Mike Matthews Email & Phone Number

While knowledge & skill training are important components of development, by themselves they only create an implied competency. Applying them with the right level of proficiency at the right time & place is what creates value - this is a behaviour. These behaviours (how you do it) provide a significant opportunity for organizations to differentiate themselves from competitors who lead with "​'who they are and what they've got". Twisted Thinking helps organisations define what good looks like using customer based evidence. With this, organisations can realign their go-to-market behaviours using f.a.c.t., a cloud based tool that refines & reinforces the right behaviours in the field (coaching). By capturing empirical data through observation and evidence, f.a.c.t helps organizations measure the quality of customer facing activity and identify performance gaps and/or best practice.