Mike Martel Email & Phone Number

Bethlehem, Pennsylvania, United States

Greater Philadelphia Area

Leads a team of five OpEx managers. Manages an entire portfolio of process improvement engagements across Product, Underwriting and Claims organizations. • Developed relationships with key leaders to enable the team to support two of largest initiatives across the company. The team has developed processes that will reduce the cycle time of new product launches by 50% ($81M expected impact) and is engaged in the consolidation of billing practices across four business channels. • Highly focused on developing people. Created new opportunities for experienced team members to grow their capabilities through more complex assignments. Through coaching, less tenured employees are rapidly developing capabilities to lead Kaizen workstreams and teach the principles of operational excellence.

Remote Employee

Partnered with SVP/EVP leaders to resolve their largest opportunities through lean expertise and value stream insights. Coached senior contact center leaders in the adoption of operational excellence through the Shingo Model. • Led a cross functional initiative to improve the profitability of the personal line business by developing a robust non-renewal system across the Liberty Mutual and Safeco brands. Over $60 million in impact realized. • Facilitated workstreams to expand independent agent channel growth in underserved markets. Systems and tools created to influence and assist independent agencies to seek out diverse producer candidates.• Designed and implemented ROI reporting system for the team, enabling the group to monitor improvements over time to ensure impact is realized across engagements.

Greater Philadelphia Area

Selected to join the company’s Operational Excellence group. Partnered with departments across the company to drive substantial improvements through process reengineering via breakthrough workshops (Kaizens). • Facilitated the creation of an entire continuous improvement system for a 400+ employee service contact center. Processes and tools were designed to calculate the impact of ideas, enable A3 thinking and monitor the effectiveness of solutions. Within a year the center realized over $3 million in verified improvements. • Analyzed the onboarding processes for new business insurance agencies across four departments. Led the creation of processes that cut onboarding cycle time by 60%, resulting in a combined expense reduction and premium growth impact of $1.2 million.

Allentown, Pennsylvania Area

Led the implementation of a Lean transformation and continuous improvement across a 1,000 employee organization, achieved all critical milestones. Led a team of seven continuous improvement coaches.

Allentown, Pennsylvania Area

Led both Safeco and Liberty Mutual’s PDL and Subrogation units. Managed a team of 430 employees, a $35M budget and $650M in combined collections and paid losses. • Increased PTOI by $5M through benchmarking Safeco results to best in class organizations and executing an improvement plan. • Led a project team that developed three technology initiatives worth $3M in expense improvements. Presented initiatives to senior leadership, all three were approved for development. • Partnered with internal technology departments and software vendor to convert over 100k claims to a new technology platform.

Mba, Finance

Activities and Societies: Babcock Scholar, Earned Full Tuition Merit Scholarship

Lean Six Sigma

Bs, Accounting

Education record

Lean Black Belt