• Calendaring, shop communications, implementation, project management & workforce management.• Partner cross functionally with all departments to provide operational guidance on projects, run the business and be the voice of the Krispy Kremer!• Partner with department leaders to implement key strategic projects to improve the shop experience.

Created strategic plans to introduce and implement new concepts and programs across the Gopuff organization. • Lead and develop innovative internal communications strategies, clear narratives and tactics that engage operations frontline, corporate, and external stakeholders • Deliver strategic campaigns in partnership with the global operations vision & campaigns• Lead the development and execution of internal communication plans for new programs, policies, and changes through channels such as all hands, bi-weekly newsletters, etc. • Spot emerging topics and develop proactive plans to communicate with stakeholders• Earn trust, provide counsel and effectively communicate with a range of internal stakeholders, including business executives• Think and communicate clearly - formulate a clear point of view on complicated issues and create a concise and well-written narrative to express it • Build stakeholder relationships across businesses to establish a relevant news agenda • Manage content development for each line of business within global ops, partnering with international communication teams when needed

Oversaw Gopuff Kitchens across the SE region with a focus on growing the brand, developing district managers and working cross functional to bring the new the new vertical to life.• Successful opening of 20 Gopuff Kitchens within 6 months across the SE Region• Increased revenue significantly while improving all customer metrics• Ensure operations teams properly staff their sites to manage day-to-day operations• Ensure the overall customer experience delivered by each location meets GoPuff’s high expectations• Train and develop Kitchen Leaders & District Managers to ensure they are ready to take on larger roles• Work with central marketing teams to ensure local campaigns are properly staffed and executed• Review all site metrics and ensure action plans are put in place any time progress stalls• Represent their sites in planning meetings and other central activities• Develop, coordinate and execute local growth & marketing initiatives and manage local marketing budget• Collaborate with central category teams to develop plans around and onboard local products• Full P+L responsibility for a kitchen’s financial performance and achieving agreed budget

Create strategic plans for clients to find the perfect home in the Charlotte Market. While influencing and partnering with lenders and vendors to meet specific deadlines. • Successful completion of National, North Carolina, and South Carolina Real Estate Exam.• Attained a significant number of homes under contract within the first 120 days.• Creation of training programs for new and existing agents while mentoring new members of the team.

Oversaw 135 locations generating $220M revenue and supported 3K+ employees. Developed team of empowered leaders across a wide geographical area to drive operational success. Created 3-year strategic plan to significantly increase the number of stores. Worked with and supported many community organizations.• Created culture of development, growing leadership performance and implementing talent planning process to support the addition of 500 new employees per year.• Accomplished multiple years of double-digit comp and total growth, achieving top-line sales that exceeded $200M and maintained profit margin despite headwinds from increased rent and labor costs.• Achieved 12-point customer experience improvement with an approach to know every customer and improve store operations while analyzing competitors.• Engaged with store development leaders and assessed unique markets, developing and implementing strategy to open 15 - 20 new stores per year while deepening pipeline of future sites.• Evolved cross-functional leaders’ mindset by initiating a new distribution model to improve the employee and customer experience resulting in improved inventory and increased sales.

Oversaw 175 locations generating $150M revenue and supported several licensees. Focused on consulting across a wide geographical area to bring the brand to life within other brands. Managed 10 district managers responsible for collaborative relationships and creating business strategies to drive sales while ensuring brand strategy was aligned with corporate vision.• Partnered with licensee executive leadership (VP+), fostering understanding of business strategy and integrating Starbucks brand into their operations.• Supported employee development, driving transition of one employee to position in headquarters and promotion of another to regional director.• Attained double-digit comp performance through strong business partnerships with licensees and opened a record-breaking number (100) of new stores within 4 years.• Influenced company strategy by proposing introduction of consulting training for all leaders which generated stronger business partnerships and better adoption of company programs.

Oversaw department responsible for planning, development, testing, and implementing products, systems, and programs which included team of 4 direct reports and 50 employees.• Collaborated with senior leaders (SVP&COO) on a regular cadence to align on a structured rollout strategy which resulted in strong adoption for all new products, programs, and systems.• Achieved significant cost savings by influencing cross-functional leaders to change employee engagement program.

Administered planning, development, testing, and implementation of products, systems, and programs, including team of 10 employees. Programs included process improvement, food and beverage innovation, and pricing strategy.• Created strategic approach to attract top field talent for roles in Seattle while focusing on internal development, leading to promotion of one implementation project manager to manager.• Boosted employee engagement by persuading field leaders (VP) to take a hands-on approach with establishment of new programs.• Implemented new roles and routines to all 10K stores which required significant behavior change to all employees and long-term improvement to customer experience.