Mike Mathia Email & Phone Number

Wichita, KS, US

US

Occasional podcast guest, communications specialist, and network operations expert on TLDR.

Umbrella LLC for all of my current and future contracts.

Acton, Massachusetts, US

Accountable for comprehensive OmniPod product support during overnight shifts, demonstrating expertise as a Subject Matter Expert. Contributed significantly to the training of agents, imparting extensive knowledge of OmniPod products and facilitating weekly educational meetings to ensure continuous updates on product advancements. Additionally, efficiently.

Indianapolis, IN, US

Facilitated clients in leveraging technology to address business challenges by serving as the primary SPOC (single point of contact) for all technology-related issues. Implemented a strategic process of escalating unresolved transactions to the appropriate levels. Ensured strict compliance with customers' technical standards and quality procedures.

Hampton, VA, US

Initiated initial contact with stranded motorists experiencing mechanical issues with their vehicles. Gathered precise location details and comprehensive information regarding the disabled vehicles. Provided guidance to motorists on ensuring their safety until assistance arrived. Coordinated emergency response actions such as vehicle jump-starts, tire.

Oversaw all facets and operations within the business, making the difficult decision to cease operations due to the impact of COVID-19. Key responsibilities and achievements include:* Provided comprehensive hardware and software support and installations.* Engaged in field installations, engineering, and customer support services.* Orchestrated the.

Fort Mill, SC, US

Conducted daily field service visits across diverse locations for multiple clients, managing a wide array of tasks that necessitated continuous training to support the role effectively. Proactively updated outdated OEM training certifications before assuming this position. The role's autonomy in scheduling and the variety of tasks undertaken daily proved.

North Kansas City, MO, US

Directed and oversaw comprehensive IT operations encompassing Holland 1916, Holland Nameplate, Holland Interface Solutions, Holland Integrated Metal Solutions, and Info Chip IT. Operated as a sole IT expert managing all facets of IT operations, orchestrating seamless integration across networking and VoIP systems within and between all business segments..

Overland Park, KS, US

Managed comprehensive desktop support and service desk operations involving ticket processing, desktop rebuilds, policy and procedure implementation, as well as virus/malware removal both in-office and on-site. Collaborated with managed services and employed preventive maintenance agents to ensure optimal performance for multiple clients. Unfortunately.

Managed all high-level communication via calls, emails, and chat, handling server maintenance for all servers located in two extensive server rooms and on field sites. These servers operated on a VM-based system with Windows 7 on the front end and Ubuntu on the back end. Unfortunately, following the acquisition of the company by Avalara in Seattle, a.

Delhi, Delhi, IN

Oversaw comprehensive technical support operations encompassing DSL, Dialup, and Ethernet Over Copper support, focusing on router maintenance, server/switch routing, and overall system maintenance. Handled customer technical inquiries via calls, emails, and live chat support. Additionally, facilitated installations and provided on-site support for.

Round Rock, Texas, US

• All help desk operations for the US Army on all levels, all shifts. Security clearance was required.
• Contract terminated after 12 months. Our price for high quality service was too high, theywould rather pay less money for less quality support.
• Maintained trouble-ticket system to record and track user calls and e-mails. Reported oncommon problems and complaints, escalating network-wide troubles to Network OperationsCenter.
• Monitored help desk phone providing outstanding customer service on multiple technicalissues.
• Provided Tier I and Tier II support for MS Office, LAN, WAN, and Lotus Notes. Yes, they stillused Lotus Notes in 2010.
• Logged and worked trouble tickets for users.

Arlington, VA, US

• Performed maintenance of personal computers and peripheral equipment, identifying problemsand providing appropriate solutions.
• Managed local area network, servers, and communications connections.
• Configured network servers and trained local administrators on standard network serverprocedures,including virus protection and other security measures.
• Installed, diagnosed, repaired, and upgraded computer systems and software.
• Assessed customer needs and recommended appropriate products or solutions.
• Assessed customer needs, ordered components, assembled computer systems, installedand configured software and peripherals for customers.

Romeoville, IL, US

• Coordinated all field and in house technical operations, from security panel maintenance in thefield, to emergency services, as well as all local and remote systems, download maintenance.
• Tested programs for completeness, maintaining documentation.
• Upgraded and maintained multiple alarm systems.
• Trained and assisted users with hands-on troubleshooting of workstation equipment andperipherals.
• Designed and created technical forms and reports.
• Troubleshot and resolved desktop, network, and system issues.

Philadelphia, PA, US

Responsibilities included all television, telephony, and cable internet installations. Tribulation calls in all weather environments, all shifts. Left the position to support family back in Wichita.

Atlanta, GA, US

• Customer technical and help desk support of all cable video, data, and telephony technologies.
• Provided maintenance, installation and configuration of network and workstation hardwareand software.
• Interacted with other departments in creating procedural methods to solve technical issues.
• Provided technical assistance to tech support staff, assisting with network access, printing,and application software operation.
• Performed troubleshooting of computer systems and related equipment.
• Diagnosed hardware failure, user errors.

Bellevue, WA, US

• Performed all aspects of customer support, including answering telephones, coordinatingspecial promotions, and providing details for products and services.
• Maintained trouble-ticket system to record and track user calls and e-mails.
• Reported on common problems and complaints, escalating network-wide troubles to theNetwork Operations Center.
• Monitored help desk phone providing outstanding customer service on technical issues.
• Maintained excellent client relations and service based on outstanding communication,technical efficiency and problem solving skills.
• Interacted with customers extensively to maintain customer satisfaction.

Bachelor'S Degree, Cyber/Electronic Operations And Warfare

High School Diploma, Computer Science