Michael Mckiernan Email & Phone Number

Walnut Creek, Ca, Us

I work directly with law enforcement and emergency response personnel – outfitting individuals and departments with uniforms, tactical/duty gear (holsters, flashlights, boots, tools, etc) and custom-fitted body armor.

San Jose, Ca, Us

Led the management of various leads, including SDR sets and personally sourced leads, to identify sales opportunities through direct prospecting and networking. Retained an in-depth knowledge of BILL's products and services, contributing to successful sales processes and revenue growth.

San Jose, Ca, Us

As an Inbound Account Executive at BILL, I specialized in serving small and medium-sized businesses, providing them with streamlined financial operations and automated payment workflows. I developed a strong ability to identify customer needs, address pain points, and close deals in a competitive market. My expertise in understanding the BILL product offering, industry trends, and the competitive landscape allowed me to effectively communicate the company’s value proposition and build lasting client relationships. Utilizing Salesforce, I managed pipelines, ensured data accuracy, and optimized sales processes, consistently exceeding performance targets, including daily activity goals and monthly quotas. I excelled at engaging inbound leads, generating opportunities through outbound outreach, and providing actionable feedback to drive continuous process improvement. My personal accomplishments included earning President’s Club honors across multiple years and receiving the company Values in Action Award.

San Jose, Ca, Us

Responsible for identifying and cultivating potential business opportunities for the SMB Direct Sales org through lead qualification.

San Jose, Ca, Us

In my role as a Customer Success Representative at BILL, I provided day-to-day support to small business customers via live chat, email, and phone, ensuring satisfaction through the consistent application of BILL’s service standards. I managed multiple simultaneous inquiries, offering accurate, timely solutions while performing both basic and advanced troubleshooting to resolve customer issues. My responsibilities included documenting customer feedback, championing new feature requests, and participating in quality assurance testing for site and product updates.Notable achievements included being the first-ever direct hire for the Customer Support team, maintaining an exceptional 99% average CSAT rating throughout my tenure, and earning the distinction of being the first Customer Support Representative promoted to the Direct Sales team.

New Hope, Pennsylvania, Us

In the role of Content Review & Customer Support Specialist at The Meet Group, I was responsible for reviewing and moderating user-generated content across the MeetMe website and mobile apps, ensuring compliance with community standards and safety protocols. I addressed reported content by responding, deleting, or escalating as needed, including working directly with local law enforcement on high-risk or exigent situations. My work involved creating detailed reports for escalated cases, moderating online forums, and providing customer service to MeetMe members. This role required a strong focus on user safety, efficient problem-solving, and clear communication with both customers and external stakeholders.

Grapevine, Texas, Us

In my role as a Senior Game Advisor at GameStop, I served as a keyholder, assisting the store leadership team in overseeing daily operations and ensuring exceptional customer service. I provided knowledgeable and enthusiastic support to customers in person and over the phone, helping with product selection, purchases, and returns. My responsibilities included supervising part-time staff, managing store merchandising and inventory, and contributing to loss prevention efforts. Additionally, I handled financial tasks such as reconciling daily business transactions and ensuring the accurate completion of closeout paperwork.A key highlight of my tenure was receiving the PowerPlay Customer Experience Award, recognizing my dedication to delivering outstanding customer service.

Doylestown, Pa, Us

As Store Manager at MacOutfitters, I was responsible for shaping and leading the sales, service, B2B, and training teams to drive store performance and deliver exceptional customer experiences. I managed multiple departments, including Retail Sales, B2B, Service/Support, Customer Training, and Purchasing, each with unique goals and metrics. My duties included overseeing daily operations such as opening and closing the store, settling cash drawers, making nightly deposits, and analyzing sales reports. I also played a key role in onboarding and training new retail sales associates, ensuring they were equipped to meet performance expectations.I developed and implemented new instructional class offerings and a one-on-one private training initiative, creating all related teaching aids. As the primary instructor for professional and business-level customer training, I used my expertise, including Apple Sales Professional training, to assist customers in finding the best Apple solutions for their needs. By building trust with customers, I ensured repeat business while offering expert technical assistance in person, over the phone, and via email. During my tenure, the store earned the “Best of Bucks County” award multiple times, reflecting the high level of service and performance achieved.

Us

As an Entertainment Product Specialist at Circuit City, I specialized in audio/video solutions, including TVs, home audio, and home theater systems, ensuring customers received the best A/V solutions tailored to their needs. I worked closely with a dedicated team of retail salespeople, fostering a friendly and knowledgeable environment for shoppers. I was trained to match customers with the ideal products and consistently met or exceeded sales goals through effective product promotion and customer engagement.A key highlight of my tenure was being named 3rd in Overall Attach Rate for the district in Q3 2005, reflecting my ability to drive sales and provide exceptional service.

Associates Degree Of Specialized Technology, Visual Communications

Diploma, Graphic Web Design