Mike Mortell Email & Phone Number

Vancouver, British Columbia, Canada

The Information Management Analyst reports to the Manager of Data Management and is the support role for Information Management administration across the organization, including document archival, disposal, and other retention policy procedures. This position will provide support and maintenance of our Information Management System, review organizational.

Vancouver, British Columbia, Canada

The IT Support Specialist is responsible for providing prompt, courteous and effective technical support to Doctors of BC staff and members of the organization. The IT Support Specialist has good technical knowledge of computers, networks, peripherals, and audio-visual equipment and is able to communicate effectively to understand the problem and explain.

Ongoing contribution to early childhood education program.

Vancouver, BC

• Head of Executive Board
• Managing vision and mission for charity and non-profit established in 1966
• Oversight of organizational finances and operations

Burnaby, British Columbia, Canada

• As a Genius, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I quickly diagnose product issues on the spot, explaining situations with patience and empathy. After.
• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.
• Aptitude for acquiring skills in technical repairs and an eagerness to learn.
• Excellent time management skills and can make decisions quickly.

Burnaby, British Columbia, Canada

Working alongside the Support Experience Manager, I developed strategies to increase Genius Bar session availability, reduce customer wait times, and meet customer demand. I made sure that all services and repairs align with established procedures, and that Geniuses stay in sync with all AppleCare policies and procedures. I delivered feedback to Geniuses.

Burnaby, British Columbia, Canada

Supported technical training, certification and on-going mentorship of Genius Bar team

Lower Mainland, BC

Selected from hundreds of internal applicants for a career experience: project planning, group facilitation, and strategic development. Required travel for orientation.

Burnaby, BC

Apple Certified Mobile Technician equipped for iPhone, iPad and iPod service. Responsible for customer training in all Apple software.

Vancouver, BC

Knowledgable, friendly sales addressing the needs of the customer with a personalized solution.

• Performed tree stock regeneration surveys on Vancouver Island in coastal, mountainous cut-blocks
• Used safe work practices to prevent harm to self and others in hazardous work situations
• Operation of standard transmission 4X4 vehicle on logging roads, sometimes during active harvest operations
• Creation of tree stock reports from collected data and recommendation of prescribed treatments for cut- blocks based on data interpretation
• Operation of 2-way radio communication with co-workers / log truckers / main office / watercraft / helicopter
• Received training for and demonstrated good surveying techniques, wildfire suppression techniques, bear- awareness, forestry worker slips and falls prevention, safe boating, importance of Hi-Viz, advanced driving for.

• Provided complete and appropriate Apple solutions for every customer in a high-traffic environment, regardless of the potential revenue they represented
• Translated technical information to non-technical customers
• Executed transactions at the register and with the EasyPay mobile register system
• One-on-one ProCare hour-long tutorial sessions with beginning users
• Performing simple back-of-house notebook and desktop computer repairs and upgrades
• Customer service