Michael Moellers Email & Phone Number

Ancaster, ON

• Provide onsite technical support for clients on all software and hardware related issues.
• Upgrade desktops and servers with current Windows operating systems.
• Mitigated client exposure from virus and malware attacks.
• Work with various vendors while troubleshooting client software/hardware problems.

Burlington, Ontario

• Responsible for operation of the IT infrastructure by implementing and maintaining proactive monitoring of “back end” operations and effective troubleshooting.
• Act as a resource to the Central Admin Leadership team to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
• Assume lead role on all matters related to local and wide area network administration, server administration and telephony environment.
• Ensure timely and appropriate user support (staff and clients) by scheduling tasks for IT staff.
• Generate an agenda for weekly IT Team meetings.
• Liaise with the IT staff and the Controller to recommend and implement IT policies and procedures.

Burlington, Ontario

• Maintain and troubleshoot computers and related equipment for all Centre programs and projects
• Liaise with external marketing company and Centre Communications Department and assist with web page development when required
• Liaise with 3rd party vendors when required to assist with network/server modifications
• Diagnose hardware and software problems and provide recommendations for upgrades to computers and related equipment
• Identify client support requirements and ensure team efforts are focused on providing end users with hardware and software support with appropriate company standard equipment
• Install software and computer upgrades and workstation printing functionality

Oakville, Ontario

• Serviced small networks with 5 to 50 computers and 1 or 2 servers.
• Configured secure hardware and software solutions for remote users.
• Maintained stringent data recovery.
• Provided consulting on all hardware and software purchases.
• Coordinated customer’s domain and email needs with hosting services.
• Worked with proprietary software tech support in resolving problems.

Hamilton, Ontario

• Serviced single server networks with 5 to 25 computers.
• Facilitated new sales and upgrades on equipment.
• Handled all customer inquiries and appointment scheduling.
• Worked with dental suppliers on linking various proprietary hardware and software to the computers and network.

Burlington, Ontario

• Supervised up to 15 level 2 technicians.
• Handled all level 2 technicians’ escalated calls.
• Resolved technical issues with onsite installers.
• Coordinated customer issues with onsite support.
• Maintained keen knowledge of all upgrades and service disruptions.

Information Technology, Certificate

Sharepoint Foundation 2013 - Site Owner

Information Technology, Mcse Certification

Implementing and Supporting Microsoft Windows NT Workstation 4.0 Implementing and Supporting Microsoft Windows NT Server 4.0 Implementing.

Information Technology

Internet Power Solutions Implementation Workshop Internet Power Solutions Marketing Workshop

Information Technology

Introductory Course to Lotus 123