Mike Mihalko Email & Phone Number

Johnson City, New York, United States

● Led team of three Program Analysts tasked with oversight of business functions and program compliance initiatives, ensuring adherence to regulatory standards and developing audit-proof processes to mitigate risks

Johnson City, New York

● Analyzed billing data and compiled reports for multiple programs to ensure compliance with Medicaid regulations and prevent fraud which yielded positive audit reports ● Streamlined referral process for new clients with Lean methodologies and enhanced the integrity of new client database by ensuring accuracy of data and fixing inconsistencies which resulted in reduction of cycle time

Binghamton, New York

● Meet with clients to coordinate all aspects of service plans to assist residents of five New York State counties with developmental disabilities in achieving a better quality of life and gaining independence which resulted in 150% program growth● Maintain, review and submit billing documents as required by Medicaid to ensure program compliance with government regulations and prevent fraud which resulted in positive audit reports● Train new staff on the appropriate laws and regulations required by the Office for People with Developmental Disabilities related to working with this unique population to assist Human Resource Department and reduce lead time for staff hiring process

Binghamton, Ny

● Consulting for businesses and organizations to establish or reevaluate their social media presence. Coach and counsel clients in managing their online presence with hands on services and training.● Developed marketing strategies to best promote clients online through social media, increase their advertising reach, and gain exposure to potential customers. Record relevant statistics to determine the overall effectiveness of plan and modify strategy to produce desired outcome.

Binghamton And Johnson City, New York

Patrolled and monitored two 400+ room hospital facilities and other premises to detect and prevent physical threats to staff, visitors and patients by ensuring security procedure adherence and acting as an immediate emergency point of contact for while maintaining a friendly professional attitude when interacting with staff and diverse groups of visitors. Worked with little supervision.

Binghamton, New York

• Communicated Binghamton University’s academics, student life and research through information sessions and campus tours to educate prospective students about unique opportunities at Binghamton• Consulted with student leadership team to plan summer schedule, train and evaluate tour guide staff, collect performance feedback and revise program policies to improve the admission experience for 11,500 guests• Coordinated 28 Group Tour visits for 788 guests by fielding requests, communicating with staff and scheduling tour guides in order to increase campus visits and promote higher education

● Developed the interpretation and method of dissemination for the current state of pastoral care areas within the Diocese from existing data gathered by the Diocesan staff.● Developed PowerPoint presentation, “View from 20,000 Feet” which was approved by Church leaders and Bishop to be featured on Diocesan webpage as a guide for parishioners to upcoming changes to the Diocese.

Johnson City, New York

• Organized store merchandise and inventory to make products more accessible to staff and customers• Interacted with customers in a friendly and professional manner by displaying knowledge of products • Engaged customers through redesign of store social media presence on Facebook resulting in over 100 new ‘Likes’ • Oversaw timely completion of store layout planner and sale changes to advertise target items

Binghamton, New York

• Maintained a clean environment and prepared Mass for weekday and weekend services• Managed the upkeep of two acre property by performing landscaping services to establish aesthetic environment• Prepared Church for daily Mass during holy season to boost devotion and observance

Master Of Business Administration - Mba, Management Information Systems, General, 3.77/4.0

Bachelor’S Degree, Business Administration And Management, 3.64/4.0

Activities and Societies: Liberty in North Korea, Enactus, Conversation Pairs• Led Binghamton Rescue Team in campaigns to raise awareness.

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities, 3.84/4.0

Activities and Societies: LingoNetDean’s List: Fall 2011, Spring 2012 President’s List: Fall 2012, Spring 2013 Phi Theta Kappa Honor Society