Mike Morales Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

At Life Forge, we provide bespoke coaching for dads and men in mid-life transitions, fostering personal growth, spiritual formation, and leadership. Guiding men on their journey to find balance and purpose through life's challenges. A 501(c)3 non-profit coaching ministry

Century City

Supported CAA’s integration of ICM Partners and Brand Management agencies. Primarily focused on Infrastructure projects involving network & WIFI integration, Video Conferencing, & ServiceNow Development.conferencing, global remote conversions.-Established weekly Gemba sessions to improve cross team collaboration and improve project focus and resource allocation-Crafted ServiceNow Advisory board and implemented agile development approach and sprint cadence.

Alhambra, California, United States

Professor of Information Systems & Project Management for MBA program. Conducted hybrid / online classes using Canvas LMS. Demonstrated ability to effectively manage course content and student engagement through LMS.

2020 - 2022Championed the architecting and implementing of IT governance model restructuring. Led the implementation of ServiceNow’s Idea, Demand & Resource Management services within an educational setting. • Rolled out Operational Resource Management in ServiceNow• Program lead for Idea / Demand Management Process Improvement initiative.

Beverly Hills, California, United States

Project Management for Global Infrastructure Projects.• Established application portfolio requirements and project scope definition process.• Hybrid waterfall / agile development environment.• Quickly established $200K monthly savings for hybrid cloud storage recovery.• Directed migration of SQL 2008 to SQL 2016 for 30+ applications within WME Connect program including applications for TV Scripted, Personal Appearances, Client Bookings, etc.

Universal City, Ca

Main point of contact and project lead between various technology and business groups within NBCU. Team leader with 6 direct reports. • Represented and communicated strategies, services, and capabilities to different business groups while managing important projects• Oversaw the IT side of planning and construction for a major theme park attraction at Universal Studios Hollywood• Worked closely with leaders in various business groups to understand their needs and form strategies• Conducted assessments of our own practices, looked at what competitors were• doing, and researched trends in the wider industry• Led multiple projects to integrate newly acquired businesses into our existing structures.

Austin, Texas Metropolitan Area

Launched and managed a large-scale project to streamline AMD’s global IT service tools and processes using the ServiceNow platform. Oversaw the entire project cycle, including creating the project plan, budget, schedule, and key milestones. Kept track of and updated project plans as necessary.Organized workshops to improve processes related to managing incidents, changes, and knowledge, using principles from LEAN methodology.

Round Rock, Texas, United States

Customer facing Program Manager for multi-million dollar service delivery engagements with an emphasis on delivering the technology infrastructure for Public, Healthcare and Education sectors. Strong emphasis on vendor & partner management to execute contract deliverables.• Successfully established and implemented project and financial controls for a $27 million PCLifecycle program through strong project leadership skills.• Managed a $9 million revenue stream and deployed a record number of 6,000 PCs per month for theVeteran’s Administration while limiting services spend to $5.6 million annually.• Achieved anticipated contract margins ahead of schedule by solid vendor management & cost control.• Increased profit margins and customer satisfaction by aggressive review of service contracts which mitigated risk, cost & timeline issues

Cypress, California, United States

2004 - 2006On-site client liaison for multi-million dollar outsourcing engagement. ITIL based service management structure. Responsible as the primary point of escalation for systemic issues and risks encountered within the outsourcing engagement. Program areas included: Oracle DB Admin, Unix & Intel Server Admin, Intel Server Consolidation, Active Directory Implementation, Service Desk, Electronic Software Distribution and PC Break-Fix Support.• Provided guidance and direction for various support / deployment towers to successfully achieve SLAobjectives.• Successfully planned and delivered key customer initiatives by providing high-level project management and leadership

Juris Doctor

Mdp, Management Development Program - Business

Conservatory, Improv & Sketch Comedy

Alumni, Improv & Sketch Comedy

Activities and Societies: Long Form Improvisation, Advanced Scene Work, , Advance Forms & Harold, Sketch

Alumni, Improv Comedy

Activities and Societies: Long Form Improvisation

Producers Program - School Of Theater, Film, Tv

Licensed Minister