Mike Maroney Email & Phone Number

Round Rock, Tx, Us

Armonk, New York, Ny, Us

• Organized program and formed worldwide team to reduce backlog, receipts, and time to resolution• Executed program manager role, driving activities across multiple geographically-dispersed functional teams• Defined policies and processes that improved systemic efficiency• Exceeded goals within 6 months through a 92% reduction in backlog, 46% reduction in receipts, and 30% reduction in time to resolution• Reduced hours per problem by 67%, which achieved annual savings of more than $320,000• Deflected 55% of incoming monthly receipts, which saved $1.6M annually• Balanced customer care and company revenue, increasing customer satisfaction 50% within 6 months, and improving net promoter score from 21 to 59 within 11 months• Implemented reporting to monitor key performance indicators, and used that data to prioritize future initiatives• Interacted directly with key customers to develop rapport and foster true partnerships• Executive recognition of achievements results in decision to implement this program for additional products• Received multiple awards in recognition of achievements made through the program• Performed technical interviews and made hiring recommendations

Armonk, New York, Ny, Us

• Responsible for the software development lifecycle of multiple products, including cloud, mobile and on-premise offerings• Facilitated daily scrum of scrums with teams located in different centers• Started source code scans for licensing and security compliance which reduced security risks to customers• Delivered all monthly releases on schedule• Coordinated fall planning for capital expenditures• Performed personnel planning and management including reviews, career coaching and continuous skills development• Proposed organizational structure changes to better utilize team members based on skills• Developed quality plans and executed associated activities for multiple products• Conducted interviews and made hiring decisions

Armonk, New York, Ny, Us

• Managed multiple support teams with 20+ direct reports and department budget of $2.4M• Led quality planning activities for multiple products• Initiated a program that reduced aged, high severity backlog by 50% in 1 month• Spearheaded site morale building activities, coordinating 2 large events each year• Directed the personnel review process across multiple centers• Teams managed: - Quickr for Domino (October 2009 - June 2014) - Lotus Workflow (October 2009 - June 2014) - Document Manager (October 2009 - June 2014) - Lotus Enterprise Integrator (February 2011 - September 2012) - IBM Sametime (September 2013 - June 2014)

Armonk, New York, Ny, Us

• Directly supported customers and business partners through phone calls, emails, instant messaging, and on-site visits• As team lead, maintained team schedules and directed work efforts• Mentored coworkers by presenting a variety of materials including portions of Boot Camp and Edge classes• Reviewed certification exam questions• Developed training materials to cross-train personnel between two teams to mitigate attrition risk• Performed technical interviews and made hiring recommendations• Wrote two developers articles discussing publishing Notes data using Microsoft Office and Lotus SymphonySpecialties:Notes/Domino application development, XML, HTML, JavaScript

Armonk, New York, Ny, Us

• Architected, developed and supported solution that integrated 2 separate billing systems, which reduced reconciliation time by 35%• Planned, documented and verified successful migration of infrastructure between 2 data centers• Stretch assignment: Developed offline portion of an application for the Texas Department of Criminal Justice

Atlanta, Ga, Us

Application developer specializing in Lotus Notes/Domino.• Proposed and delivered a project management application which reduced effort to generate reports by 95%• Architected and led 4-person team in developing a company-wide intranet publishing solution• Collaborated on the design and creation of a sales planning tool that improved efficiencies by 20%

Lexington, Kentucky, Us

• Developed and delivered end user and technical course curriculum• Implemented programs to improve customer and employee satisfaction• Delivered custom solutions to customers that improved process efficiencies• Managed the training department including personnel reviews, hiring, and retention