Mike O'Hagan

Mike O'Hagan Email and Phone Number

Commercial Lead - Customer Success @ Benifex
Honiton, GB
Mike O'Hagan's Location
Honiton, England, United Kingdom, United Kingdom
About Mike O'Hagan

Highly skilled Customer Success/Account Management professional bringing 9+ years’ experience working for SaaS businesses with a proven track record of leading and developing teams, creating and implementing Onboarding Process. Passionate about leading and developing successful teams to consistently achieve in a fast-paced environment while utilising insight to identify client need and foster client relationships.A strategic thinker able to excel in challenging environments as well as being a positive communicator who is organised with strong analytical skills and a practical approach to solving problems.

Mike O'Hagan's Current Company Details
Benifex

Benifex

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Commercial Lead - Customer Success
Honiton, GB
Website:
benifex.com
Employees:
837
Mike O'Hagan Work Experience Details
  • Benifex
    Commercial Lead - Customer Success
    Benifex
    Honiton, Gb
  • Benefex
    Commercial Lead - Customer Success
    Benefex Aug 2024 - Present
    Southampton, Gb
  • Benefex
    Head Of Customer Success - Sme
    Benefex Jan 2024 - Aug 2024
    Southampton, Gb
  • Concured
    Head Of Customer Success
    Concured Mar 2022 - Jan 2024
    London, England, Gb
    •Key member Management Team of the Start-up, led a re-brand of the business, onboarded clients, including a global Financial Institution, increasing revenues by 30%, while achieving 100% retention of clients to date.•Defined the commercial product offering for clients with a new SaaS product using Artificial Intelligence to personalize user recommendations on client sites.•Successfully developed and implemented an Onboarding Process from scratch.
  • Business Central Ltd
    Integration Director
    Business Central Ltd Nov 2019 - Mar 2022
    As Integration Director, my responsibilities are broad and varied. The primary focus of my role is to support our growth and acquisition plans, through thorough planning and execution of organisational integration, leading the business planning implementation/onboarding on post-acquisition and new team integration initiatives. In short, successfully integrating new acquisitions into the wider business.Responsibilities:• Provide oversight and leadership for acquisition and integration implementation, including development of plans, goals, and long term growth strategies• Facilitate working sessions to define best practice integration strategies, transition activities and phases, and contingency plans• Create consolidated program milestones, inter-dependencies and communication plans• Tracking and reporting of integration phases, analysing outputs of plans in place, and developing steps moving forward• Communicate project priorities, monitor and escalation of unresolved issues• Manage internal and external Partners across multiple teams with multiple priorities• Support Technology integrations, particularly for non-technical departments• Identify operational and integration issues pre and post- acquisition and develop solutions• Manage and implement the centralisation of business functions across all integrations• Serve as central point person on all post-acquisition integration ad-hoc requirements• Trusted adviser to Board of Directors and Investors
  • Personal Group
    Head Of Client Experience
    Personal Group Feb 2017 - Nov 2019
    Milton Keynes, Buckinghamshire, Gb
    •Developed and delivered the Insurance plan resulting in £10.5m worth of API Insurance Sales in 2018.•Provided leadership to the team, monitored performance and booked over 185,000 individual presentations with client’s employees in 2018, a record year.
  • Personal Group
    Senior Client Experience Manager
    Personal Group Feb 2017 - Nov 2017
    Milton Keynes, Buckinghamshire, Gb
    •Oversaw the day to day running of the department after 6 months in the team, reviewed the job roles within the team and utilised available resources greater effect for the business.•Recruited new talent following significant leavers from the team with no service level reduction to internal or external clients.•Developed and delivered he plan to generate £10.8m worth of API Insurance Sales in 2017, a record year.
  • Personal Group
    Client Experience Manager
    Personal Group Sep 2016 - Feb 2017
    Milton Keynes, Buckinghamshire, Gb
    •Assigned responsibility for the largest revenue-producing workstream within 3 months, as well as for planning the work for the entire department, including planning over 1,000 employee presentations per day.
  • Personal Group
    Employee Engagement Executive
    Personal Group May 2015 - Aug 2016
    Milton Keynes, Buckinghamshire, Gb
    •Delivered presentations to circa 25 employees of the clients each day to demonstrate their benefits platform as well as sell Insurance Plans.•Recognised for excellent performance and achieved Premier League Status in January 2016, the leadership group of executives based on sales and customer service.
  • Travelling
    Travelling
    Travelling Oct 2014 - Apr 2015
    6 Months taken to travel North and South America.
  • Bwg Foods Ltd
    Graduate Trainee
    Bwg Foods Ltd 2012 - 2014
    Tallaght, Dublin, Ie
    BWG Foods is one of Ireland’s leading food retail and wholesalecompanies. Through their retail and wholesale business, BWG Foods has relationships with more than 650 suppliers and deals directly with approximately 14,000 customers.- I worked across 4 functions of BWG during my time there, namely Marketing, Trading, Sales and Operations- I achieved a 75% increase in Year-on-Year Sales- I implemented a new Bonus Scheme for Warehouse workers whilst working in Operations
  • Bwg Foods Ltd
    General Operative
    Bwg Foods Ltd 2009 - 2012
    Tallaght, Dublin, Ie
    Here I worked in many different aspects of the Value Centre Cash and Carry. I started off as a merchandiser and quickly progressed to order picker and replenishment worker. I also worked on Goods Receiving, Order checking, Order placement with Suppliers, POS kits, Order taking from customers and serving customers at the checkouts. I also carried out health and safety checks.

Mike O'Hagan Skills

Teamwork Sales Customer Service Microsoft Office Microsoft Excel Management Microsoft Word Retail Market Research Supply Chain Forecasting Logistics Powerpoint Fmcg Merchandising Food Industry Food Negotiation Inventory Management Sales Management Supply Chain Management Food Service Team Leadership Account Management Leadership Strategic Planning Software As A Service Cloud Computing Customer Engagement Employee Engagement Contract Negotiation Cx Client Focused Customer Experience Management

Mike O'Hagan Education Details

  • Limerick Institute Of Technology
    Limerick Institute Of Technology
    Marketing
  • Clongowes Wood College
    Clongowes Wood College

Frequently Asked Questions about Mike O'Hagan

What company does Mike O'Hagan work for?

Mike O'Hagan works for Benifex

What is Mike O'Hagan's role at the current company?

Mike O'Hagan's current role is Commercial Lead - Customer Success.

What schools did Mike O'Hagan attend?

Mike O'Hagan attended Limerick Institute Of Technology, Clongowes Wood College.

What skills is Mike O'Hagan known for?

Mike O'Hagan has skills like Teamwork, Sales, Customer Service, Microsoft Office, Microsoft Excel, Management, Microsoft Word, Retail, Market Research, Supply Chain, Forecasting, Logistics.

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