Mike Munro Email & Phone Number

The Client Services Director (CSD) is a leadership role of strategic importance to the future success of Socitm Advisory (SA). The CSD will act as a senior advisor to a portfolio of SAs largest clients, overseeing successful programmes across all SAs service offerings. Responsibilities include;• developing the service line tool kits and the ‘Socitm Way’.• managing delivery teams across a portfolio of clients• driving growth and retention across all accounts• building long lasting and meaningful client relationships

Socitm is the professional network for digital leaders in the transformation of public services. We are the membership association for these professionals and currently represent over 700 public and private sector organisations. We offer a wide range of member benefits, undertake industry recognised research, run national and regional conferences and provide advisory services through our Socitm Advisory business. We have represented our members, led on digital and ICT thought leadership, successfully delivered transformation programmes and engaged with national government for decades. Socitm Advisory is well established within the public sector as a consulting organisation with strength in the:• effective use of technology• achievement of benefits through business process change and transformation• development of digital strategies• review of commercial frameworks to provide efficiency savings• delivery of programme resourceSince inception, Socitm Advisory has undertaken over 1,000 projects delivered through our permanent bench of consultants. Programmes range from ICT review, strategy/TOM design and technical consultancy to business transformation of major service areas and complex commercial review. Our traditional footprint is within the local government arena, but we have delivered programmes in government, ‘blue light’, health and third sectors.Recent engagements have included ERP business case development at: London Borough of Enfield, Norfolk County Council. Procurement support at: Birmingham City Council.

Supporting the growth of the Oracle practice within Fujitsu's Business Application Services. Responsible for developing and maximising the business opportunities across vertical industries, public and private sector. In addition, responsibilities as a result of Fujitsu EMEIA embarking on a transformation program to underpin the strategic direction set out by the Head of EMEIA, a role as the Business Application Services Solution Architect. The role was to identify and define interfaces/integration and dependencies between various business systems across the EMEIA business lines. The deliverable being a Technical Architecture Document.More recently recognised as a Fujitsu Oracle (Fusion) HCM Cloud Service SME, demonstrated by recently (2016) achieved specialisations and completing Oracle HCM Cloud implementation and consulting skills training. Involved with driving the development of Fujitsu Oracle HCM Cloud implementation, deployment approach and Cloud wrapper service offerings.

Derby, United Kingdom

Role at Inoapps was that of an Oracle Technical Service Delivery Manager. Responsibilities included;• Working for the Hosting & Managed Services division delivery service delivery management, including creation and delivery of monthly service review reports to several private sector customers.• Ensuring SLA’s are met, escalations are managed and customer relationships developed.• All customers using Oracle applications (R12) and technologies.

Bedford

DHL Supply Chain (DSC) Finance and HR organization are in the process of undergoing significant transformation programmes in support of their business strategies. The core transaction processing is supported (to differing degrees) by three instances of Oracle e-Business Suite (Rel 11.5.10). An R12 Oracle project is in track to build towards a single version of the truth. This will be a fundamental enabler to the sustained improvement in business performance by providing uniform high quality management information and transparency across the division.Role at DHL (Supply Chain) was the Oracle Payroll Interim Solution – Project Manager supporting the customers (DHL Supply Chain) programme and project leadership in all activities for a successful implementation and deployment of a global Oracle application R12 single instance solution into UK&I. Responsibilities included;• The provision of experienced management of both third party (prime) implementation partners, payroll providers and supporting internal DHL Supply Chain Program Management.

Uk

HP Enterprise Services was transforming its delivery to an Industrialized Delivery System (IDS) to significantly enhance how they deliver services to their clients. Simply stated, the HP Industrialized Delivery System(IDS) is a delivery model that builds on existing Centers of Excellence (CoE), enabling industrialized delivery capabilities through a Global Delivery Network called IDS Centers. Each of these centers leverages a Production System that promotes the use of industry standards. These processes are run and delivered by a Global Workforce that continuously collaborates through Experience Management .ES EMEA Oracle IDS Transformation Leader with 100% focus on accelerating IDS and the related components across the region within the HP Oracle Service Line.

United Kingdom

- Responsible for the development and management of an EMEA Oracle e-Business practice resource pool. Consisting of delivery, client facing consultants, application support consultants and 3rd Parties.- Key to implementing a significant growth agenda for the practice and developing strategies to meet unprecedented demand for Oracle e-Business expertise and SME’s- Instrumental in developing and exploiting Best shore opportunities- Go to market IC development- Business development qualifications and pursuit and solution architecting- Programme and project delivery responsibilities within Oracle application and technologies- ERP solution architect roles through new business opportunities and through to successful delivery - Fixed price and T&M estimating- Achieving a consistent ~90% practice utilization- Successful execution of EDS/HP aggressive integration initiatives, e.g.; > Work force optimizations > Cost saving initiatives > Operating improvements

Uk

In parallel with ES EMEA Oracle IDS Transformation Leader responsibilities, also the designated leader of the Oracle UK&I Application Services Delivery capability which consisted of Oracle Application and Technology support and service delivery into HP’s public sector accounts.

Uk Based

Transitioned into the global HP Oracle service line as the capability leader of the Oracle Tech/Fusion EMEA group. This broadened exposure to Oracle reference architecture, e.g. Fusion Applications, Fusion Middleware etc.

Varios

Responsibilities included (but not limited to):- Lead Oracle Training Administration (OTA) and Self Service (workflow) Functional Consultant- Core Oracle HR (now HCM) and Self Service Functional ConsultantDelivering to various private and public sector customers across the UK using Oracle AIM methodologies (now OUM).