Provide strategic management and operational oversight of the teams that manage the University's infrastructure, datacenters, and unified communication services to provide operational efficiencies, technical efficiency, stability, and performanceThis crucial role will provide strategic management and operational oversight of the university's infrastructure, datacenters, and unified communication services. The responsibilities include leading architectural initiatives, optimizing business processes, and overseeing datacenter and infrastructure operations. With a strong focus on aligning infrastructure strategies with organizational goals, evaluate and implement emerging technologies to drive efficiency and performance. As a proactive and adaptable professional with a passion for operational excellence and innovation, it's an exciting journey towards success in today's rapidly evolving technology landscape.

Propose, direct and monitor computing resources and technology innovation for multi-location data centers totaling 30,000 square feet / 40,000 users. Provide direction for multi-cloud environment using Microsoft Azure and Amazon Web Services. Responsible for Change Management, Major Incident Management and Network Operations Center. Champions the support Service Delivery for the university, developing a strong understanding of projects impacting on support services to ensure minimal impact. Ensures that appropriate and up to date controls, processes, documentation, and procedures are in place and followed. Assists client execution of their IT strategy through the implementation of continuous improvements that align with the needs of the client's business. Liaise with all internal service delivery teams to ensure a consistently high level of service. Serves as the primary escalation point to the UNT Service Desk for any issues or points of direction. Advanced level management, technical, and administrative work utilizing specialized computing knowledge and skills to plan and manage the development and operation of computing hardware and software, communications networks, and related technologies in academic or administrative environments. Achieving considerable responsibility for analysis and planning; and responsible for the managerial oversight of a functional area of University-wide computing or communications resources, and for programs and projects with University-wide impact, including determining, establishing, and overseeing implementation of campus-wide computing and communications strategies. Including management responsibilities for significant and large-scale programs and projects.

Responsible for implementing next generation software for EDI, platform operations, print services, production control, change management, scheduling and disaster recovery support, balancing business demands with profitability and efficiency. Champions innovation, strategy and long-range development of IT solutions that capture new technologies, support rapid changes in operations and business demands while simultaneously achieving all quarterly and annual revenue targets.

Consolidation of five hospital data centers with emphasis on implementation of standardized processes and procedures, while increasing quality of services and performing cost reductions. Full accountability for Data Center, Production Control; Data Entry and Print shops, while managing continuous improvement initiatives.

Directed Data Center, production control, data entry and print shops. Consolidated four hospital data centers into Cap Gemini's data center. Oversaw planning, staffing, realignment, equipment procurement and retirement and systems rollout. Completed project within time-intensive deadline; delivering $3.5 million in annual savings while achieving 99% overall system availability. Deployed web access for online viewing, resulting in 60% reduction in paper volume and annual savings of $300K. Reviewed and restructured contract and service level agreements resulting in annual tremendous savings.

Managed a staff of 30 at the North American Data Center, housing the largest customer database in the United States. Responsible for introducing automation into the data center, including designing and implementing and in-house Website for the calendar schedule and integrating global parties' plans into the scheduling process.