Founder of 4Tech an IT management services company who affordably provides big enterprise level tools and techniques to small-medium sized businesses for infrastructure, technical support, cyber security, and technology related products • Providing project management for IT solutions • Providing IT Infrastructure analysis, architectural design, & technical hands-on solutions implementation• Responsible for the day to day operations of the company’s products andservices, including new product research, working with supply chains, and maintaining a high level of customer satisfaction.• Providing clients with data storage, protection, and monitoring products• Website development and maintenance • Producing marketing information and materials• Provides/Maintains social media, online content, and customer engagement platforms• Analysing services for better automation and faster service response times • Training and managing sub-contractors, and 3rd party services providers

Oversaw and participated with technical tasks for infrastructure & operations management of data centers & IT critical services, ensuring a 24/7 uptime of core business systems. Developed and managed a team of Network Administrators (4), delivery and day to day operations on several platform migrations, upgrade projects including: Virtualization of physical hosts, Windows active directory & MS Exchange version upgrades, migrating users from full to thin client desktops & decommissioning systems. •Inspection and monitoring of large data centerPlanned and provided application infrastructure for agile development teams and projects •Prioritized workloads, monitored and adjusted staffing levels and ensured on team time delivery •Responded to infrastructure anomalies and outages utilizing redundancy plans and documented procedures with minimal downtime for business operations•Managed service desk and end user support. Using ITIL standards and keeping within service level agreements (fastest response times)•Lead internal projects to improve services and maximize return on investment, including a successful under budget virtualization of core infrastructure services. •Managed and negotiated all service contracts with suppliers and service providers in Canada. VOIP SIP lines, MPLS, mobile communications •Conducted employee performance reviews, & promoted a career development culture within the team•Mandated as sole representative for the Canadian change management board•Implementing high levels of security of systems and devices enforcing PCI standards•Maintained all documentation including network diagrams and knowledgebases Environments and Methodologies:

Management & monitoring of wide area data communications network equipment/serversManagement and configuration of data center, security systems, firewalls, antivirus, back-upsAnalyzing and recommendations for streamlining each departments application tools and procedures Project management and Coordination of third party consultants Documenting and correcting end user technical supports issuesImplementing patches and updates of software/hardware systemsManaging email services, spam filters, virus alerts, delivery status reports Updating and modifying corporate websiteManaging software licenses, hardware warranties, vendor relations and acquisitionsProviding user training on software and hardware

Network administration, server managementStreamlining information technology related proceduresTechnical support, configuration, maintenance of all software and hardwareSupport and updates of all computers, technology, and communication systemsDesign, implementation, and updates to corporate websiteProgramming, implementation, and updates to e-commerce websiteTechnical support and training for all usersImplementation and management of digital inventory tracking systemSales, inventory, and market analysis reportsPurchasing, managing B2B systems, and liaison with suppliersBilling, accounts receivable, bookkeeping Logistics for order entry, order fulfillment, and shipping processesInternet marketing, establishment of online presence and search engine rankingEmployee Management, customer service and sales support for organizationsDesign of product catalogs and marketing material

Supervising & Coordinating technicians for service support calls on site at CIBC and BMOAssessing technical support issues from corporate users Requisitioning the proper hardware for service calls Assisting on-site technicians with technical supportConfiguration and setup of computers for high security environments

Network administration, server management and configurationManaging back-ups, restoring data, and security for data accessConfiguration and setup of programs and computersProviding technical support for end users

Setting up and supporting data networksProviding technical support levels 1-2-3 for many types of industriesBuilding and managing database solutionsBuilding and selling multimedia systems Cabling for data network including telephone systemsTraining for software and salesConfiguration and support of auto-dialing systemsDesigning and hosting websitesProvided internet marketing solutions

Setting up and managing local and wide networksTrouble shooting server and computer issuesDesigning and implementing redundancy plan and security of corporate data Integration and support of mainframe (as/400) emulation systems Providing technical support levels 1-2-3 for all departmentsManaging corporate internet & email server

Sold and installed contact management softwareSales and customer service for clientsOn-site repair and trouble shooting for computers issuesMarketing and cold calling to increase client base

End-user support for professors and departmentsSetup and configuration of computers and softwareCabling for data networks

Calling potential new customers to increase client baseProcessing orders from clients Customer service