At Smart Communications, I plan and execute detailed analyses to evaluatesoftware in place and focus on how to utilize them. As a Sales EnablementSpecialist, I conduct training sessions for sales and marketing team on howto use the software more effectively, resulting in minimizing the salescycle timeframe and attaining an 11% increase in deal velocity.Additionally, I liaise with the pre-sales team on how to deliver a customizesoftware solution to a customer in line with their perspective.Key Contributions• Developed a complete solution selling self-serve training schedule tostandardize selling efforts and keep team on track, decreasing ramp time fornew hires and facilitating them in building pipeline more quickly.• Delivered content for Sales Kickoff, enabling account executives togenerate and win more deals.• Introduced an instructor lead training and self-study course around thesolution selling methodology, which can be delivered to promote bestpractices with solution selling.

As a Sr. Sales Enablement Program Manager, I drove success and increasedperformance by introducing a best in class, an industry-leading coachingprogram for the sales team. During this tenure, I conducted weeklyinstructor-led sales training for the sales staff to improve their skillsand performance. Furthermore, I determined and communicated floor-widetrends to sales leadership along with action plans to address trends.Key Contributions:• Developed and implemented a ramping program for account executives,decreasing ramp time among new hires and internalpromotions.• Augmented revenue by 7% and observed continuous growth by purchasingconversation intelligence software.• Designed and developed a training curriculum for new and existing accountexecutives to promote success and achieve set objectives.• Introduced sales leadership training to standardize coaching anddevelopment throughout sales team.

At BambooHR, I analyzed sales calls on the sales floor and created atactical plan to improve the sales skills of account executives and becomemasters of their craft. Leveraging my key expertise, I delivered in-personlead training to account executives to enhance their sales skills. Moreover,I streamlined the overall process related to the new hire on-boarding aswell as offered support with putting taught principles into practice andpreparing new hires for success.Key Contributions:• Developed and delivered cohesive individualized coaching for teams incollaboration with sales managers to achieve sales goals and metrics.• Conducted one on one sessions with account executives to increase theirMRR (Monthly reoccurring revenue), resulting in a 28% increase in the team'sMRR after three months of dedicated coaching.• Revamped new sales rep onboarding process and reduced onboarding time byone week per class.

As a Help Desk Operations Manager, I adeptly created and maintained aconsistent help desk experience for customers, including metrics of successand award-winning customer service. I implemented best practices toeffectively manage IT professionals and performance SLAs. Focusing onretaining clients, I created plans and structured processes to strengthenthe tech stack and customer relations for larger clients.Key Contributions:• Delivered onboarding training for all new hires to the help desk,decreasing their onboarding time by 50%.• Provided expertise as a member of the acquisition team; assisted inonboarding of new firms purchased by Fisher's Technology in severallocations.• Guided and trained help desk agents in liaison with sales team to find anddevelop up-selling and growth opportunities to grow business.• Created a customer expansion program to enable help desk personnel toidentify sales opportunities with existing customers, identify their currentneeds, and work with the sales department to meet requirement and completethe sale.

Provide potential students with the information necessary to make an informed decision on their educationAssist students with the steps necessary to start school and obtain their educational goals Provide exceptional customer service while offering a qualitative sales experienceWork well within a team environment while building relations and work towards a common goal

Working with potential students in helping them determine what would be the best career for them and also helping them through the steps of getting into said degree programs.

Working with potential students to help them enter into college and obtain a degree in the career that best fits them.

Primary support for the travel consultants Queue management Servicing escalated callers Support for account managers Coaching, up training, and supervising Time management Facilitating roles Process/Tool development, and implementation Training for the new tools and processes Proficient in different data entry systems necessary to complete the job (i.e. Microsoft Word, Excel, Access, Outlook…)