My role pivot to Lead Systems Technician placed me in charge of—in addition to my other responsibilities—administering our internal systems and primary line-of-business applications. I am responsible for maintaining and executing changes to our RMM policies, designing and implementing workflows and processes in our PSA, organizing and structuring our documentation platform, and integrating all of our backend applications to seamlessly interconnect their data and leverage that data in the most effective possible way.

TechRunner IT has given me an unparalleled opportunity to flex my IT muscle.Day-to-day, I actively assist our customers with technical support issues via remote desktop sessions and on-site visits. I'm also uniquely responsible for designing and implementing automation solutions that reduce or eliminate the need for redundant operations, including routine maintenance, user account management, and software inventory management. Our team manages numerous Windows Server and Microsoft Azure-based environments; Microsoft 365 and Google Workspace tenants; UniFi and Cisco network infrastructures; and 3CX and OIT VoIP phone system deployments.I take a lot of pride in helping to ensure that our customers operate in a safe and secure technological environment.

The position of General Sales Advisor gave me the ability to take a more active approach to helping customers. One-on-one time with customers on the sales floor allowed me to better engage them and explore their individual needs. Micro Center's wide variety of products—including networking equipment, computer parts and accessories, DIY electronics, and security systems—helped to broaden my familiarity and understanding of these categories of electronics. Micro Center also took advantage of monthly online training modules, often straight from the vendors of specific products, that helped to reinforce and improve knowledge of these products in an interactive way.I was recognized by the company, on several occasions, for my excellence in service as a result of positive customer reviews. I was also responsible for unpacking, sorting, and processing semi-weekly inventory shipments.

During my time as a Customer Service Representative, Micro Center helped to further sharpen my customer service skills, conditioning me to provide excellent service in a fast-paced sales environment. I was responsible for processing customer transactions, returns, and exchanges, in addition to processing online orders placed on the Micro Center website. I was also responsible for managing and maintaining product displays at checkout, as well as rotating unclaimed product out of the online order stockroom at closing.My consistent success in the position led to me earning the responsibility of training several new Customer Service Representatives, as well as my eventual promotion to General Sales Advisor.

Marbles specialized in selling puzzles, toys, and tabletop games designed to regenerate and stimulate the brain. Marbles Brain Coaches utilized a technique called "streamlined selling" to quickly and effectively explain and demonstrate these products to customers in three main bullet points or less. This method helped to strengthen my general customer service skills, and it taught me how to better explore and meet customers' needs in a quicker and more efficient manner.As a keyholder, I was responsible for opening and closing the store in the manager's absence.

RadioShack helped to establish a foundation for my knowledge of computer parts, hobby electronics, and consumer electronics. I provided technical assistance to customers while simultaneously helping them find products to suit their needs. Being an authorized retailer of AT&T, Verizon, and Sprint mobile devices, RadioShack allowed me to expand my domain of expertise into the cell phone market. I was also chosen to learn how to repair flagship Android and iOS mobile devices.As a keyholder, I was responsible for opening and closing the store in the manager's absence.