Project Management Office Lead South East Europe
Current
Apr 2022 - Present
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Milena Nikolić Email & Phone Number
Project Management Office Lead for South East Europe at Philip Morris International
at
Philip Morris International
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✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Project Management Office Lead for South East Europe at Philip Morris International
Location
Serbia, Serbia, Serbia
Company size
Who is Milena Nikolić? Overview
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Quick answer
Milena Nikolić is listed as Project Management Office Lead for South East Europe at Philip Morris International at Philip Morris International, a company with 45857 employees, based in Serbia, Serbia, Serbia. AeroLeads shows a matched LinkedIn profile for Milena Nikolić.
Milena Nikolić previously worked as Project Management Office Lead South East Europe at Philip Morris International and Junior Commercial Programs Manager and Agile Coach for South East Europe at Philip Morris International. Milena Nikolić holds Accredited Coach Training Program (Actp), Business Coaching from International Coaching Federation.
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Philip Morris International
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Profile bio
About Milena Nikolić
Management, customer retention programs, customer service center operations. Certified Product Owner and Scrum Master by Scrum Alliance
Listed skills include Teamwork, Microsoft Office, Public Relations, Data Analysis, and 21 others.
Current workplace
Milena Nikolić's current company
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Philip Morris International
8 roles
Milena Nikolić work experience
A career timeline built from the work history available for this profile.
Junior Commercial Programs Manager And Agile Coach For South East Europe
- Management of commercial programs and projects portfolio- Leading new product launches- Implementation of agile methodology in business as usual and projects- Teams coaching
Dec 2020 - Mar 2022
Iqos Retention Programs Executive
- Retention programs ideation, design and implementation (anniversary program, end of life programs);- Detailed analysis and reporting on various sales KPIs, programs' metrics (tool Salesforce);- Support on implementation of Care and Retention program in South East Europe markets;- Design and implementation of new MVP progras and mechanics for customers.
Sep 2019 - Nov 2020
Iqos Customer Support Center Executive
- Customer Care programs ideation, design and implementation (service & support programs, referral program);- Implementation of the best in class customer support (Customer Satisfaction 96%; First call resolution 95%, Response rate: 96%);- Supervision of the Customer Support center located in Athens (Teleperformance) - from #3 to #15 agents;- Ongoing.
Apr 2017 - Sep 2019
Digital Marketing Intern
Apr 2016 - Mar 2017
Qa Tester
Writing & execution of test cases using Element Locators and Selenium WebDriver, IDEDebugging, tests running & test reportingManual functional testing as well as using SeleniumPerformance testing using jMeter to determine whether the application meets speed and stability requirements under expected workloads
Sep 2015 - Apr 2016
Intern @ E-Banking Department
Analyse and implement ongoing enhancements and new e-channels initiatives requirements, UAT and implementationsAssist manager in projects, day-to-day operations and content maintenance across e-banking channels(bank website, e-banking, m-banking app)
Jun 2015 - Sep 2015
Corporate Relations
Communication with business partners; donations and sponsorships.
Nov 2013 - Nov 2014
Team & coworkers
Colleagues at Philip Morris International
Other employees you can reach at pmi.com. View company contacts for 45857 employees →
MG
Mélodie Guay, Ing.
Colleague at Philip Morris International
Québec, Quebec, Canada, Canada
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LB
Loïs Bouillault
Colleague at Philip Morris International
Lausanne Metropolitan Area, Switzerland
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FS
Francesco Stassi
Colleague at Philip Morris International
Lausanne Metropolitan Area, Switzerland
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SV
Stéphane Vangulick
Colleague at Philip Morris International
Belgium, Belgium
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RF
Rochelle Franco
Colleague at Philip Morris International
Karāchi, Sindh, Pakistan, Pakistan
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DP
Darren Pang
Colleague at Philip Morris International
Selangor, Malaysia, Malaysia
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SB
Salman Batit
Colleague at Philip Morris International
Neuchâtel, Switzerland, Switzerland
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JM
Jill Misal
Colleague at Philip Morris International
Central Visayas, Philippines, Philippines
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SA
Sebastian Arcidiacono
Colleague at Philip Morris International
Catania, Sicily, Italy, Italy
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RS
Rudinei Silva Fernandes
Colleague at Philip Morris International
São Paulo, São Paulo, Brazil, Brazil
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Mélodie Guay, Ing.
Colleague at Philip Morris International
Québec, Quebec, Canada, Canada
View →
LB
Loïs Bouillault
Colleague at Philip Morris International
Lausanne Metropolitan Area, Switzerland
View →
FS
Francesco Stassi
Colleague at Philip Morris International
Lausanne Metropolitan Area, Switzerland
View →
SV
Stéphane Vangulick
Colleague at Philip Morris International
Belgium, Belgium
View →
RF
Rochelle Franco
Colleague at Philip Morris International
Karāchi, Sindh, Pakistan, Pakistan
View →
DP
Darren Pang
Colleague at Philip Morris International
Selangor, Malaysia, Malaysia
View →
SB
Salman Batit
Colleague at Philip Morris International
Neuchâtel, Switzerland, Switzerland
View →
JM
Jill Misal
Colleague at Philip Morris International
Central Visayas, Philippines, Philippines
View →
SA
Sebastian Arcidiacono
Colleague at Philip Morris International
Catania, Sicily, Italy, Italy
View →
RS
Rudinei Silva Fernandes
Colleague at Philip Morris International
São Paulo, São Paulo, Brazil, Brazil
View →
4 education records
Milena Nikolić education
Accredited Coach Training Program (Actp), Business Coaching
International Coaching Federation
Bachelor’S Degree, Information Technology, 9.20
Mathematics
Grammar School "Vuk Karadzic"
E-Bussiness And E-Banking
University Of Belgrade - Faculty Of Organizational Sciences
FAQ
Frequently asked questions about Milena Nikolić
Quick answers generated from the profile data available on this page.
What company does Milena Nikolić work for?
Milena Nikolić works for Philip Morris International.
What is Milena Nikolić's role at Philip Morris International?
Milena Nikolić is listed as Project Management Office Lead for South East Europe at Philip Morris International at Philip Morris International.
Where is Milena Nikolić based?
Milena Nikolić is based in Serbia, Serbia, Serbia while working with Philip Morris International.
What companies has Milena Nikolić worked for?
Milena Nikolić has worked for Philip Morris International, Calliduscloud, Raiffeisen Banka A.D. Beograd, and Estiem Lg Belgrade.
Who are Milena Nikolić's colleagues at Philip Morris International?
Milena Nikolić's colleagues at Philip Morris International include Mélodie Guay, Ing., Loïs Bouillault, Francesco Stassi, Stéphane Vangulick, and Rochelle Franco.
How can I contact Milena Nikolić?
You can use AeroLeads to view verified contact signals for Milena Nikolić at Philip Morris International, including work email, phone, and LinkedIn data when available.
What schools did Milena Nikolić attend?
Milena Nikolić holds Accredited Coach Training Program (Actp), Business Coaching from International Coaching Federation.
What skills is Milena Nikolić known for?
Milena Nikolić is listed with skills including Teamwork, Microsoft Office, Public Relations, Data Analysis, Customer Retention, Marketing, Wordpress, and Microsoft Excel.
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