Responsible for consulting and training clients in PDWare Portfolio and Resource Management solutions, supporting User Community/Group interactions and other planning/development/process/testing contributions.

Process Improvement Champion / Resource Manager 2011 - Present• Proposed and pioneered Process Improvement champion role. Led adoption of PDWare resource management system, obtained key stakeholder support, proposed and executed needed process and tool changes, and trained and supported users, increasing organizational resource efficiency in meeting critical customer needs.• Created comprehensive suite of custom reports and key financial performance metrics, supporting effective management business decisions and enabling customer oversight.• Integrated resource constraint knowledge into revenue forecast, improving revenue projection accuracy.• Initiated and developed consolidated portfolio information repository, enabling effective portfolio decisions.Systems Engineer / Systems Architect 2009 - 2011• Developed requirements for flagship 3G/4G cellular platform evolution, CDMA and LTE 4G protocol and application, integrated maintenance/operational capabilities and secure access, guiding critical custom development solutions in meeting classified US government telecommunications needs.• Proposed and created comprehensive product/solution roadmap, aiding customer communication, identifying needed future capabilities and supporting internal planning.• Coordinated SW architecture team, ensuring efficient, maintainable architecture in rapid custom design context.

Systems Engineer / Systems Architect, Global Services Technology Strategy/Development 2002 – 2009• Led requirements creation for Secure Service Delivery Platform (SSDP), integrating IP-based Remote/Local Secure Access as part of unified Enterprise Service Delivery Platform. Evolved into SOA-based solution, reengineering business model and providing new security and management support for AGS Services Offers.• Proposed and created globally accessible Asset Database, improving portfolio management process and integrating with project/resource management solutions.• Championed Agile approach and functional modeling, simplifying complex problems into tractable components, providing solid basis for architectural and organizational structure and bridging parallel initiatives effectively. • Initiated and led multiple strategic, cross-organizational architecture teams with business-wide impact, dramatically reengineering security and entitlements, portal, knowledge management and self-service workflow. Leveraged use case design patterns, improving use case quality.• Received 3 diverse patents, in Unified Communications, Call Processing and Disaster Recovery areas, increasing Avaya’s Intellectual Property. • Promoted to Consulting Member Technical Staff (top 2% technical ladder) based on System Architect results.Project Manager / System Test, Global Services Technology Strategy/Development 2003, 2008-2009• Became SSDP Project Manager at Executive request in project crisis, met challenges of very complex, multi-location project with varied customers and aggressive schedule, delivering on time with quality.• Rigorously tested Avaya Enterprise Portal, then asked to lead System Test team; planned/executed tests for 30 tools adapting to new Siebel ticketing system and database, contributing to high quality, on time delivery.

• Led Systems Engineering team, identifying middleware needs for Unified Communication Solutions applications leveraging speech and wireless access, VoiceXML, J2EE migration and Web Collaboration.• Provided requirements to Agile development team for presence/instant messaging, scalability, availability, performance, system configuration and interoperability, improving deliverable intervals and product quality.

Systems Engineer / Product Planner, Mobile Internet 2000 – 2001• Planned wireless Mobile Internet platform features and product migration, stimulating creation of innovative solution capabilities and providing solid base for application development.• Provided requirements to Agile/Extreme Programming development team, reducing development intervals and increasing customer satisfaction.Technical Manager In Region R&D Special Projects Team, Business Communications 1998 – 2000• Created and led global Special Projects team, analyzing and implementing SS7 based custom solutions.• Managed UK based SS7 OEM vendor and acted as Core Team Development Manager, integrating into cohesive and profitable Service Provider offer.Systems Architect / Product Planner / Project Manager, Business Communications 1997 – 1998• Created and maintained DEFINITY platform and technology roadmaps, aligning architecture with strategic goals. • Coordinated department budget, ensuring cost efficient attainment of technology goals. • Filled Project Manager role at Executive request, and guided leading edge technology DEFINITY ONE project, achieving on time, on budget delivery and customer satisfaction.

Systems Engineer / Product Planner, International Network Systems • Led global Transmission systems engineering and product planning teams, integrating high level portfolio planning with specific requirements guidance to detailed design teams, increasing global product penetration.• Contributed directly to FLAG and APCN $1.4B contract wins, providing extensive technical sales support.• Promoted to Distinguished Member Technical Staff (top 10% technical ladder) as excellent Systems Engineer. Additional AT&T Bell Laboratories experience: Systems Architect / Systems Engineer, Global Business Communications, Westminster, CO • Planned international PBX product technical content, evolving systems to meet global customer needs. • Modeled and prototyped component oriented software architectures and feature interaction mechanism, improving product development productivity and quality. • Led multi-location, multi-organization team, developing premises systems business and architecture vision.Systems Engineer / Product Planner, AT&T International, Hilversum, Netherlands• Planned APT joint venture products and reviewed requirements and design documents, ensuring consistency with joint venture strategic intent.• Proposed and implemented database of customer requirements, product descriptions, competitor data and standards, semi-automatically generating proposal responses and product gap alerts.Systems Engineer / Product Planner / Developer / Standards, Intl Switching Systems, Naperville, IL• Planned International product releases and features, expanding AT&T Switching business to worldwide enterprise.• Created requirements, developed and tested human machine, OA&M, call processing and OS features, meeting needs of specific global customers.• Chaired CCITT International Standards team, dramatically improving usability of GUI interfaces. • Designed international 5ESS marketing materials and presented globally, improving consistency and quality.