Mancuso Email & Phone Number

I’m part of a stealth-mode team at Phase 3 Dental, where we're reimagining the future of dentistry with groundbreaking tech. We’re building something that’s going to change the industry—stay tuned!

Us

• Drove a 340% increase in value delivery by adopting Agile methodologies, boosting productive time from 20% to 80%.• Reduced software costs by 32% through consolidating 20+ SMB applications into HubSpot Enterprise, enhancing Sales, Marketing, and Service team capabilities.• Oversaw the migration from Keap, Pipedrive, ZenDesk, and WordPress to HubSpot, cutting task cycle times by 90% and improving data integrity for 600+ member firms.• Developed and implemented the "North Star" strategy to align KPIs with company goals, fostering collaboration and improving efficiency.• Led the adoption of Scrum, training teams, establishing sprint reviews, and focusing on retrospectives, which sped up time-to-market and enhanced product quality.• Created a comprehensive roadmap and Agile operating model, reducing bottlenecks and improving project delivery timelines.• Trained and developed a team of 9, fostering a collaborative and skilled work environment.

Columbus, Ohio, Us

• Crafted a tech strategy inspired by customer journeys, resulting in a 100% CAGR and improved gross margins.• Promoted a culture of innovation, leading to an 81% reduction in service requests from physicians and a 96% decrease in practice-related inquiries.• Implemented custom applications for physicians and practices, enhancing self-service options and reducing patient clearing cycle times by 76%.• Developed applications that provided real-time operational insights, identifying $1.3 million in unbilled claims and demonstrating significant financial impact.

Arlington, Virginia, Us

• Offered strategic coaching to the product organization, enhancing skills and delivering improved results.• Worked closely with Scrum teams to boost efficiency and overall performance.• Managed Corporate IT and security, maintaining high-quality standards.• Facilitated communication between IT and other teams, fostering a cohesive work environment.

Arlington, Virginia, Us

• Led an agile transformation for a team of 70, enhancing efficiency and productivity.• Increased team velocity and happiness through comprehensive Scrum training.• Secured board approval for an increased technology budget by demonstrating the value of backlog items.• Reduced IT licensing costs by eliminating legacy technology and prioritizing cost reductions.

Dublin, Ohio, Us

• Redesigned Wendys.com, launching the site in 88 days and significantly increasing mobile ordering.• Provided a comprehensive view of the digital ecosystem using advanced analytics tools, driving data-driven decision-making.• Established a dedicated digital analytics practice, enabling rapid and impactful experimentation.• Enhanced the marketing tech stack, integrating platforms to create a personalized omnichannel experience.• Centralized local listing pages, resulting in an $8.8 million increase in system sales and a 21% boost in Google Maps interactions.

Mechanicsville, Va, Us

• Launched a Project Management Information System (PMIS), created templates, and designed scorecards to monitor the health of strategic initiatives.• Enhanced engagement and streamlined communication during the National Sales Meeting by developing and launching an interactive event app.

Mechanicsville, Va, Us

• Generated $4.6 million in first-year revenue by launching a digital continuing education platform with 120+ courses utilized by 46,000+ learners across 350+ hospitals.• Developed and implemented an online CVAHP certification course for AHVAP members, streamlining the registration, learning, and certification process.

Mechanicsville, Va, Us

• Played a key role in the $200+ million acquisition of Medical Action and ArcRoyal as the technical lead of a 5-member core acquisition team, ensuring seamless IT integration and maximizing business value.• Successfully led IT integration for the acquisitions, facilitating smooth transitions and operational efficiencies.

Mechanicsville, Va, Us

• Developed a custom web app to enhance hospital supply chain assessments, contributing to a significant $1.1 million in annual savings.• Reduced assessment times by 95% and improved proposal response times by 30x through comprehensive standardization and streamlining of the process.

Wilmington, Nc, Us

• Increased enrollment by 8% in 30 days through strategic planning and brand development for Amy Bradley School.• Designed and developed an e-commerce platform for Aloha Y’all, achieving profitability in 45 days.• Created PlantationBuilding.co, improving uptime to 100% and reducing support incidents by 87%.

Wilmington, Nc, Us

• Developed an RFID/RTLS solution with Mayo Clinic to automate hospital supply chain processes.• Provided technical guidance for Reva Systems, leading to an RFID-driven workflow solution.• Designed a patient safety data repository for Industry Partners for Patient Safety, benefiting major corporate members.

London, Gb

• Created a strategic marketing plan and built the first measurable view of the marketing team by establishing KPIs, defining processes, and streamlining operations.• Developed and executed B2B campaigns, including a dedicated partner website and personalized content.

London, Gb

• Created technical demo to introduce VisionWare’s Master Data Management platform to the US healthcare market.

Coral Gables, Fl, Us

• Pitched and developed a product that significantly impacted healthcare, driving company growth and acquisition.• Led the acquisition of Guest Technologies and Active RFID Systems, securing $6M in new business and integrating technical teams.• Implemented an RFID solution to track 25,000+ assets across 151 clinics for a $150M project with Odell International and the U.S. Army Corps of Engineers for the Iraqi Ministry of Health.

Coral Gables, Fl, Us

• Automated document processing workflow, achieving significant cost savings and operational efficiency.• Saved $150K annually, reduced temporary resources by 80%, and improved customer request response by 60% through ISO 9000:2001 compliance, value engineering, and digitizing internal forms.