INSURANCE/BPO INDUSTRY EXECUTIVE & STRATEGY CONSULTANTNotable Achievements:> Turned around a failing acquisition. Paragon revenues were in decline. Reinvigorated sales while strengthening operations with metrics-driven “best practices”. Tripled revenue in four years while reversing a first-year negative operating profit margin to 30% or more for seven years in a row. Successfully renegotiated unprofitable service contracts with Paragon’s largest client that risked 50% of total revenue.> Drove strong revenue growth and profitability at multiple companies. Executed strong, disciplined revenue/premium growth and favorable loss ratio/expense ratio results at CICCorp, Millers Group, Reliance National Insurance Group and Nationwide/Farmland Insurance Companies.> Developed new product/service offerings. Paragon and CICCorp core services were too limited to meet long-term growth objectives. Evaluated core competencies and developed additional, complimentary service offerings. At Paragon, new services accounted for 30% of 2008 revenues.> Key player in startup of U.S. subsidiary for Mexican insurer. Mexico’s largest domestic property & casualty insurer engaged Scruggs Consulting to lead start-up operations in the U.S. Guided distribution and operational setup. Developed initial underwriting guides and reinsurance structure.