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@verizonwireless.com
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5 phones found area 908, 703, 540, and 917
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Mike Munsey is listed as Customer Success | Digital Transformation Executive - Customer Experience & Growth | Executive Leadership at Ozmo, based in Greater Roanoke Area, United States, United States. AeroLeads shows a work email signal at verizonwireless.com, phone signal with area code 908, 703, 540, 917, and a matched LinkedIn profile for Mike Munsey.
Mike Munsey previously worked as Vice President of Customer Success at Ozmo and Executive Director of Customer Experience – Verizon Consumer Group at Verizon. Mike Munsey holds Bs, Mechanical Engineering from Virginia Tech.
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AeroLeads found 1 current-domain work email signal for Mike Munsey. Compare company email patterns before reaching out.
I’m a driven and accomplished leader with expertise in the digital, customer experience, and growth domains, providing solid leadership and revenue growth in dynamic, fast-paced, competitive environments. I’m capable of leading a vast array of strategic business responsibilities, as well as general business operations and improvements in client service and support. I have a proven track record growing and developing top individual talent and teams, building the skill sets necessary to deliver results under all circumstances. Credited with building strong relationships, recognizing individual strengths, and continually improving capabilities through independent learning. Skilled in identifying trends that serve as the foundation for the development of long-term strategic roadmaps. Adept at applying innovative digital and AI strategies that enable sustained growth, elevated brand awareness, and improved customer acquisition and engagement.Areas of Expertise:Executive Leadership | Strategic Planning and Execution | Digital Growth and Marketing | Business Intelligence and Data Analytics | Budgeting and Forecasting | Strategic Partnerships | Revenue Growth | B2B and B2C Sales Top Producer | Relationship Management | Cost Containment | Fortune 20 Experience | Strategic ConsultingI currently lead the Customer Success team at Ozmo, a technology company dedicated to revolutionizing customer support for large enterprises. Our solutions are designed to solve customer support challenges at scale, empowering organizations to deliver best-in-class experiences. Collaborating closely with our customers, we tackle complex challenges, drive measurable improvements in key performance metrics and transform the support experience. By building strategic partnerships, we ensure that our customers can provide consistent, reliable answers for every interaction, setting a new standard for excellence in support. During my tenure at Verizon, I had a demonstrated record of success and achievement at this Fortune 20 telecommunications corporation, marked by a series of promotions to positions of increased influence, authority, and accountability. Valued as a top contributor capable of building individuals into top performers. Served as executive sponsor of strategic, enterprise-wide initiatives: CX as a Practice, Product Model and Agile teams, Digital Transformation, Real-time Marketing. Also served as an executive champion of WOW, Verizon Women’s Leadership development program.
Listed skills include Telecommunications, Strategy, Management, Program Management, and 44 others.
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Blacksburg, Virginia, US
I currently lead the Customer Success team at Ozmo. Collaborating closely with our customers, we tackle complex challenges, drive measurable improvements in key performance metrics and transform the support experience. By building strategic partnerships, we ensure that our customers can provide consistent, reliable answers for every interaction, setting a.
Basking Ridge, NJ, US
Strengthened relationships with 140M+ mobile and home customers through the management of digital channel experiences which make up nearly 95% of all customer interactions and exceed 200M per month. Served as the architect of strategic channel roadmaps (Web, App and Conversational AI) and led the build of over $52M/yr in digital capabilities which served.
Basking Ridge, NJ, US
Led vision, strategy, and execution for all facets of digital growth within consumer Fios and 5G segments representing $90B in annual revenue, with authority over an organization with 100+ global employees.* Orchestrated and executed a strategy to grow digital to encompass 30% of the future wireless sales mix and 50% of the future home sales mix. Sourced.
Basking Ridge, NJ, US
Promoted to lead digital growth within the Fios business unit among consumers, representing $13B in annual sales, and business accounts, representing $3B. Administered an annual expense budget of more than $150M. Managed a team of 150+ employees, 70+ contingent workers, and over 1000 sales and service vendors.* Achieved distinction with promotion to.
Basking Ridge, NJ, US
Expanded role to also include ownership of digital marketing for the $13B consumer space. Launched innovative digital marketing strategies and campaigns to accelerate Fios sales via web, app, and mobile channels, leading to the acquisition of new customers and increased penetration into existing customer accounts.* Grew sales channel mix by 10% y/y.
Basking Ridge, NJ, US
Executed multiple leadership roles, directing the digital analytics and insights organization for Verizon’s residential and small business customer segments, the B2B digital channel, and the digital design team. Enabled digital capabilities by launching near / offshore teams engaged in content creation, production, accessibility, management, QA, and.
Basking Ridge, NJ, US
Designed and executed digital experience within the small business segment sustaining $3B in revenue through customer engagement and support for sales enablement efforts with prospects. Promoted into Verizon’s Executive team.
Basking Ridge, NJ, US
Grew a sales organization dedicated to increasing revenue through Fios broadband and television sales. Role initially focused on the Business space, managing 3 vendors with more than 550 sales agents in over 20 sales offices nationwide. Oversaw annual expense budget of $30M. Entering 2011, the role focused on the larger Consumer space, managing 11 vendors.
Basking Ridge, NJ, US
Dublin 2, IE
Developed specialty knowledge in the telecom, wireless and satellite industries through 5+ years of management consulting experience. Promoted to Manager (executive) level within 4.5 years of joining the firm.
HVAC Design Division
Quick answers generated from the profile data available on this page.
Mike Munsey works for Ozmo.
Mike Munsey is listed as Customer Success | Digital Transformation Executive - Customer Experience & Growth | Executive Leadership at Ozmo.
AeroLeads has found 1 work email signal at @verizonwireless.com for Mike Munsey at Ozmo.
AeroLeads has found 5 phone signal(s) with area code 908, 703, 540, 917 for Mike Munsey at Ozmo.
Mike Munsey is based in Greater Roanoke Area, United States, United States while working with Ozmo.
Mike Munsey has worked for Ozmo, Verizon, Accenture, Hayes, Seay, Mattern & Mattern, Inc., and Federal-Mogul.
You can use AeroLeads to view verified contact signals for Mike Munsey at Ozmo, including work email, phone, and LinkedIn data when available.
Mike Munsey holds Bs, Mechanical Engineering from Virginia Tech.
Mike Munsey is listed with skills including Telecommunications, Strategy, Management, Program Management, Digital Marketing, Cross Functional Team Leadership, Sales, and Vendor Management.
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