Mike Olmstead Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

• Oversight and implementation of national standards• Guidance and daily assistance to QA managers and field staff• Onboarding and training of new residential Loss Control Specialists• Quality review of residential loss control reports and evaluations• Provide refresher training and new product training to existing residential Loss Control Specialists and management• Client correspondence and inquiry assistance• Creation of original business and training materials and presentations Proficient with PowerPoint and Word. • Drive quality and retention of inspectors • Maintain a high level of client relations• Collaboration of new procedures and system updates • Loss control assessments of high value residential properties

Ottawa, Ontario, Canada

• Loss control inspections of residential properties including multi-unit dwellings• Knowledge of building materials, practices, and code requirements• Face to face contact with insureds• Maintain a high level of organization and time management• Maintain a high level of communication with insureds and underwriters• Consistently meet or exceed bi-weekly targets• Operate in varying and extreme weather conditions• Operate independently with no supervision• Highlight: Consistently provide a high quality of work and meet expectations

Ottawa, Ontario, Canada

• Service the insurance needs of clients through multiple channels such as telephone, email, online chat, and social media• Provide technical support for our websites, mobile applications, and insurance based programs (Ajusto & Alert)• Innovate ways to enhance our client experience• Data entry of online insurance modifications• Provide on-the-job coaching and support to peers• Maintain a high level of communication, typing, editing and writing skillsAdhere to underwriting guidelines• Risk management and loss prevention• Participation in pilot projects and team committees• Highlight: Exceeded expectations on my 2016 annual performance appraisal• Highlight: Became a member of the Operational Support team in 2017 to replace managers in their absence

Ottawa, Ontario, Canada

• Service the insurance needs of clients via telephone in a call center environment• Meet quarterly and annual sales targetsAdhere to underwriting guidelines• Maintain a high level of communication skills• Risk management and loss prevention• Provide on-the-job coaching and support to peers• Participation in pilot projects and team committees• Highlight: Exceeded expectations on my 2014 annual performance appraisal• Highlight: Became the Online Services Ambassador for my team

Ottawa, Ontario, Canada

• Service the rental vehicle needs of clients• Up-sell additional features such as insurance, upgraded vehicles and GPSMeet monthly sales targets• Maintain a high level of client experience• Preparation and completion of rental contracts• Document damage on returned vehicles and assist clients with accident reports• Assist in the organization and maintenance of a large fleet of vehicles• Highlight: Consistently was in the top sales ranking for the Ottawa region

Ottawa, Ontario, Canada

• Supervision of a large staff of security guards across the Ottawa area• Patrol buildings and construction sites to ensure their security• Respond to emergency burglar alarm callsScheduling of guards, including last minute vacancies• Hiring and disciplinary dutiesCompletion of detailed security reports• Protection and safety of the public during special events• Use of company vehicles and communication equipment• Assisting the public and writing detailed reports• Problem solving and conflict resolution• Supervision of people with special needs and mental illnesses• Highlight: Gained experience working in a faced paced multi-task environment

Canadian Risk Management (Crm), Risk Management

CRM certificate achieved

Certificate, Leading People And Teams

University of Michigan: Leading People and Teams Certificate: Inspiring and Motivating Individuals Certificate: Managing Talent.

Diploma, Police Foundations