I am a proven analytical and creative guest experience and education programs manager who has created and developed innovative guest products and events including camp programs, school programs, VIP tours and animal interactions.I pride myself on cultivating great teams and have hired, trained, coached, mentored, and evaluated staff of 80+ team members.For several years I have overseen the accreditation process and adherence to both American Camp Association (ACA) national standards for both resident and day camps, as well as San Diego County Department of Environmental Health's similar standards, achieving 100% success rate.I have partnered on department reorganization strategy and played an integral role in the development of new department labor grids, which resulted in labor savings of 2,000 hours per year.
Listed skills include Public Speaking, Program Evaluation, Coaching, Employee Training, and 1 others.