Mikema Reape Email & Phone Number

Atlanta, Ga, Us

Dallas, Texas, Us

Zurich, Ch

Minneapolis, Mn, Us

• Led a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service and product and service recovery.• Led and demonstrated a culture of executing all best practices as outlined with team onboarding and learning; helped close skill gaps through development, coaching, and team interactions.• Understood sales goals, plans, and execute daily/ weekly workload to deliver on store sales goals and guest engagements.• Supported the ETL by following up on training completion, checking for understanding and supporting continuous education opportunities drive proficiency for all front of store experience.• With ETL guidance, helped lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical Service and Engagement behaviors.Demonstrated a culture of ethical conduct, safety and compliance, lead team to work in same way and held others accountable to this commitment.

New York, Ny, Us

• Reported to Office Managers to assist with assigned floors. Managed the 15th Ready to Wear corporate floor with 281 corporate associates.• Checked rest rooms, pantries and conference rooms for cleanliness. Called out any issues to Housekeeping Supervisor/ Office Managers and ensured issues were resolved in a timely manner.• Ordered supplies that included toners, paper, general office supplies; monitored paper and toner inventory daily.• Worked with the Tower porters responsible for conference rooms setup / breakdown of all equipment and furniture before and after meetings.• Scheduled and coordinated any carpenter requests, painting requests and electrical needs with Office Managers.• Maintained and updated floor directories.• Assisted with the coordination of floor moves. • Answered FIXX Hot Line calls during lunch and vacation breaks.• Maintained light book for electrical needs and requests.• Sorted samples and informed buying line of deliveries; ensured packages/deliveries were picked up in a timely manner.• Maintained client relationships at the appropriate level reinforcing the Company’s commitment to continuously addressing their needs and interests.• Established and managed positive relationships with Merchants, Creative, Site Merchandising, Project Management Teams, and other appropriate departments.

Dallas, Tx, Us

• Managed the office operations for 120 employees and worked closely with Boston Properties management and outside contractors on all maintenance repair issues for heating, air conditioning, lighting systems, telephone server installations and Internet access.• Coordinated all audio and videoconferences for staff and supervised the setup of 20 conference rooms for meetings. Directed all internal office moves with the designated moving company, which included supervising the packing and unpacking of office items, the placement of furniture, installation of telephones and computer equipment. Facilitated over 220 office moves a year. • Facilitated new and freelance employee orientation with Human Resources, and the Information Technology Departments to assign passwords, seating assignments, email and voice mail. accounts and computer equipment. Monitored the office security system via computer, insuring that all office entry and exit points were secure and operational when employees scanned their identity badges to access office areas. Collaborated with the Siemens Security Department to insure that office security equipment was fully operational at all times.

Us

• Maintained the research libraries collections of research materials; updated celebrity databases on a weekly basis. Facilitated the distribution of the weekly publication to news bureaus in Australia and London via email and assigned special research projects for the Oscars, Grammy’s, Screen Actors Guild, and Golden Globe awards.