Highly skilled Customer Success/Account Management professional bringing 9+ years’ experience working for SaaS businesses with a proven track record of leading and developing teams, creating and implementing Onboarding Process. Passionate about leading and developing successful teams to consistently achieve in a fast-paced environment while utilising insight to identify client need and foster client relationships.A strategic thinker able to excel in challenging environments as well as being a positive communicator who is organised with strong analytical skills and a practical approach to solving problems.
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Commercial Lead - Customer SuccessBenifexHoniton, Gb -
Commercial Lead - Customer SuccessBenefex Aug 2024 - PresentSouthampton, Gb -
Head Of Customer Success - SmeBenefex Jan 2024 - Aug 2024Southampton, Gb -
Head Of Customer SuccessConcured Mar 2022 - Jan 2024London, England, Gb•Key member Management Team of the Start-up, led a re-brand of the business, onboarded clients, including a global Financial Institution, increasing revenues by 30%, while achieving 100% retention of clients to date.•Defined the commercial product offering for clients with a new SaaS product using Artificial Intelligence to personalize user recommendations on client sites.•Successfully developed and implemented an Onboarding Process from scratch. -
Integration DirectorBusiness Central Ltd Nov 2019 - Mar 2022As Integration Director, my responsibilities are broad and varied. The primary focus of my role is to support our growth and acquisition plans, through thorough planning and execution of organisational integration, leading the business planning implementation/onboarding on post-acquisition and new team integration initiatives. In short, successfully integrating new acquisitions into the wider business.Responsibilities:• Provide oversight and leadership for acquisition and integration implementation, including development of plans, goals, and long term growth strategies• Facilitate working sessions to define best practice integration strategies, transition activities and phases, and contingency plans• Create consolidated program milestones, inter-dependencies and communication plans• Tracking and reporting of integration phases, analysing outputs of plans in place, and developing steps moving forward• Communicate project priorities, monitor and escalation of unresolved issues• Manage internal and external Partners across multiple teams with multiple priorities• Support Technology integrations, particularly for non-technical departments• Identify operational and integration issues pre and post- acquisition and develop solutions• Manage and implement the centralisation of business functions across all integrations• Serve as central point person on all post-acquisition integration ad-hoc requirements• Trusted adviser to Board of Directors and Investors
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Head Of Client ExperiencePersonal Group Feb 2017 - Nov 2019Milton Keynes, Buckinghamshire, Gb•Developed and delivered the Insurance plan resulting in £10.5m worth of API Insurance Sales in 2018.•Provided leadership to the team, monitored performance and booked over 185,000 individual presentations with client’s employees in 2018, a record year. -
Senior Client Experience ManagerPersonal Group Feb 2017 - Nov 2017Milton Keynes, Buckinghamshire, Gb•Oversaw the day to day running of the department after 6 months in the team, reviewed the job roles within the team and utilised available resources greater effect for the business.•Recruited new talent following significant leavers from the team with no service level reduction to internal or external clients.•Developed and delivered he plan to generate £10.8m worth of API Insurance Sales in 2017, a record year. -
Client Experience ManagerPersonal Group Sep 2016 - Feb 2017Milton Keynes, Buckinghamshire, Gb•Assigned responsibility for the largest revenue-producing workstream within 3 months, as well as for planning the work for the entire department, including planning over 1,000 employee presentations per day. -
Employee Engagement ExecutivePersonal Group May 2015 - Aug 2016Milton Keynes, Buckinghamshire, Gb•Delivered presentations to circa 25 employees of the clients each day to demonstrate their benefits platform as well as sell Insurance Plans.•Recognised for excellent performance and achieved Premier League Status in January 2016, the leadership group of executives based on sales and customer service. -
TravellingTravelling Oct 2014 - Apr 20156 Months taken to travel North and South America. -
Graduate TraineeBwg Foods Ltd 2012 - 2014Tallaght, Dublin, IeBWG Foods is one of Ireland’s leading food retail and wholesalecompanies. Through their retail and wholesale business, BWG Foods has relationships with more than 650 suppliers and deals directly with approximately 14,000 customers.- I worked across 4 functions of BWG during my time there, namely Marketing, Trading, Sales and Operations- I achieved a 75% increase in Year-on-Year Sales- I implemented a new Bonus Scheme for Warehouse workers whilst working in Operations -
General OperativeBwg Foods Ltd 2009 - 2012Tallaght, Dublin, IeHere I worked in many different aspects of the Value Centre Cash and Carry. I started off as a merchandiser and quickly progressed to order picker and replenishment worker. I also worked on Goods Receiving, Order checking, Order placement with Suppliers, POS kits, Order taking from customers and serving customers at the checkouts. I also carried out health and safety checks.
Mike O'Hagan Skills
Mike O'Hagan Education Details
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Limerick Institute Of TechnologyMarketing -
Clongowes Wood College
Frequently Asked Questions about Mike O'Hagan
What company does Mike O'Hagan work for?
Mike O'Hagan works for Benifex
What is Mike O'Hagan's role at the current company?
Mike O'Hagan's current role is Commercial Lead - Customer Success.
What schools did Mike O'Hagan attend?
Mike O'Hagan attended Limerick Institute Of Technology, Clongowes Wood College.
What skills is Mike O'Hagan known for?
Mike O'Hagan has skills like Teamwork, Sales, Customer Service, Microsoft Office, Microsoft Excel, Management, Microsoft Word, Retail, Market Research, Supply Chain, Forecasting, Logistics.
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