Michael Munley Email & Phone Number

Monroe, North Carolinas

● Operate a specialized beekeeping enterprise focusing on the cultivation and production of exquisite wildflower honey, emphasizing natural and sustainable practices in the honey-making process.● Obtained Master Beekeeper Certification from Cornell University in 2022.

Charlotte, North Carolina Area

● Offer solutions by retailing and expertly installing state-of-the-art security surveillance systems tailored to the unique needs of small businesses, ensuring protection and peace of mind.● Cater to the distinctive requirements of preschools and other small businesses.

Charlotte, North Carolina, United States

● Founded and led a contract manufacturing firm dedicated to servicing the Carolinas, providing tailored manufacturing solutions designed to meet the diverse needs/specifications of local businesses.

Charlotte, Nc

● Oversaw Profit and Loss (P&L) for a 9-state region, managing services for a customer base of 6.5M individuals and a workforce of 12,500 employees while driving $7B in revenue.● Spearheaded and directed a transformative initiative consolidating 13 divisions spread across 3 regions into a unified East Coast operating unit, bolstering customer satisfaction and expense reduction.● Identified and assembled a proficient senior leadership team, strategically restructuring core departments such as Sales, Marketing, Technical Service, and Customer Service.● Established Centers of Excellence in Sales, Retention, and Customer Care, resulting in significant operational cost reductions while optimizing service quality and customer experience.● Innovated and executed measures to reduce installation and service appointment windows from hours to a 1-hour timeline, enhancing convenience and satisfaction for customers across the region.● Formulated and led an executive team that achieved unparalleled performance within Time Warner, setting records for revenue growth, substantial product additions, and market penetration.

Charlotte, Nc

● Spearheaded the foundational groundwork for a consolidation initiative in the Eastern United States, managing a capital budget of $400M, laying the groundwork for enhanced efficiency and growth.● Directed efforts towards bolstering proficiency in installing, maintaining, upgrading, and delivering top-tier customer service across 5 previously disparate operating areas, ensuring streamlined operations and consistent service quality.● Orchestrated the successful consolidation of 8 call centers, managing an annual call volume of 21.7M, into 4 centers while maintaining service levels and optimizing resource allocation.● Drove a 40% enhancement in the resolution of Technical Service calls on the same day, improving response times and customer satisfaction through efficient troubleshooting and service delivery.● Achieved an 11% reduction in repeat service calls, showcasing a substantial improvement in service quality, issue resolution, and customer satisfaction metrics.

Charlotte, Nc

● Selected to lead the pivotal turnaround of a substantial independent operating company within Time Warner Cable, leveraging strategic initiatives to drive operational improvement and growth.● Oversaw a $500M Profit and Loss (P&L) portfolio and managed a capital budget of $135M, leading a workforce of 800 employees and serving 420,000 customers.● Recruited and nurtured a high-caliber leadership team, fostering a culture of excellence and collaboration to drive organizational success.● Transformed the division from the lowest 25% to achieving the highest 25% in top-line revenue growth, elevating it to a top 5 ranking within Time Warner Cable for year-over-year cash flow growth.● Led a second division to achieve the "Most Improved Division" award, recognized for exceptional financial performance, enhanced customer satisfaction, and elevated employee morale.

Minneapolis, Mn

● Directed an independent operating company with a substantial Profit and Loss (P&L) totaling $235M, catering to the needs of a diverse customer base comprising 200,000 clients.● Spearheaded a comprehensive overhaul of Customer Service, orchestrating a remarkable transformation from ranking last in the company to achieving a position among the top 5.● Drove year-over-year double-digit growth, strategically positioning the Division for an optimal sale price, ensuring maximum value for the enterprise.● Established and grew the enterprise's Diversity Counsel, championing diversity and inclusivity initiatives while fostering an environment of equality and representation within the organization.● Led the Division to secure the "Most Improved Division" award, highlighting a commitment to success.

Syracuse, Ny

● Oversaw daily operations of the Call Center, Sales, and Technical divisions, ensuring cohesive collaboration and optimal performance across key operational areas.● Developed a structured leadership team and led the successful launch of commercial high-speed data services, revolutionizing businesses across central New York.● Cultivated a high-performing Call Center team that consistently outperformed industry benchmarks, propelling Time Warner Cable to the forefront in performance metrics and customer satisfaction.● Structured a world-class team and orchestrated one of Road Runner's most successful high-speed data service launches, demonstrating adept leadership in achieving market penetration.● Spearheaded the successful launch of commercial high-speed data services tailored for businesses across Central New York, introducing cutting-edge connectivity solutions.● Established an Underwriters' Laboratory certified Central Station for Home and Commercial Security Operations, setting high standards for safety and reliability in security services.