Mike Ortega Email and Phone Number
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I started my first website in 1995. I wrote it in Notepad, and had enough GIF animation in it to make "My Space" jealous. Over the years since, I have developed immersive, digital experiences for: Anheuser-Busch, SeaWorld, Terminix, Carvel, Meineke and TCBY among others. Today, my team at Verizon is leading the Telecom Industry with our innovative mobile technology and the My Verizon application. The exposure and knowledge that I have gained over the years has allowed me to grow into an experienced leader, an influential digital strategist and accomplished designer. I am passionate about what I do, and am 1 of a very small group of people in the world to have all 3 major UX certifications, I am also an expert front-end developer and an award winning designer. One of my current projects, My Verizon Mobile, gets 35-million visits per month. MVM is a top 5 app in both app stores which puts me in a very unique position as a strategic influencer in the mobile space. Managing a team in this blazing-fast paced environment is tricky, and I have thrived in it. I look forward to continue as an industry leader, and to keep blazing a path on the bleeding edge of technology.
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Principal Experience Manager - My Verizon Nextgen InitiativesVerizon Sep 2024 - PresentBasking Ridge, Nj, UsI am leading a team to craft the next generation of Verizon‘s digital customer service experiences.
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Lead Experience Manager - International Portfolio, Second Number & Network AppsVerizon Nov 2023 - Sep 2024Basking Ridge, Nj, UsI am responsible for product design, graphic design, and customer journey experiences for Verizon's international products, our Second Number product & ongoing enhanced network experiences.
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Lead Experience Manager - Plans And Loyalty TeamVerizon Oct 2019 - Aug 2024Basking Ridge, Nj, UsAs a top level member of the Plans & Usage Design Team, I have led design efforts on multiplehigh-profile network related projects critical to the business, including key partnership add-onexperience launches, large-scale optimization efforts on customer usage and, most recently,creating experiences to help customers realize the value and potential of their 5G network service.I have built strong relationships across internal and external partners, and I am valued for mycreative solutions, attention to detail and dependability. My biggest asset is my ability to effectivelybreak down customer experience problems and negotiate the needs for the customer and thebusiness. My peers value my critical thinking in guiding the process to arrive at viable solutions.• Lead designer across massive company-wide transformative projects.• Create customer driven solutions that differentiate the VZ brand and drive growth• Meet day-to-day business objectives with enterprise level design solutions & leadership• My work has directly led to YOY increased NPS scores over the last 3 years• My team has transformed our plan sales and service model with our strategy and designs
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Senior Experience Designer - Plans And Loyalty TeamVerizon Oct 2017 - Oct 2019Basking Ridge, Nj, UsI helped lead the digital experience across all of the Verizon digital channels, this includes the user experience and design pattern libraries across both the web and mobile applications. Much of my focus was in the following:* UX/UI/Design of the My Verizon application (a top 5 app on both major app stores).* Overhauling and making our cross channel checkout processes better & faster.* Help lead digital transformation for the self-serve experience.* Verizon's overall brand strategy and streamlining the best customer experience for the best network.
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Team Manager - My Verizon MobileVerizon Apr 2016 - Oct 2017Basking Ridge, Nj, UsAs a Team Manager for the My Verizon application, I was responsible for overseeing and managing an interdisciplinary team made up of Verizon Business team members, Verizon Marketing team members, Verizon IT and a group of agency PM, UX, design & user testing assets from AKQA (one of the World’s top advertising agencies). I coordinated a rolling monthly agile release iteration schedule and we moved at breakneck pace. My team was been responsible for many of Verizon’s innovations at the time; Unlimited Plan conversion flows, Data Safety Mode, a redesigned FamilyBase experience, Unlimited 4G LTE PopData sessions and many other flagship features.• Managed one of four MVM teams (10-15 people each) who represent both Verizon & our agency partners• Responsible for team deliverables and timelines on a per project basis• Member of the My Verizon Project Leadership Team• My team's work has Immediate visibility to the Verizon VP of Total Experience & Verizon CMO• Work in an Agile Development Methodology
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Senior Ux Designer - My Verizon MobileVerizon Jul 2015 - Apr 2016Basking Ridge, Nj, UsLead User Experience Designer for the My Verizon Mobile application (aka MVM) – I am responsible for the look and feel of the MVM application and the 76 complex userflows within it.• Responsible for working hand-in-hand & creating brand standards with our agencies • Responsible for team deliverables and timelines on a per project basis• Responsible for creating user testing scripts that are put into 3rd party user testing • Using that test data to create a better user experience• Work with IT & QA teams to prototype and beta test in native app environments• Work with other team leads to ensure that updates and bug fixes are timely• Work in an Agile Development Methodology
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Sr. Team Member - Digital Operations Ux/Design TeamVerizon Feb 2013 - Jul 2015Basking Ridge, Nj, UsMy team was responsible for the design and maintenance of the VerizonWireless.com digital brand and website.• Responsible for user flows and design as part of the My Verizon team• Responsible for user flows and design as part of the Verizon Accessory Store team• Responsible for the home services section UX & design• Lead projects as needed in support of sales promotions• Create and execute sales initiatives for promotions, promotion testing, landing pages• Maintain and develop landing pages as needed to support device launches• General maintenance support of site and sales pages
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Creative DirectorFlex 360 Jan 2005 - Feb 2013Little Rock, Ar, Us -
Interactive Creative DirectorArkansas Business Publishing Group Jan 2005 - Feb 2013Little Rock, Ar, UsManage the creative direction of Flex360, an interactive division within Arkansas Business. Responsibilities include collateral development, site conception & design, creating & programming the overall web experience via XHTML, CSS, Flash and HTML. Management and business responsibilities include overseeing site design, initial site development, the programming team’s deliverables, the daily upkeep and coordination of client projects with traffic team, documenting client requirements and managing the implementation and overall site deliverables while ensuring that project milestones and deadlines are met. A brief sampling of website highlights include: www.uawri.org, www.flex360.com, www.inarkansas.com, www.arkansassports360.com, www.arkansashouse.org, www.pettusop.com, www.premierederm.net, www.sweepscrub.com, www.cccua.edu, www.bryantschools.org, and www.uaminc.com amongst almost 80+ other sites that I have designed and produced in my tenure at FLEX360. -
PrincipalDichotome Jul 1997 - Feb 2013Freelance Business, that served major clients across the Southeastern USA and parts of the Midwest. Some of my major clients have included Church’s Fried Chicken (Atlanta, GA), Blain Kern Studios & Mardi Gras World (New Orleans, LA), MECO Water Purification Systems (Houston, TX), Man Dip Spicy Cheese Dip (St. Louis, MO) and Riverfest Arkansas (Little Rock, AR). Dichotome was backburnered when I took over the creative directorship at FLEX360 in January of 2005, but I may still do several websites over the course of a year on a freelance basis.
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Interactive DesignerStone Ward May 2002 - Jul 2004Little Rock, Ar, Us -
ConsultantAnheuser-Busch Adventure Parks May 2000 - May 2002St. Louis, Mo, UsWas responsible for design and upkeep of the eCommerce ticket store for SeaWorld, Busch Gardens and Discovery Cove websites as well as the design of the Discovery Cove website. -
DesignerGlobal Image Apr 1998 - May 2000
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WebmasterMissouri Department Of Transportation May 1997 - Apr 1998Jefferson City, Missouri, Us
Mike Ortega Skills
Mike Ortega Education Details
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University Of Missouri-Columbia -
Lincoln University Of MissouriComputer Science
Frequently Asked Questions about Mike Ortega
What company does Mike Ortega work for?
Mike Ortega works for Verizon
What is Mike Ortega's role at the current company?
Mike Ortega's current role is Principal Lead for Verizon NextGen Customer Experiences.
What is Mike Ortega's email address?
Mike Ortega's email address is mi****@****ess.com
What is Mike Ortega's direct phone number?
Mike Ortega's direct phone number is +150190*****
What schools did Mike Ortega attend?
Mike Ortega attended University Of Missouri-Columbia, Lincoln University Of Missouri.
What are some of Mike Ortega's interests?
Mike Ortega has interest in Environment, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture.
What skills is Mike Ortega known for?
Mike Ortega has skills like Web Design, Creative Direction, Web Development, Css, Social Media, User Experience, Photoshop, E Commerce, Illustrator, Interaction Design, Html, Flash.
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