Mike Ortega Email & Phone Number

Basking Ridge, Nj, Us

I am leading a team to craft the next generation of Verizon‘s digital customer service experiences.

Basking Ridge, Nj, Us

I am responsible for product design, graphic design, and customer journey experiences for Verizon's international products, our Second Number product & ongoing enhanced network experiences.

Basking Ridge, Nj, Us

As a top level member of the Plans & Usage Design Team, I have led design efforts on multiplehigh-profile network related projects critical to the business, including key partnership add-onexperience launches, large-scale optimization efforts on customer usage and, most recently,creating experiences to help customers realize the value and potential of their 5G network service.I have built strong relationships across internal and external partners, and I am valued for mycreative solutions, attention to detail and dependability. My biggest asset is my ability to effectivelybreak down customer experience problems and negotiate the needs for the customer and thebusiness. My peers value my critical thinking in guiding the process to arrive at viable solutions.• Lead designer across massive company-wide transformative projects.• Create customer driven solutions that differentiate the VZ brand and drive growth• Meet day-to-day business objectives with enterprise level design solutions & leadership• My work has directly led to YOY increased NPS scores over the last 3 years• My team has transformed our plan sales and service model with our strategy and designs

Basking Ridge, Nj, Us

I helped lead the digital experience across all of the Verizon digital channels, this includes the user experience and design pattern libraries across both the web and mobile applications. Much of my focus was in the following:* UX/UI/Design of the My Verizon application (a top 5 app on both major app stores).* Overhauling and making our cross channel checkout processes better & faster.* Help lead digital transformation for the self-serve experience.* Verizon's overall brand strategy and streamlining the best customer experience for the best network.

Basking Ridge, Nj, Us

As a Team Manager for the My Verizon application, I was responsible for overseeing and managing an interdisciplinary team made up of Verizon Business team members, Verizon Marketing team members, Verizon IT and a group of agency PM, UX, design & user testing assets from AKQA (one of the World’s top advertising agencies). I coordinated a rolling monthly agile release iteration schedule and we moved at breakneck pace. My team was been responsible for many of Verizon’s innovations at the time; Unlimited Plan conversion flows, Data Safety Mode, a redesigned FamilyBase experience, Unlimited 4G LTE PopData sessions and many other flagship features.• Managed one of four MVM teams (10-15 people each) who represent both Verizon & our agency partners• Responsible for team deliverables and timelines on a per project basis• Member of the My Verizon Project Leadership Team• My team's work has Immediate visibility to the Verizon VP of Total Experience & Verizon CMO• Work in an Agile Development Methodology

Basking Ridge, Nj, Us

Lead User Experience Designer for the My Verizon Mobile application (aka MVM) – I am responsible for the look and feel of the MVM application and the 76 complex userflows within it.• Responsible for working hand-in-hand & creating brand standards with our agencies • Responsible for team deliverables and timelines on a per project basis• Responsible for creating user testing scripts that are put into 3rd party user testing • Using that test data to create a better user experience• Work with IT & QA teams to prototype and beta test in native app environments• Work with other team leads to ensure that updates and bug fixes are timely• Work in an Agile Development Methodology

Basking Ridge, Nj, Us

My team was responsible for the design and maintenance of the VerizonWireless.com digital brand and website.• Responsible for user flows and design as part of the My Verizon team• Responsible for user flows and design as part of the Verizon Accessory Store team• Responsible for the home services section UX & design• Lead projects as needed in support of sales promotions• Create and execute sales initiatives for promotions, promotion testing, landing pages• Maintain and develop landing pages as needed to support device launches• General maintenance support of site and sales pages

Little Rock, Ar, Us

Little Rock, Ar, Us

Manage the creative direction of Flex360, an interactive division within Arkansas Business. Responsibilities include collateral development, site conception & design, creating & programming the overall web experience via XHTML, CSS, Flash and HTML. Management and business responsibilities include overseeing site design, initial site development, the programming team’s deliverables, the daily upkeep and coordination of client projects with traffic team, documenting client requirements and managing the implementation and overall site deliverables while ensuring that project milestones and deadlines are met. A brief sampling of website highlights include: www.uawri.org, www.flex360.com, www.inarkansas.com, www.arkansassports360.com, www.arkansashouse.org, www.pettusop.com, www.premierederm.net, www.sweepscrub.com, www.cccua.edu, www.bryantschools.org, and www.uaminc.com amongst almost 80+ other sites that I have designed and produced in my tenure at FLEX360.

Freelance Business, that served major clients across the Southeastern USA and parts of the Midwest. Some of my major clients have included Church’s Fried Chicken (Atlanta, GA), Blain Kern Studios & Mardi Gras World (New Orleans, LA), MECO Water Purification Systems (Houston, TX), Man Dip Spicy Cheese Dip (St. Louis, MO) and Riverfest Arkansas (Little Rock, AR). Dichotome was backburnered when I took over the creative directorship at FLEX360 in January of 2005, but I may still do several websites over the course of a year on a freelance basis.

Little Rock, Ar, Us

St. Louis, Mo, Us

Was responsible for design and upkeep of the eCommerce ticket store for SeaWorld, Busch Gardens and Discovery Cove websites as well as the design of the Discovery Cove website.

Jefferson City, Missouri, Us

Education record

Bachelor Of Science, Computer Science