Mike Overall Email & Phone Number

Dallas/Fort Worth Area

North Richland Hills, Tx

Temp to hire position through Addecco Services -I was hired on permanently in January 2006 due to excellent customer service, attendance and daily call totals.-Proficient with the AS400 system, Pharmaserve, and Tech RX systems.-Answer approximately 100+ calls per day from pharmacies, doctors, and members answering their questions in detail ranging from eligibility, co-pays, prior authorizations, and benefits.-March 2006 I was promoted to the level of internal help desk agent due… Show more Temp to hire position through Addecco Services -I was hired on permanently in January 2006 due to excellent customer service, attendance and daily call totals.-Proficient with the AS400 system, Pharmaserve, and Tech RX systems.-Answer approximately 100+ calls per day from pharmacies, doctors, and members answering their questions in detail ranging from eligibility, co-pays, prior authorizations, and benefits.-March 2006 I was promoted to the level of internal help desk agent due to my experience and knowledge of our extensive database of information-April 2007 I was appointed as a vital member of the Website Assistance Team due to my quickness in learning how our website works as well as being able o communicate to our members and clients over the phone how to use the website.-July 2007 was promoted to the position of Customer Service level Two. With this position I began to handle escalated situations.-Received Employee Of The Month for January 2006 from Addecco. This was the first ever award placed on an Addecco employee.-Received attendance/adherence award from Pharmacare in January 2006 due to my perfect attendance, overtime and adherence to call totals. Show less

Desoto, Tx

Arlington, Tx