Mike O'Day Email & Phone Number

United States

Houston, Texas

Humble, Tx

Provided leadership for all facility operations within the district, overseeing the performance and services of assets, including reporting and financial management. Supervised the preventive and corrective maintenance of systems and subsystems within each of the operational facilities in support of transportation operations. Reviewed and analyzed mission objectives to determine appropriate support required, coordinating with internal or external units, subordinate units, and external entities to ensure adequate provision of facility support, supplies, equipment, and services to meet specific support needs, and evaluated proposed plans for impact and support feasibility.Key contributions:• Monitored and acted as primary expert for the functions of maintenance, maintenance management, and logistical support. • Managed equipment and facility maintenance schedules, facility management, and day to day operations of logistics. • Provided strategies for asset utilization, coordinated asset manager and transit operating agencies, and managed procurement of asset management contracts. • Provided inputs in support of the management and accounting for the district facility operating budget, to include ordering standard stock material and open purchasing non-standard stock items; submitting requisition follow-ups and cancellations; submitting monthly, semi-annual and annual reports. • Delivered insight and awareness for potential demand imbalances and recommend resolutions.

Houston, Texas

Onsite leader and manager related to dispatch, company truck drivers, operations, truck maintenance, customer service, and billing to meet business needs as well as ensure the terminal’s profitability. Provided direction and leadership of logistics coordinators, material handlers, terminal truck drivers, and overall transportation management. Provided administrative support for the team, as well as directing HR needs, and drove standard operating procedures (SOPs). Established and controlled standards of preventative maintenance, equipment repair and replacement. Mentored, coached, and managed distribution personnel, implementing department initiatives and driving safety programs and compliance. Key contributions:• Scheduled and supervised terminal workflow to meet distribution requirements. • Conducted accident and injury investigations, as necessary. • Trained and provided qualified drivers and resources to meet daily schedule requirements. • Managed the hours of service for drivers and ensured compliance with DOT regulations. • Improved the overall profitability of the organization through reduction in cost to deliver.• Monitored and managed cost to maintain an effective operation against budget

Planned, directed, and facilitated implementation and execution of the Quality Management System, including safety, performance, compliance, and program management. Managed training to all levels of employees, maintained quality performance objectives, and oversaw cost control programs. Responsible for development and monitoring of KPIs, and identifying and implementing continuous improvement opportunities. Led audits of the operations in order to identify gaps, deficiencies and opportunities for improvement in the quality management system process improvements, driving the team to reach goals and performance milestones.Key contributions:• Served as customer liaison between 18 service locations and the total customer base.• Facilitated and hosted daily, weekly, and monthly compliance calls with customers.• Acted as an advisor to leadership to assist with implementing and maintaining programs, evaluating management within service facilities and reporting findings to senior leadership.• Recruited managers and drivers for 18 locations.• Managed locations until new managers were in place and trained to lead their location.• Performed Quality audits to ensure compliance in accordance with company, customer and industry requirements.

Provided leadership and coaching for international supply chain terminal staff to improve and align logistics processes to optimize product shipments. Identified and tracked industry benchmarks and key performance indicators to develop and implement logistics strategies in support of long-term growth plans. Managed trucking, forwarding, and terminals to ensure safe environmentally compliant, and reliable operations. Oversaw all scheduling aspects of trucking, imports, and distribution including ensuring optimization of all distribution channels. Managed negotiation of contracts with carriers, leasing companies, and other logistics providers to support shipping needs. Conducted periodic carrier audits to ensure compliance with all applicable Environmental Health and Safety (EH&S) and operational standards.Key contributions:• Conferred with Directors and VP of YRCL on daily and weekly calls.• Owned complete control of asset-based fleet of transportation units / straight trucks / tractor trailers.• Oversaw cost reduction control, contingency planning, creative problem solving, project management, and reverse logistics.• Reviewed financial statements, sales and activity reports, and KPIs to measure productivity and goal achievement, and to determine areas needing cost reductions and program improvements.• Supported sales reps in opening new accounts and upgrading existing service.• Quickly and effectively solved customer challenges.• Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service

Responsible for staffing, organizing, and directing operations within multiple Distribution Centers to effectively manage the receipt, storage, selection, packaging, loading and shipping of products to multiple locations. Acted as strategic partner with logistics and supply chain management in establishing operations strategy and operating budgets. Key contributions:• Led Operations for seven facilities within Texas, California, Florida, and Tennessee.• Controlled 100+ asset-based trucks in operational fleet.• Coordinated and executed new pool distribution terminal openings.• Directed Human Resource activities, including the approval of resource plans and activities, and the selection of managers and other high-level staff.• Spearheaded strategic planning for distribution, leadership, people development and coaching