Michael Mcnicholl Email & Phone Number

Select responsibilities / accomplishments:Program Managed a transformation of TransUnion’s Product Lifecycle and PorPolio Management practices to improve product delivery effectiveness and efficiency across Product Management and Technology functionsCentralized and transformed global product operations (direct management of 150+ resources) into a DevOps Center of ExcellenceLead a transformation of Neustar’s product development methodology, utilizing a combination of Pragmatic Marketing, SiriusDecisions and Scaled Agile FrameworkLead an “office of” function for multiple CIOs and CTOs, inclusive of: annual and multi-year plans for multiple business units; budget planning; and establishing/managing operating cadence (ops reviews, KPIs/OKRs, etc)Developed and lead an expense reduction program which achieved $45M+ in annual run rate expense savings (> 25% overall reduction in spend) across the CTO organizationDeveloped and lead commercial Service Portfolio and SLA reporting solutions, which established alignment across service development, delivery, and supportDeveloped and lead an Enterprise Program Management practice/organizationDirected M&A activities for CTO organization, driving successful integrations of up to five concurrent acquisitionsDeveloped offshore contract labor supplier management practiceLead the design, development, and implementation of an enterprise asset management practice to secure $60M+ in corporate assetsDeveloped a metrics and management reporting practice to support a (300+ person) TechnologyorganizationLead the deployment of COBIT, ITIL, and DevOps best-practice methodologies and tools across the Technology organization to improve commercial delivery and opera-ons processesLead a 24x7 Network Operations Center and drove a pivot from a tier1 dispatch-only role to providing full-service restoration and maintenance services

Developed and managed the Service Delivery and Operations organization, which included organizational and practice management of: project management; commercial wireless data service performance monitoring and problem management; engineering standards and practices; data network security policy management; and disaster recovery/business continuity program administration.Developed and managed the Commercial Data Systems organization, which included: budget management; system capacity monitoring; system growth engineering; system operations management; system and service performance management; and data center facility planning.Developed a Systems Development & Management organization, responsible for operational tool development, deployment and support for the cellular engineering division

Participated on several information technology development, deployment, and support projects. Responsibilities included: system design, development, and implementation; project management; staff recruiting; client relationship management; and on-going pursuit of new and follow-up business.

Responsible for the design, development, implementation, and operational support of all systems in the clinical and anatomic pathology laboratories. These systems serviced over one hundred and fifty laboratory professionals, physicians and medical students from the University of Medicine and Dentistry of New Jersey (UMDNJ).