As President/Founder at HonestStok Inc., I spearhead channel growth consulting for technology suppliers and facilitated cross-category expansion planning for technology advisors. By leveraging my expertise in strategic partnerships, channel development, supplier advisory boards, and 16+ years as a TSD/Master Agent Senior Leader, my passion is driving revenue growth and channel readiness.I find a great deal of joy in the journey.

While at AppDirect after the TBI Inc. acquisition, Mike was responsible for multiple departments, including the following. Non-Traditional Advisor Channel. - Here, his team focused on the converging technology channels: MSPs, VARs, DMRs, Private Equity Groups, Energy Consultants, Franchisers, and GPOs. Mike was responsible for starting new channels within the Contact Center, VAR, MSP, and enterprise-focused Trusted Technology Advisor.Omni Center is a BPO (Inbound and Outbound) focused on supporting the supplier & trusted advisor community by developing contact center-centric initiatives for the advisor community as an alternate source of revenue. This team also takes live inbound calls to support advisors moving upmarket or still learning new technology. Enabling them with this crawl, walk, run strategy paved the way for new blood into the channel. Sales Development Representatives: Mike brought this idea to AppDirect in the first week of the acquisition, "The Mouse Trap Meeting," a multi-touch strategy intended to keep a consistent touch with Advisors when certain timelines trigger an interaction. We re-engaged many of the dormant advisors by implementing. We contacted new engagements repeatedly, showing how much we care about them. This focused AppDirect's internal staff on the advisor community and created an "Advisor First" mentality in our onboarding. Active Advisor Strategy—Mike owned the Active Advisor number. By setting a vision and working across the different department leaders collectively, we turned the ship around on the number of advisors selling, decreased the time to first sale, and enabled a more conducive setting for new advisor relationships.

Mike Onystok is pivotal in shaping TBI’s corporate strategy and operations. He oversees the Master Agent’s operational plan, which fosters development and growth while upholding high standards of quality and service. His commitment to continuous business process improvement is evident in the innovative partner and vendor programs he develops, as well as in his nurturing of strong relationships within the indirect channel.Mike’s journey with TBI began in 2008 as a Supervisor of Inside Sales, and he has since advanced through several key positions, including Director of National Telesales, Director of National Channel Sales, and Vice President of Training, Marketing, and Inside Sales. His contributions to the design and evolution of TBI’s Omni Center—a multi-channel contact center that effectively manages outbound and inbound campaigns—have been particularly noteworthy.In addition to his professional achievements, Mike has served as the President of the Chicago Chapter of the Professional Association for Customer Engagement (PACE) and actively volunteers with the Juvenile Diabetes Research Foundation (JDRF). He resides in Chicago, IL, with his wife, Ashley, and their son, Michael John III.While in this role, Michael had Sales, Marketing, Training, BI, IT, and The Contact Center. Also, Mike attended over a dozen Supplier Advisory Councils a year and just as many virtually.

Mike Onystok is responsible for TBI’s Omni Center, training and marketing objectives. He started his tenure with the master agent in 2008 as a Supervisor of Inside Sales, and has since held the roles of Director of National Telesales and Director of National Channel Sales. Working with contact centers for over 15 years, he has experience in both direct and indirect sales. Having taken on a Vice President role, he oversees the company’s training and marketing departments, building better synchronization across partner sales enablement and education. In addition to his work with TBI, Mike has served as Chicago Chapter President for the Professional Association for Customer Engagement.

P&L responsibility of TBI’s Omni-Center. Lead strategy, development and overall management of 60+ employee sales and support team. Manage executive-level relationships with 100+ contact center partners. Collaborate with strategic vendors to develop best-of-breed sales and base management programs for TBI’s channel partners. Report directly to TBI’s President.

PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. While our Association was founded on contact center operations, technology that fuels these centers and businesses that use these services, we recognize that the digital transformation has forever changed the way in which our member companies engage their customers. We are passionate about growing businesses by improving the customer experience at the point of engagement.A core mission of PACE is dedicated to proactively balancing industry best practices with current regulatory concerns around engaging customers. PACE is the only Association that has a complete Regulatory Guide that has become the industry standard when you want to know about Federal and State regulations. Our mission is as follows:We will enhance the ability of our members to provide outstanding customer engagement solutions in global multi-channel contact center environments through:• Contact center advocacy• Programs for sharing industry best practices and advancing professional education• Meaningful and productive networking opportunities and events• Compliance guidance and accreditation, including increasing global regulatory awarenessFrom our National Convention and Washington Leadership Summit and Compliance Master Series seminars to our 12 Regional Chapters that hold events around the country, PACE provides you with the tools and opportunities to become and stay involved with amazing networking opportunities. Simply put, our members work with other members.

Managed a Team of Outbound Callers on nearly 2 dozen projects. Three locations total around Chicagoland.