Mike Mikiska Email & Phone Number

Taking some much needed time off to spend with family and decide on my next challenge.

Seattle, Wa

Advise and guide senior business leaders on high-level planning and digital transformation including frameworks for strategic roadmaps and execution to effectively achieve business imperatives. Frequently step in to turn around failing initiatives and meet goals, provide recommendations, realign priorities, and lead successful execution of critical initiatives.● Defined and executed key elements of a digital customer experience roadmap including Enterprise Content Management and critical cloud deployments.● Delivered SAP, Azure and Amazon Web Services solutions to improve operations, enhance sales & marketing capabilities to increase actionable insight and significantly improve demand-to-order throughput.● Designed solution architecture for hosted and on premise implementations addressing issues in Customer Experience (UX, CRM, CEM), Big Data / Analytics, Sales & Marketing, and Finance.

Everett, Wa

Responsible for end-to-end planning, design, implementation and adoption of CRM, ERP and Product Development systems to support Funko business groups. Led a team of matrixed and direct reports accountable for all aspects of enhancing and ongoing maintenance of existing systems while planning and implementing next generation CRM, ERP and PDIS solutions.● Defined and documented enterprise class end-to-end processes and requirements for CRM, ERP and Product Development at Funko.● Developed and executed a CRM / ERP solution evaluation framework for software and systems integrator selection, including robust evaluations of SAP, Oracle, Dynamics 365 and Salesforce.com.● Led transformational customer centric changes for fulfillment and account management capabilities, enabling a better overall customer experience through Dynamics 365 for Sales and improving operations through Dynamics Navision and Dynamics 365 for Operations.

Spokane, Wa

Recruited by bank President to resolve critical information flow issues. Led development and initiated implementation of comprehensive end-to-end roadmap outlining multi-million-dollar multi-year rollout designed to effectively consolidate, restructure, integrate, and secure core data to maximize its value and position the bank for optimal growth.● Directed Enterprise Information Management team and initiatives including Enterprise Governance, Data Classification, Information Security and appropriate compliance and regulatory needs.● Drove Customer UX and CRM initiatives, evaluating Oracle, Salesforce.com and Microsoft Dynamics; analyzed and implemented on premise and Amazon/Azure cloud-based solutions.● Spearheaded Information Management team initiatives including Data Governance and Master Data Management, producing enterprise-wide operational framework that continues to be used for planning and delivery.

Redmond, Washington

Delivered strategic business solutions to OEM Marketing, Partner Program, Direct Sales and other internal customers with end-to-end accountability for $43M+ portfolio; provided strong leadership for multi-tiered organization with 150+ direct and matrixed resources developing world-class solutions that achieved or exceeded targeted business objectives.● Nominated and appointed year-over-year by other Senior Leaders to be on the Microsoft Senior Leadership Bench - only 1% of the company across all levels are selected for this program.● Captured year-over-year cost of goods sold (COGS) reduction of $13M while eliminating top 3 challenges for partner self-service by championing deployment of a digital distribution solution.● Partnered with senior executives enterprise-wide on developing and driving a multi-year IT and operations capability roadmap aligned with strategic goals to support an evolving business.● Established and enabled governance and planning for partner and sales areas, IT Operations, Engineering, and Solution Management; focused on continually improving key areas of operational excellence, technical excellence & business value.● Streamlined operations and eliminated geographic and organization seams by integrating onshore, offshore and outsourced processes within overall organization.● Consistently attracted, built and led high-performance teams; received numerous employee satisfaction awards on annual organizational health index.● Reduced field costs by 30% and support incidents by 10% with deployment of new online Microsoft Partner portal that supported targeted audience and media interactions.● Optimized business agility of partner channel resulting in increased peak usage availability, improvement in partner experience, and higher satisfaction while realizing significant costs savings.

Kirkland, Wa

Provided strategic guidance to executives on customer experience and infrastructure initiatives; managed teams and successfully delivered ERP, IVR & online property initiatives for clients while meeting business cost savings objectives.

San Mateo, Ca

Developed strategic CRM solutions and partnerships primarily for Fortune 500 accounts and large enterprise implementations including Nike, Alaska Airlines, T-Mobile, Microsoft and Washington Mutual.