Mike Olmstead Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• Oversight and implementation of national standards
• Guidance and daily assistance to QA managers and field staff
• Onboarding and training of new residential Loss Control Specialists
• Quality review of residential loss control reports and evaluations
• Provide refresher training and new product training to existing residential Loss Control Specialists and management
• Client correspondence and inquiry assistance

Ottawa, Ontario, Canada

• Loss control inspections of residential properties including multi-unit dwellings
• Knowledge of building materials, practices, and code requirements
• Face to face contact with insureds
• Maintain a high level of organization and time management
• Maintain a high level of communication with insureds and underwriters
• Consistently meet or exceed bi-weekly targets

Ottawa, Ontario, Canada

• Service the insurance needs of clients through multiple channels such as telephone, email, online chat, and social media
• Provide technical support for our websites, mobile applications, and insurance based programs (Ajusto & Alert)
• Innovate ways to enhance our client experience
• Data entry of online insurance modifications
• Provide on-the-job coaching and support to peers
• Maintain a high level of communication, typing, editing and writing skillsAdhere to underwriting guidelines

Ottawa, Ontario, Canada

• Service the insurance needs of clients via telephone in a call center environment
• Meet quarterly and annual sales targetsAdhere to underwriting guidelines
• Maintain a high level of communication skills
• Risk management and loss prevention
• Provide on-the-job coaching and support to peers
• Participation in pilot projects and team committees

Ottawa, Ontario, Canada

• Service the rental vehicle needs of clients
• Up-sell additional features such as insurance, upgraded vehicles and GPSMeet monthly sales targets
• Maintain a high level of client experience
• Preparation and completion of rental contracts
• Document damage on returned vehicles and assist clients with accident reports
• Assist in the organization and maintenance of a large fleet of vehicles

Ottawa, Ontario, Canada

• Supervision of a large staff of security guards across the Ottawa area
• Patrol buildings and construction sites to ensure their security
• Respond to emergency burglar alarm callsScheduling of guards, including last minute vacancies
• Hiring and disciplinary dutiesCompletion of detailed security reports
• Protection and safety of the public during special events
• Use of company vehicles and communication equipment

Canadian Risk Management (Crm), Risk Management

CRM certificate achieved

Certificate, Leading People And Teams

University of Michigan: Leading People and Teams Certificate: Inspiring and Motivating Individuals Certificate: Managing Talent.

Diploma, Police Foundations