Principal Experience Manager - My Verizon Nextgen Initiatives
CurrentI am leading a team to craft the next generation of Verizon‘s digital customer service experiences.
Sep 2024 - Present
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Mike Ortega Email & Phone Number
Principal Lead for Verizon NextGen Customer Experiences
at
Verizon
1 work email found
@verizon.com
3 phones found area 501 and 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Lead for Verizon NextGen Customer Experiences
Location
Little Rock, Arkansas, United States
Who is Mike Ortega? Overview
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Quick answer
Mike Ortega is listed as Principal Lead for Verizon NextGen Customer Experiences at Verizon, based in Little Rock, Arkansas, United States. AeroLeads shows a work email signal at verizon.com, phone signal with area code 501, 800, and a matched LinkedIn profile for Mike Ortega.
Mike Ortega previously worked as Principal Experience Manager - My Verizon NextGen Initiatives at Verizon and Lead Experience Manager - International Portfolio, Second Number & Network Apps at Verizon. Mike Ortega studied at University Of Missouri-Columbia.
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{first}.{last}@verizon.com
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Profile bio
About Mike Ortega
I started my first website in 1995. I wrote it in Notepad, and had enough GIF animation in it to make "My Space" jealous. Over the years since, I have developed immersive, digital experiences for: Anheuser-Busch, SeaWorld, Terminix, Carvel, Meineke and TCBY among others. Today, my team at Verizon is leading the Telecom Industry with our innovative mobile technology and the My Verizon application. The exposure and knowledge that I have gained over the years has allowed me to grow into an experienced leader, an influential digital strategist and accomplished designer. I am passionate about what I do, and am 1 of a very small group of people in the world to have all 3 major UX certifications, I am also an expert front-end developer and an award winning designer. One of my current projects, My Verizon Mobile, gets 35-million visits per month. MVM is a top 5 app in both app stores which puts me in a very unique position as a strategic influencer in the mobile space. Managing a team in this blazing-fast paced environment is tricky, and I have thrived in it. I look forward to continue as an industry leader, and to keep blazing a path on the bleeding edge of technology.
Listed skills include Web Design, Creative Direction, Web Development, Css, and 41 others.
Current workplace
Mike Ortega's current company
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14 roles
Mike Ortega work experience
A career timeline built from the work history available for this profile.
Lead Experience Manager - International Portfolio, Second Number & Network Apps
I am responsible for product design, graphic design, and customer journey experiences for Verizon's international products, our Second Number product & ongoing enhanced network experiences.
Nov 2023 - Sep 2024
Lead Experience Manager - Plans And Loyalty Team
- As a top level member of the Plans & Usage Design Team, I have led design efforts on multiplehigh-profile network related projects critical to the business, including key partnership add-onexperience launches.
- Lead designer across massive company-wide transformative projects.
- Create customer driven solutions that differentiate the VZ brand and drive growth
- Meet day-to-day business objectives with enterprise level design solutions & leadership
- My work has directly led to YOY increased NPS scores over the last 3 years
- My team has transformed our plan sales and service model with our strategy and designs
Oct 2019 - Aug 2024
Senior Experience Designer - Plans And Loyalty Team
I helped lead the digital experience across all of the Verizon digital channels, this includes the user experience and design pattern libraries across both the web and mobile applications. Much of my focus was in the following:* UX/UI/Design of the My Verizon application (a top 5 app on both major app stores).* Overhauling and making our cross channel.
Oct 2017 - Oct 2019
Team Manager - My Verizon Mobile
- As a Team Manager for the My Verizon application, I was responsible for overseeing and managing an interdisciplinary team made up of Verizon Business team members, Verizon Marketing team members, Verizon IT and a group.
- Managed one of four MVM teams (10-15 people each) who represent both Verizon & our agency partners
- Responsible for team deliverables and timelines on a per project basis
- Member of the My Verizon Project Leadership Team
- My team's work has Immediate visibility to the Verizon VP of Total Experience & Verizon CMO
- Work in an Agile Development Methodology
Apr 2016 - Oct 2017
Senior Ux Designer - My Verizon Mobile
- Lead User Experience Designer for the My Verizon Mobile application (aka MVM) – I am responsible for the look and feel of the MVM application and the 76 complex userflows within it.
- Responsible for working hand-in-hand & creating brand standards with our agencies
- Responsible for team deliverables and timelines on a per project basis
- Responsible for creating user testing scripts that are put into 3rd party user testing
- Using that test data to create a better user experience
- Work with IT & QA teams to prototype and beta test in native app environments
Jul 2015 - Apr 2016
Sr. Team Member - Digital Operations Ux/Design Team
- My team was responsible for the design and maintenance of the VerizonWireless.com digital brand and website.
- Responsible for user flows and design as part of the My Verizon team
- Responsible for user flows and design as part of the Verizon Accessory Store team
- Responsible for the home services section UX & design
- Lead projects as needed in support of sales promotions
- Create and execute sales initiatives for promotions, promotion testing, landing pages
Feb 2013 - Jul 2015
Creative Director
Jan 2005 - Feb 2013
Interactive Creative Director
Manage the creative direction of Flex360, an interactive division within Arkansas Business. Responsibilities include collateral development, site conception & design, creating & programming the overall web experience via XHTML, CSS, Flash and HTML. Management and business responsibilities include overseeing site design, initial site development, the.
Jan 2005 - Feb 2013
Principal
Dichotome
Freelance Business, that served major clients across the Southeastern USA and parts of the Midwest. Some of my major clients have included Church’s Fried Chicken (Atlanta, GA), Blain Kern Studios & Mardi Gras World (New Orleans, LA), MECO Water Purification Systems (Houston, TX), Man Dip Spicy Cheese Dip (St. Louis, MO) and Riverfest Arkansas (Little Rock.
Jul 1997 - Feb 2013
Interactive Designer
May 2002 - Jul 2004
Consultant
Was responsible for design and upkeep of the eCommerce ticket store for SeaWorld, Busch Gardens and Discovery Cove websites as well as the design of the Discovery Cove website.
May 2000 - May 2002
Designer
Global Image
Apr 1998 - May 2000
Webmaster
May 1997 - Apr 1998
2 education records
Mike Ortega education
Education record
University Of Missouri-Columbia
Bachelor Of Science, Computer Science
Lincoln University Of Missouri
FAQ
Frequently asked questions about Mike Ortega
Quick answers generated from the profile data available on this page.
What company does Mike Ortega work for?
Mike Ortega works for Verizon.
What is Mike Ortega's role at Verizon?
Mike Ortega is listed as Principal Lead for Verizon NextGen Customer Experiences at Verizon.
What is Mike Ortega's email address?
AeroLeads has found 1 work email signal at @verizon.com for Mike Ortega at Verizon.
What is Mike Ortega's phone number?
AeroLeads has found 3 phone signal(s) with area code 501, 800 for Mike Ortega at Verizon.
Where is Mike Ortega based?
Mike Ortega is based in Little Rock, Arkansas, United States while working with Verizon.
What companies has Mike Ortega worked for?
Mike Ortega has worked for Verizon, Flex 360, Arkansas Business Publishing Group, Dichotome, and Stone Ward.
How can I contact Mike Ortega?
You can use AeroLeads to view verified contact signals for Mike Ortega at Verizon, including work email, phone, and LinkedIn data when available.
What schools did Mike Ortega attend?
Mike Ortega studied at University Of Missouri-Columbia.
What skills is Mike Ortega known for?
Mike Ortega is listed with skills including Web Design, Creative Direction, Web Development, Css, Social Media, User Experience, Photoshop, and E Commerce.
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