Managing and motivating a team of salespeople to meet sales targets, maintain high levels of customer service, and continuously improve their performance.Providing regular training programs to ensure sales staff are knowledgeable about the vehicles, financing options, and sales techniques, as well as keeping them updated on the latest automotive trends.Tracking individual and team sales performance, analyzing data to identify areas for improvement, and implementing strategies to increase sales volume and customer satisfaction.Overseeing customer interactions, ensuring follow-up on leads, and maintaining strong customer relationships through personalized service and communication, enhancing customer retention and loyalty.

• Recorded a strong track record of operational success and revenue growth through strategic planning, process improvements, and effective team leadership in the automotive and recreation sectors.• Successfully developed and scaled specialty finance programs, enhancing customer accessibility and driving increased sales and market reach.• Streamlined client management practices to improve service efficiency, resulting in stronger client relationships and higher levels of customer satisfaction.• Selected by Toyota Canada to partner with the prestigious Disney Institute, contributing to the design of nationwide service standards that emphasize exceptional customer experiences.• Consistently focused on elevating customer experiences and driving organizational success, creating a customer-centric culture recognized at both regional and national levels.

• Reimagined financing options for Endeavour Auto Group’s clients across Eastern Canada, tailoring programs to meet diverse customer needs and driving significant sales growth.• Developed and implemented comprehensive sales training programs for dealership teams, enhancing product knowledge, customer engagement, and closing efficiency.• Honored twice with Endeavour’s Excellence Award, recognizing outstanding contributions to sales performance, client satisfaction, and operational improvements.• As a full partner, played a critical role in shaping the group’s strategic vision and fostering a culture of high standards and continuous improvement across all locations.

• Effectively led and inspired a sales team, fostering a high-performance culture through clear communication, goal-setting, and ongoing support.• Streamlined scheduling processes to optimize staff availability, ensuring peak coverage during high-traffic periods and improving overall dealership efficiency.• Designed and delivered targeted sales training programs focused on customer engagement, product expertise, and sales techniques, leading to improved team performance and client satisfaction.• Established and tracked key performance metrics, providing regular feedback and coaching to ensure consistent goal achievement and continuous growth within the team.