• Managed Customer Experience• Design CX strategy offerings for Clients• Lead CX Assessments/CRM Heath checks with key strategic accounts• Project Management• Provided direct project/account oversight and management on a day-to-day basis• Developed project plans and established milestone schedule• Responsible for the design, development and deployment of solution • Managed project scope and identified potential scope creep for managed clients• Hosted internal and customer-facing conference calls, demonstrations and presentations. • Managed complex, multi-stream project team consisting of on-shore and off-shore resources.• Analyzing Business Processes• Conducted business process review sessions to gather requirements and understand customer pain points• Re-design Business Unite Process flow for efficiency• Developed detailed Use Cases to illustrate step-by-step process with requirements• Implementing SaaS CRM, Oracle CRM On Demand, Oracle Sales Cloud• Demonstrated new functionality to ensure proposed changes meet client requirements• Translated client requirements into tasks for configuration and development• Designed and configured complete Sales Cloud environment. Setup steps, custom objects, custom fields, validations and workflows.• Data import configuration, set up, import process and troubleshooting.• Administered user access and visibility• Advanced analytics & reporting

• Customer Experience: Thought Leadership• Design CX strategy offerings for Clients• Lead CX Assessments/CRM Heath checks with key strategic accounts• Project and Client Management• Provided direct project/account oversight and management on a day-to-day basis• Developed project plans and established milestone schedule• Responsible for the design, development and deployment of solutions• Sales Enablement• Played key role in customer sales/demo calls. • Acted as partner product expert during Oracle Customer Boot Camps to assist in close of deal.• CRM|CX Solutions• Managed project scope and identified potential scope creep for managed clients• Hosted internal and customer-facing conference calls, demonstrations and presentations. • Analyzing Business Processes• Conducted business process review sessions to gather requirements and understand customer pain points• Re-design Business Unite Process flow for efficiency• Developed detailed Use Cases to illustrate step-by-step process with requirements• Implementing SaaS CRM, Oracle CRM On Demand, Oracle Sales Cloud• Demonstrated new functionality to ensure proposed changes meet client requirements• Translated client requirements into tasks for configuration and development• Designed and configured complete Sales Cloud environment. Setup steps, custom objects, custom fields, validations and workflows.• Data import configuration, set up, import process and troubleshooting.• Administered user access and visibilityAdvanced analytics & reporting

• Project Scoping and Planning. • Project Management• Business Process consulting• Functional Consulting • Oracle Sales Cloud implementation• Custom field creation• Data analysis and conversion• Data Import

Senior Implementation Consultant for CRM On Demand

Intern for Japan's largest mobile phone service provider. Helped develop international expansion business strategies.